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Recensioni per Grand Palladium Vallarta Resort & Spa - All Inclusive

4 out of 5
Grand Palladium Vallarta Resort & Spa - All Inclusive
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 410 su 1003 recensioni" "
Valutazione di 8 - Buono. 276 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 153 su 1003 recensioni" "
Valutazione di 4 - Scarso. 77 su 1003 recensioni" "
Valutazione di 2 - Terribile. 87 su 1003 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Mohammed Ashfaque

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Good location in punta de mita. Service was great. Staff was excellent. We were happy to tip simply because the staff did not push for tips. Ac and mini fridge did not work.the ala carte restaurants were either closed or unavailable for reservations during our entire trip. The vacation time share sales staff were quite pushy at times.
Soggiorno di 4 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 30 apr 2024
Dear Guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

6/10 Soddisfacente

Mythily

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The restaurant staff, spa and house keeping staff were very friendly and professional. They work very hard and I appreciate that. The problems we faced - The front desk staff is hard to communicate with. I called even before travelling and it was hard to get information on any transportation from the airport. We requested an ocean facing room. The pool also faces the ocean and we didn't realize it earlier. There was repeated music played all day till around 12 am in the night. Every 10 min the macarena song would repeat. We couldn't sleep at all till after 1 am. There is only one restaurant open in the day. It is all inclusive and gets pretty crowded, like a cruise ship. There are no other restaurants in the vicinity even if we are willing to pay for food and services. Long lines at each station. Our first day, due to our late arrival, we went to lunch around 4pm and that was a very light traffic time. We enjoyed our first meal in peace. As a vegan, I found some veggies - baked potatoes, roasted brocolli, some greens, carrots, some amazing salsas and chips. After the third day of eating the same, I was longing to get out of there. They said there is a special menu out of which we could get pasta, etc for vegan items. However, it was so crowded each time, they hardly had time to take orders. Staff was busy, doing their best to just keep regular food on the counters. There are some speciality restaurants, but nothing opens up till evening and always full.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Suria

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My last time here was in September. I gave a 5 star review. This trip was full of disappointments and more expensive. Most of the staff tried hard to help with issues but the system in place needs organization! 1- We had to request the champagne provided by Expedia 5 times before it finally arrived hot in a bucket with no ice on the last day. 2- It was impossible to make dinner reservations.They send you to an app and all restaurants were booked our entire stay. Reservations close at 3 pm. Finally we speak to someone who makes us a reservation and she made it for the wrong day and time she told us. We missed the reservation.We were told to call guest services between 8-11 am to fix this. I called several times. Nobody answers. Instead of sleeping in, I was doing this. I called 0 and they told me to go meet them in person. It was 8am. No thanks! 3- Thankfully we paid extra to upgrade to Family Selection dining. We enjoyed The Nest for almost every meal since we didn’t want to do the buffet and it was our only option. 4. The Butler at Family selection was very rude. We were told to meet him to eat at the Nest. He was clueless. I explained in Spanish what I was told. He said well it seems like you know everything so just go over there! He was nasty. I just walked away. 5-Last day, running late to airport, we were told to wait for help with luggage. Nobody showed up. So we carried our own luggage through long walkways. Beautiful Property. Great Entertainment.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 29 apr 2024
Dear Mrs. Suria,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Please let us know of anything you need and how we may continue ensuring a great family time.Kind regards.

6/10 Soddisfacente

erika

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The hotel was very nice and it gave you the mexico feel, but the rooms are small the food was the same and it gets very crowded with a lot of events like weedings and bigger parties so i felt like it was difficult for you to get service while dinning or with beverages. I also didn't like that they constantly ask you about using your $100 gift card that the hotel provides you with they would make us feel uncomfortable asking us to use the card on what ever cervice we wanted with an additional fee off course in the mornings on our way to breakfast. Another thing i didn't like is the cleaning service left a note stating that if important things were left unstained and they got stolen they will not be responsible, so basically warning us too lock away our valuables or they will take it? Didn't make sense because the only other people going inside our room was cleaning service. The hotel is family friendly but its 40 min away from Puerto vallarta and the town.
Soggiorno di 8 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 29 apr 2024
Dear guestThank you for choosing us for your recent holidays, I'm glad that you enjoyed most aspects of your stay, we apologize for the inconistencies that you encountered, I have shared your comments with the proper teams to find ways to improve our operations.I hope we have the opportunity to show you our best and warmest operationsKind regards.

6/10 Soddisfacente

Willem Malacai

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 30 apr 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Please let us know of anything you need and how we may continue ensuring a great family time.Kind regards.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good buffet, but specialty restaurants, not so much. Service always good. Place is noisy. Loud music everywhere, no relief at pools. We heard outside music pounding past midnight, kept my daughter awake, be sure to ask for a quite room location. Beautiful setting and beaches. Staff is very friendly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 23 apr 2024
Dear Mr. John,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

4/10 Scarso

Kurtis

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Where to start, The ocean front is great. Nice breeze so you never got too hot. Good boogie board/body surfing. The main pool wasn’t very clean but they never are, and it was hot, not refreshing. Pool bar didn’t open until 11am. One of the bathrooms by the pool backed up and there was toilet paper and human waste on the ground for two days. The junior club doesn’t open until 3pm, should be earlier if the kids want to get out of the water and sun. We paid for an upgrade to ocean view and it was beautiful but……..6 weddings in 10 days right outside of our room on the beach, blasting loud until 11pm. With young kids it wasn’t very pleasant. They should warn you or give you a heads up. I do not recommend anywhere close to the beach or main pool for a room. The food in each a la carte was very good and the buffet has quite a variety. Watch for the very very greasy and corrupt taxi service out in front of the hotel if you go anywhere, we used an Uber to get to the airport and the taxi leader is friends with the cops and had us pulled over a few miles away and had to pay a “fee”. Our kids were terrified. The taxi leader is a taller man with a moustache and he followed us and they took a picture of our driver. Hopefully he will be ok. All in all I would not recommend this resort based off the sleepless nights and scary taxi man.
Soggiorno di 10 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 23 apr 2024
Dear Mr. Kurtis,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

8/10 Buono

Carly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 23 apr 2024
Apreciable huésped,Gracias por la máxima calificación que nos ha otorgado.Fue un honor haberle servido como se merece y haber hecho de su estancia una maravillosa experiencia.Deseamos su pronto regreso para seguir creando momentos memorables.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 Eccellente

Percy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is about 34 Kms from the airport and they do not provide bus transportation. We were a group of 6 adults and 4 children and the van cost us 2300 pesos (200 CAD) from airport to the resort. The resort is the oldest in the Palladium group and does require upgrades specially in the washrooms. They are quite dated. The cleanliness of the rooms was very good and the staff excellent. There is a buffet restaurant which is open for breakfast, lunch and dinner. The meals are good not gourmet. There are 4 A-la-carte restaurants and they are quite good, make sure you book them in advance. If the concierge informs you that you can book only one restaurant at a time ask for his supervisor and get the booking done through him. Do not waste time trying to book on their website. Be prepared to walk quite a bit as the resort is on a sprawling area. Another important thing to note is that none of the buildings have elevators hence, if you have difficulty climbing stairs ensure you book the first floor. If you want to go to downtown area be prepared to pay to pay hefty taxi charges. Most important, make sure you have medical insurance as it is extremely expensive if you have to visit a medical clinic or hospital. They have a doctor on the resort during the day. Do not fall for the Membership plan which they market aggressively. Overall we had a wonderful time at this resort, specially the kids as there was a kids club for them to enjoy.
Soggiorno di 7 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 22 apr 2024
Dear Percy,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

2/10 Terribile

Louis

Soggiorno di 6 notti a marzo 2024

6/10 Soddisfacente

Jessica

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
I personally had a better service at a different resort. It felt like I always had to look for stuff so that they could go ahead and bring me a drink or offer some food. It just didn’t seem very friendly the week that I went. I wish I had a better experience.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 11 apr 2024
Dear Guest,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

8/10 Buono

Kirsten

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
ALL of the staff (reception, bellboys, bartenders, servers, cooks, cleaners) went above and beyond to address our every request and need. Everyone was so friendly, helpful, and respectful, and we felt very safe and comfortable. We were not too happy with the cleanliness of the villas (floors very dirty and littered with garbage, dirty dishes and leftover food sitting on shelves outside rooms for days on end), and we noticed that leaves and trash were often not removed from areas around the pools. The grounds in some areas also looked a little rundown. The beach was amazing and we loved our bartenders at the Fizz Bar. The a la carte restaurants were attractive. Food overall was average to good, and very plentiful with lots of choices at the buffet restaurant.
Soggiorno di 7 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 11 apr 2024
Dear Mrs. Kirsten,Thank you fro taking the time to share your experience in Grand Palladium Vallarta.We are grateful for kind words for our service, it was a honor to serve you and create memorable moments together.We wish your return in a near future to live the Palladium experience one more time.Kind regards.

10/10 Eccellente

Agata

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I read all these negative reviews here and was nervous. We had a phenomenal time. The food was excellent!!! Extremely clean and I would recommend this hotel and resort should anyone be looking for an all family inclusive in Punta Mita.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ivan Vazquez, il giorno 10 apr 2024
Dear Mrs. Agata,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 Eccellente

RENE FERNANDO MONTES DE OCA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
La Atención en la playa fue excelente
Soggiorno di 4 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 9 apr 2024
Apreciable Sr. Montes,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 Eccellente

Dwayne

Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 30 apr 2024
Apreciable huésped, Gracias por la máxima calificación que nos ha otorgado.Fue un honor ser parte de sus vacaciones y hacer de ellas, una hermosa experiencia.Deseamos su pronto regreso para seguir creando momentos memorables.Saludos cordiales.

10/10 Eccellente

Grettel, Mission Viejo

Viaggio con la famiglia
Mi è piaciuto: Servizi
Great food and customer service👏
Soggiorno di 3 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 8 apr 2024
Dear Mrs. Grettel,Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards

8/10 Buono

Alexandro

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Las instalaciones son muy bonitas, la comida es excelente…. Pero si eres mexicano y tienes hijos no los lleves a la guardería, te los discriminan demasiado y los hacen menos. Es la única razón por la que no volvería.
Soggiorno di 2 notti ad aprile 2024
Risposta di Ivan Vazquez, il giorno 8 apr 2024
Apreciable Sr. Alexandro,Gracias por tomarse el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que daremos seguimiento con el departamento correspondiente.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 Eccellente

Guillermo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was great! The staff were extremely FRIENDLY and NICE. The dining options were excellent and the price was very reasonable. We will return in the future!
Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 4 apr 2024
Dear Mr. Guillermo,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 Eccellente

Gemma Gea

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Restaurants were great and fairly easy to reserve. The view and scenery were great. The resort didn’t feel crowded. Loved the adult only section. Bernardo and Leonardo, in particular were amazing with their service.
Soggiorno di 6 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 3 apr 2024
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

6/10 Soddisfacente

Megan

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
This was our second visit to the property and we likely wont return, particularly during spring break. Rental shop on water wasn't staffed effectively and we weren't able to access surf boards as we had hoped because staff were doing sailing trips. Classic issues getting pool or beach chairs after 9 a.m. (people dropping towels but not using them). Didn't appreciate the pushy sales approach for Palladium Rewards / other Palladium membership -- left a negative impression on us.
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 3 apr 2024
Dear Mrs. Megan,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.Ivan Vazquez,Hospitality Manager

6/10 Soddisfacente

Victor, Lake orion

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It is barely ok for the price you paid. Buffet Food is below average. Speciality restaurants are ok but hard to get reservations. The worst of this hotel is the really bad drink selection of the all inclusive, there's no premium alcohol included, all are cheap and low quality beverages. If you want premium alcohol you need to buy it by bottle. 100 USD and up. Gym facilities are outdated and machines such as bikes and treadmills need an urgent upgrade. The positive aspect is the people working really hard all day long to make your stay pleasant. Adults bar , family pool bar and Mexican restaurant staffs are really attentive and go above and beyond. I think the real problem is the hotel chain company strategy trying to sell the brand as premium resort when clearly it is not. poor management is visible. We had 3 nights the same incident (out of 6), no clean towels available in the room. Finally, stay away of the sales guys trying to get you to the family selection area and sell the concept of time share. It is annoying to deal everyday with that.
Soggiorno di 6 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 2 apr 2024
Dear Mr. Victor,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.

8/10 Buono

Kia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great time at a great resort. Absolutely beautiful
Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 1 apr 2024
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 Scarso

Edna Patricia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 1 apr 2024
Apreciable Sra. Patricia,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 Eccellente

Mauricio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente atención de todo el personal!!
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 28 mar 2024
Apreciable Sr. Mauricio,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 Soddisfacente

George

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property very tired - needs upgrades. Some spaces very neglected...people very nice. Butler was unable to do anything...very timid and appeared only at the beginning of our stay and came out when we were leaving...for a tip! She was invisible for all of our stay - need to upgrade this feature of the experience or just eliminate the "butler" idea. A
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 27 mar 2024
Dear Mr. George,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

4/10 Scarso

salvador

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mucho ruido de vecinos
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 27 mar 2024
Apreciable Sr. Salvador,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para un pronto seguimiento.Si hay algo que podamos hacer por ustedes en un futuro, quedamos a sus ordenes.Saludos cordiales.

6/10 Soddisfacente

ENRIQUE, Treasure Island

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No es un hotel 5 estrellas. Son 4, siendo muy optimista. NO acepten el upgrade (con costo) a otras habitaciones. No hay diferencia real. En general, OK para un fin de semana.
Soggiorno di 2 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 26 mar 2024
Apreciable Sr. Enrique,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviare sus comentarios a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por ustedes en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 Eccellente

Paul Anton

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing resort, great for kids. Be cautious with booking on the app, as sometimes it doesn't work (After booking, if you don't see the "Cancel Booking" button on your reservation then it isn't a real reservation, and you need to go see guest services to actually book it). I wouldn't recommend paying extra for Family Selection as it didn't seem worth it. The FS pool was fairly basic and all the FS guests just went over to the main pool, and the beach on that side of the property was terrible - nobody was ever there (and non-FS also have access to the beach anyways).
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 26 mar 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

2/10 Terribile

Jose Arturo

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Since you arrive they are trying to sell you vacations, the adult pool was full of algae, rooms are not cleaned properly.
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 25 mar 2024
Dear Mr. Jose Arturo,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

8/10 Buono

Vasiliki

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed our stay but would remind people to use their safe at all times in this hotel. We had cash stolen from our bags in our room while at the pool for the day. It must have been someone who had access to our room as there was no signs of a break in. Made for a crummy experience in an otherwise lovely hotel and made me feel violated and apprehensive about the people working there.
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 25 mar 2024
Dear guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

10/10 Eccellente

Gayla

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
lovely tesort many dining options only complaints would be hard bed
Soggiorno di 10 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 25 mar 2024
Dear Mrs. Gayla,Thank you for choosing Grand Palladium Vallarta as your vacaction destination.We appreciate your kind words for our service, it was a pleasure to serve and create memorable moments.We wish your return in a near future to live the experience Palladium one more time.Kind regards.

10/10 Eccellente

Philippe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 25 mar 2024
Dear Mr. Philippe,Thank you for your excellent rating.It was a pleasure to assist you during stay and create the memorable moments together.We hoe you can visit us in a near future to live the experience Palladium one more time.Kind regards

10/10 Eccellente

Alex

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent food and service, beautiful villa we stayed, outstanding staff and service. Highly recommend!!
Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 18 apr 2024
Dear Mr. Alex,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 Eccellente

Luz María

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Las instalaciones y la alberca en el mar
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 21 mar 2024
Apreciable Sra. Luz Maria,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 Soddisfacente

Karen

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 21 mar 2024
Apreciable Sra. Karen,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Deseamos nos brinde nuevamente la oportunidad de darle la más cordial de las bienvenidas.Saludos cordiales.

6/10 Soddisfacente

Scott

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Food was very poor. Allowing wedding parties to play music at an horrendous volume until 11:00 PM is terrible. You need to monitor the volume of these events. Entertainment was mediocre. I have been to 7 other all inclusives and they all had better entertainment. I don't know how you got a 5 star rating, but I would give you a 2 star rating with the food being the biggest problem.
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 20 mar 2024
Dear Mr. Scott,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 Eccellente

Jessica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the shows, and the beach was amazing, all staff were friendly and helpful. We only had trouble booking a reservation at the Mexican restaurant, twice our booking couldn’t be found :( , we will recommend your resort and will come back!
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 20 mar 2024
Dear Mrs. Jessica,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are so happy to know, that you had a truly amazing experience with us, it was a pleasure to serve you and create a memorable moments.If theres anything else we can do for you in your next vacactions, please do not hesitate to contact us back,Kind regards.

8/10 Buono

Linda

Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 20 mar 2024
Apreciable Sra. Linda,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que la calidad de servicio brindado haya cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 Buono

Ryan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The king size bed in our room was busted! lol seriously, my side of the mattress was broken so I would constantly want to slide on to the floor. Room smelled of pet dander at first. Not the normal smell rooms take on in tropical climates. I didn’t complain because we’re had such a great time anyways. We will be back
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mr. Ryan,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 Eccellente

Lidia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything about this hotel.
Soggiorno di 6 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mrs. Lidia,We appreciate your kind words for all the service that you received, also thank you for taking the time to share your experience, it was a honor and pleasure to assist you during stay. We have just one reason, thats create memorable moments together.We wish your return in a near future to give you a wonderful welcome Kind regards.

8/10 Buono

Jolene Marie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice resort. Lots of stairs, no elevators. Beach is wonderful! Food is good!
Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mrs. Marie,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 Eccellente

Sergio

Viaggio con la famiglia
Nice clean hotel. Staff is super attentive and friendly. Liked the food and options. Entertainment was ok but can be better. Overall happy with the hotel
Soggiorno di 6 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear guest,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,Ivan Vazquez,Hospitality Manager.

4/10 Scarso

mark

Viaggio di coppia
I rated my stay as poor because of the food. I couldn’t eat it as everything tasted like it had been made with bad oil. Even the fresh fruit was tasteless-how do you do that !? The grounds have so many stairs you are exhausted after day three just by getting to the water. Only good thing was the staff and they were all great. But, we will not go back.
Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mr. Mark,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 Eccellente

Norma

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente atención y servicio, alimentos deliciosos, me encanto mi estancia.
Soggiorno di 4 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Apreciable Sra. Norma,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se hayan llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 Eccellente

Ricardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great restaurants, especially The Nest with the Chef Korina and Jose’s team serving us. The food always amazing and an impeccable service. The Beach Bar was also a top experience with Antonio and Alex taking good care of us with amazing cocktails!
Soggiorno di 5 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mr. Ricardo,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall a friendly and welcoming experience. The food was very good, particularly the specialty restaurants. The two pretty significant drawbacks are the need to stand in line every morning to get a reservation for the specialty restaurants or any activities (the app is useless for these things), and the extremely hard sell for the “Club”. Oh, and surfboards are no longer an included item, but must be rented for 24hrs. Still, an enjoyable getaway.
Soggiorno di 6 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 16 mar 2024
Dear Mr. John,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

8/10 Buono

Beatriz

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
Para el precio estuvo bien. El todo incluido no esta bien organizado. Las albercas son pocas para la gente.
Risposta di Ivan Vazquez, il giorno 13 mar 2024
Apreciable Sra. Beatriz,Gracias por haberse tomado el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que puede tener la certeza que daremos un pronto seguimiento con el departamento correspondiente.Confiamos nos brinde nuevamente la oportunidad de servirle en un futuro próximo.Saludos cordiales.

10/10 Eccellente

Edgar

Soggiorno di 7 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 1 apr 2024
Apreciable Sr. Edgar,Gracias por la excelente calificación que nos ha proporcionado, sin duda fue un honor haberle servido.Deseamos su pronto regreso para seguir creando experiencias memorables.Saludos cordiales.

10/10 Eccellente

Diane

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I
Soggiorno di 3 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 11 mar 2024
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 Soddisfacente

Edward

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They made us pay twice for a room we already paid for. When we arrived they tried to give us a small room with 2 twin beds and a garden view. We booked king suite with ocean view. I even called Expedia to confirm and they in turn med called hotel said can’t guarantee a king bed but a double bed. We got a double bed alright double single twin beds!!! We had to pay additional $1,600 for the room we already paid Expedia for!!! I heard someone tell me they were also doing this at Cabo. Then the sales pitch to buy something like time share as soon as we arrived. Don’t give us a minute or a glad of water. As they walked us to our room they told us we had to be at a certain place for bkfst. Then began their 2 1/2 hour sales pitch that was only suppose to be an hour. They are also not good at losing. The want the sale or else attitude city!!! Other than that, food was mehhh. 1 five star Italian restaurant, that’s it. Other restaurants and buffet needs to step up their game. The other employees were awesome especially housekeeping, mini bar and pool bar staff.
Soggiorno di 8 notti a marzo 2024
Risposta di Ivan Vazquez, il giorno 11 mar 2024
Dear Mr. Edward,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,