In short:
ROACH UNDER COVERS
Ants
Phone nonfunctional
Water all over stairs
DOOR DOES NOT LOCK
Long version:
Booked 3 nights, checked in late to find a barely legible sign, gate doors down, nobody in sight. Searched and called for 15 mins, then a lady comes from across the street who does not speak English (albeit not everybody in CR is expected to know English, but if you are advertising on English sites, a rep should speak English). She did not ask for my name to check-in, just let us in and led us up the water covered stairs apologizing as a water source was overflowing.
First thing we saw was a roach crawl from under the sheets of the bed towards the pillows and into the abyss (and everybody knows when you see 1 roach, there are bound to be at least 9 more). I still feel shivers.
Then found large ants crawling on the floors and walls. We already had a bad feeling about the place, so we did not want to stay even one night. Found a hotel nearby and tried to contact the owner to inform them we would not be staying.
Phone in the suite did not work. No way of communicating. Great.
Door did not lock. I repeat: THE DOOR, TO THE SUITE WHICH WE WOULD BE STAYING IN WITH ALL OUR VALUABLES, DID NOT LOCK. Reinforced decision to leave.
Called Expedia who is still negotiating with them for a refund, as it was denied even though I was told by Eddy 2 nights would be refunded.
There was a pest infestation, lack of basic necessities, and lack of safety. Worst experience ever.