Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 25 su 159 recensioni" "
10 - Eccellente
25
Valutazione di 8 - Buono. 43 su 159 recensioni" "
8 - Buono
43
Valutazione di 6 - Soddisfacente. 49 su 159 recensioni" "
6 - Soddisfacente
49
Valutazione di 4 - Scarso. 23 su 159 recensioni" "
4 - Scarso
23
Valutazione di 2 - Terribile. 19 su 159 recensioni" "
2 - Terribile
19
6,8/10
Pulizia
7,2/10
Personale e servizio
5,0/10
Servizi
6,2/10
Condizioni e dotazioni della struttura
6,6/10
Ecosostenibilità
Recensioni
8/10 Buono
Teresa
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Teresa
Soggiorno di 2 notti ad aprile 2024
6/10 Soddisfacente
Douglas
8 apr 2024
Douglas
Soggiorno di 1 notte ad aprile 2024
2/10 Terribile
Andrea
Viaggio con animali domestici
7 apr 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
I booked a room for the night. When I got there they told me that my room can’t open so I can’t stay there. I was made to wait about 30 min before anyone gave me any information and I was told they didn’t have any accommodations for me and to contact Expedia for a refund.
Andrea
Soggiorno di 1 notte ad aprile 2024
Risposta di KnightsInn Management, il giorno 9 apr 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the frustration of encountering a room lock issue upon arrival. Our team worked diligently to resolve the issue caused by a software upgrade, but unfortunately, we were fully booked for the night of your arrival. We apologize for any delay in communication and any inconvenience this may have caused. As a gesture of goodwill, we would like to offer you a half-rate stay for your next visit to compensate for this inconvenience. Please reach out to us directly, and we'll ensure your future stay with us exceeds your expectations.
10/10 Eccellente
Michael, Westford
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly staff, large room, breakfast fine for a 1 star hotel. Definitely would stay again if in the area. Did lose internet connection one evening the only negative,but when working was super fast.
Michael
Soggiorno di 2 notti a marzo 2024
Risposta di KnightsInn Management, il giorno 25 mar 2024
Thank you for taking the time to share your feedback and for choosing Knights Inn for your stay. We're delighted to hear that you found our hotel to be a great value and that you appreciated the amenities we offer.
8/10 Buono
Anthony
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice stay but the breakfast offerings were minimal.
Anthony
Soggiorno di 3 notti a marzo 2024
Risposta di Knights Inn Management, il giorno 25 mar 2024
Thank you for your feedback! We appreciate hearing about your experience. We'll definitely take your comments about the breakfast offerings into consideration to improve for future guests. We hope to welcome you back again soon!
4/10 Scarso
Jason
Viaggio di lavoro
4 gen 2024
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The place is a slum and nine real poor repair.
They have a room that’s full of cases of beer. They don’t sell beer.
There was a wailing child next door and a barking dog for three days and nights.
I had to wait for others to check in and get checked in to use the restroom because the common restroom is out of service.
The breakfast was nasty.
There was no tub stopper
Whenever I called the desk if they answered whoever answered didn’t speak English.
This place shouldn’t be on Expedia at all. I don’t want to stay places like this
Jason
6/10 Soddisfacente
Magaly
Viaggio di coppia
3 gen 2024
Mi è piaciuto: Personale e servizio
Magaly
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Miles
Viaggio di lavoro
29 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, quiet, affordable, and friendly!
Couldn’t ask for more!
Miles
Soggiorno di 1 notte a dicembre 2023
6/10 Soddisfacente
Maria
18 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Maria
Soggiorno di 1 notte a dicembre 2023
8/10 Buono
Keith
Viaggio con la famiglia
30 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was great.
Upon leaving our room I noticed the smoke alarm was missing!
I wish I had saw it was missing when I entered the room so I could get it installed or ask for another room.
Lesson learned... always look in the room to ensure the smoke alarm is installed!
Keith
8/10 Buono
Trent
13 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice rooms clean and tidy
Trent
Soggiorno di 6 notti a novembre 2023
Risposta di KnightsInn Management, il giorno 21 nov 2023
Thank you, we strive best for our customers.
8/10 Buono
Omar
Viaggio di lavoro
5 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close zo everything
Omar
Soggiorno di 2 notti a novembre 2023
10/10 Eccellente
Hugo
21 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hugo
Soggiorno di 1 notte a ottobre 2023
2/10 Terribile
DOLAN
5 ott 2023
DOLAN
Soggiorno di 1 notte a ottobre 2023
2/10 Terribile
Jackelyn
1 ott 2023
Felt unsafe. We left
Jackelyn
Soggiorno di 1 notte a settembre 2023
Risposta di KnightsInn Management, il giorno 2 ott 2023
We apologize for any discomfort you may have experienced during your stay. Your safety is of utmost importance to us, and we take your feedback seriously. We would appreciate it if you could provide more details about your concerns so that we can address them and ensure a better experience for future guests. Thank you for bringing this to our attention.
4/10 Scarso
Lynda
21 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Almost all breakfast foods were gone by 8am - juice, milk, coffee, hot food, breads. No supplies were available to refill offerings.
Front desk staff was almost noncommunicative.
Lynda
Soggiorno di 1 notte a settembre 2023
Risposta di Knightsinn Management, il giorno 22 set 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our motel. We sincerely apologize for the inconveniences you encountered during your breakfast experience and interactions with our front desk staff.We deeply regret that the breakfast options were depleted so early during your stay. We understand the importance of providing a satisfying breakfast for our guests, and we will take immediate steps to ensure that we have ample supplies available in the future. This includes restocking items promptly and potentially extending breakfast hours to accommodate the needs of our valued guests.Regarding the issue with our front desk staff, we apologize for any noncommunication you experienced. We will address this matter with our team to ensure that all guests receive the attentive and helpful service they deserve.Your feedback is vital to our ongoing efforts to improve our services, and we appreciate you bringing these issues to our attention. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience.Once again, thank you for choosing our motel for your stay, and we look forward to the possibility of welcoming you back.
8/10 Buono
Christina
20 set 2023
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Christina
Soggiorno di 1 notte a settembre 2023
8/10 Buono
Crissy
Viaggio di gruppo
10 set 2023
We stayed at this property when we attended a concert at The Gorge. It’s a very clean and quiet place to stay. The rooms are small but again, clean and comfortable.
Crissy
Soggiorno di 2 notti a settembre 2023
6/10 Soddisfacente
Kenneth
7 set 2023
Mi è piaciuto: Pulizia e personale e servizio
Kenneth
Soggiorno di 1 notte a settembre 2023
6/10 Soddisfacente
Sarah
4 set 2023
Mi è piaciuto: Comfort della camera
Sarah
Soggiorno di 2 notti a settembre 2023
Risposta di KnightsInn Management, il giorno 6 set 2023
Hi Sarah, We hope you enjoyed your stay with us. Please let us know how to get that extra star from you next time. Thank you.
10/10 Eccellente
Olga
28 ago 2023
Olga
Soggiorno di 1 notte ad agosto 2023
4/10 Scarso
Viaggiatore verificato
Viaggio con la famiglia
8 ago 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Poorly maintained, needs effort
Room was small, smelled strange and had a terribly stained carpet. The blankets were thin and ill-fitting. Breakfast was half-empty with very few items available. Side door card reader does not work, but has a threatening sign about a $100 fine for propping the door open. Overpriced for probably the worst stay I've ever had and I sort by lowest price.
Viaggiatore verificato
Soggiorno di 1 notte ad agosto 2023
Risposta di KnightsInn Management, il giorno 9 ago 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that your experience fell short of your expectations. We take guest feedback very seriously, and your comments have been shared with our housekeeping, maintenance, and management teams to address the concerns you raised. We are truly sorry for the inconveniences you faced, including the size and odor of the room, the condition of the carpet, the quality of the blankets, and the limited breakfast options. These issues do not reflect the high standards of service we aim to provide.Regarding the side door card reader, we understand your frustration, and we apologize for any inconvenience caused. The sign regarding propping the door open was intended to ensure the safety and security of all our guests, but we will review its wording to ensure it is conveyed more appropriately.We understand your disappointment with the overall value of your stay, and we appreciate your candid feedback. We continually strive to improve our services and facilities, and your feedback will be instrumental in our efforts to enhance the guest experience.We would like to extend our sincerest apologies once again for the shortcomings you encountered. We value your patronage and would love the opportunity to regain your trust in the future. If you decide to stay with us again, please reach out to our management team directly so we can ensure a more enjoyable and comfortable experience.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.
10/10 Eccellente
Leah M
30 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Leah M
Soggiorno di 1 notte a luglio 2023
Risposta di KnightsInn Management, il giorno 7 ago 2023
Thank you Leah for choosing to stay with us.
10/10 Eccellente
Isaac
Viaggio di lavoro
26 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good price and cleanliness
Isaac
Soggiorno di 3 notti a luglio 2023
Risposta di KnightsInn Management, il giorno 27 lug 2023
Thank you for the opportunity to provide you with excellent hospitality.
4/10 Scarso
Samantha
26 lug 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice staff but just an extremely uncomfortable bed and the room felt dirty. The sheets and bedding were so thin it was as if you had no bedding. I think they either forgot to give me a comforter entirely as I only had a sheet and a very thin quilt. The “quilt” had dirt marks on it. Also the mattress was as hard as a rock.
Samantha
Soggiorno di 1 notte a luglio 2023
Risposta di Knightsinn Management , il giorno 26 lug 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We genuinely appreciate your kind words about our staff, and we're sorry to learn that your overall experience fell short of your expectations.We sincerely apologize for the discomfort you faced due to the bed and the bedding provided. Your concerns about the thin sheets, lack of a proper comforter, and the condition of the quilt are certainly not reflective of the quality we aim to offer our guests. We understand the importance of a good night's sleep, and we regret that we missed the mark on this crucial aspect of your stay.Regarding the cleanliness of the room, we are equally disappointed to hear about your perception. Maintaining a clean and inviting environment is a top priority for us, and we have strict standards in place to ensure the rooms are spotless and well-maintained. Your feedback has been taken seriously, and we will be working diligently with our housekeeping team to address any lapses in their attention to detail.Additionally, we apologize for the discomfort you experienced with the mattress. We understand that each guest has unique preferences, and we will assess the condition of the beds to ensure they meet the comfort standards expected by our guests.We truly value your feedback as it allows us to identify areas that need improvement and take appropriate action to enhance our guests' experiences. Please know that your comments have been shared with the management, and we will be taking the necessary steps to address these issues immediately.If your travels bring you back to the area, we would love to have the opportunity to make it up to you and provide you with a more comfortable and enjoyable stay. Please do not hesitate to reach out to us directly if you decide to give us another chance.Once again, we apologize for any inconvenience you experienced and thank you for your understanding. We look forward to serving you better in the future.
10/10 Eccellente
Isaac
Viaggio di lavoro
17 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
great price for a great location and cleaniness
Isaac
Soggiorno di 2 notti a luglio 2023
Risposta di Knightsinn Management, il giorno 20 lug 2023
Thank you Isaac, we look forward to serve you again.
10/10 Eccellente
Beth
16 lug 2023
Beth
Soggiorno di 1 notte a luglio 2023
Risposta di Knightsinn Management, il giorno 20 lug 2023
Thank you Beth.
10/10 Eccellente
Isaac
11 lug 2023
Isaac
Soggiorno di 1 notte a luglio 2023
Risposta di KnightsInn Management, il giorno 7 ago 2023
Thank you Issac for choosing to stay with us.
6/10 Soddisfacente
Christopher
Viaggio con la famiglia
10 lug 2023
Non mi è piaciuto: Comfort della camera
Sub par stay.
An overnight following a concert at The Gorge. Very basic hotel with minimal amenities and uncomfortable beds.
Christopher
Soggiorno di 1 notte a luglio 2023
Risposta di Knightsinn Management, il giorno 11 lug 2023
Thank you for sharing your feedback about your recent stay at our motel. We appreciate hearing about your experience, and we apologize for any discomfort you may have encountered during your visit.As a basic motel, we understand that our amenities may not meet everyone's expectations. We strive to provide a comfortable and convenient stay for all our guests, and we regret that our beds did not meet your preferences. We take your comments seriously, and we will definitely take them into consideration as we continue to improve our facilities.If there are specific aspects of your stay that you would like us to address or if you have any suggestions on how we can enhance our guests' experiences, please let us know. Your feedback is invaluable to us, and we are always looking for ways to better serve our guests.We hope you still enjoyed the concert at The Gorge, and we would appreciate another opportunity to provide you with a more satisfying stay in the future. Thank you once again for bringing your concerns to our attention.
4/10 Scarso
david
Viaggio con la famiglia
9 lug 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
The good- room was clean.
The bad- $350 for a small, bland room.
View of gravel and asphalt lot, gas station, and industrial buildings. Breakfast was dry egg and greasy sausage. Someone was sleeping in a room marked “vending”. For $80 I would have no complaints. Terrible, terrible value.
david
Soggiorno di 1 notte a luglio 2023
Risposta di Knightsinn Management, il giorno 10 lug 2023
Thank you for taking the time to provide feedback on your recent stay at our motel. We appreciate your comments, both positive and negative, as they help us improve our services and offerings.We're glad to hear that you found your room to be clean. However, we apologize if the price did not meet your expectations. We strive to offer competitive rates while providing a comfortable stay, and we regret if you felt the value was not up to par. Your feedback will be taken into consideration as we review and adjust our pricing policies.We apologize for the view from your room. We understand that a pleasing view can enhance the overall experience, and we apologize if this aspect fell short during your stay. We will continue to work on improving the aesthetics of our surroundings to provide a more enjoyable atmosphere for our guests.We regret that the breakfast options did not meet your expectations. We aim to provide a satisfying and varied breakfast experience, and we apologize if the selection fell short during your stay. Your feedback will be shared with our team, and we will make efforts to improve the quality and variety of our breakfast offerings.Regarding the incident with someone sleeping in a room marked as "vending," we apologize for the confusion and inconvenience caused. We will investigate this matter further and take appropriate measures to ensure it does not happen again.Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly.
10/10 Eccellente
Emily
Viaggio di coppia
8 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Affordable, unique property conveniently located. Clean, large room with comfy king poster bed. Free breakfast a bonus.
Emily
Soggiorno di 1 notte a luglio 2023
Risposta di KnightsInn Management , il giorno 10 lug 2023
Hi Emily,Thank you for your positive review! We're glad you found our property conveniently located and enjoyed the clean and spacious room with a comfy king poster bed. It's great to hear that the complimentary breakfast was a bonus for you. We appreciate your support and hope to have the opportunity to welcome you back in the future.
2/10 Terribile
Rosalind
8 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Small room, thin walls . No ac unit
Rosalind
Soggiorno di 1 notte a giugno 2023
Risposta di Knightsinn Management, il giorno 10 lug 2023
Thank you for sharing your feedback regarding your recent stay at our motel. We apologize for any inconvenience you experienced during your visit. We understand that the size of the room did not meet your expectations. We strive to provide comfortable accommodations for all our guests, and we apologize if the room fell short in this regard. Your feedback will be taken into consideration as we continue to improve our offerings. We also apologize for any disturbance caused by thin walls. We understand the importance of a peaceful and quiet environment, and we will explore possible solutions to address this issue and enhance the overall experience for our guests.Regarding the absence of an AC unit, we checked and it was fully functional we still apologize for any discomfort you may have experienced. However upon checking, AWe strive to provide a comfortable temperature in all our rooms, and we will review our facilities to ensure that our guests have a pleasant and enjoyable stay, especially during warmer months.We appreciate your feedback, as it helps us identify areas for improvement. If you have any further comments or suggestions, please feel free to contact our management team directly. We value your patronage and hope to have the opportunity to better serve you in the future.Thank you for bringing these matters to our attention.
6/10 Soddisfacente
Rosa Gonzalez
Viaggio con famiglia e bambini piccoli
4 lug 2023
Wifi didn't work. Check in wasn’t very smooth. I was given the wrong room initially. Definitely room for improvement.
Rosa Gonzalez
Soggiorno di 2 notti a giugno 2023
Risposta di Knightsinn Management, il giorno 10 lug 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We sincerely apologize for the inconveniences you experienced during your visit. We strive to provide a smooth and enjoyable stay for all our guests, and it is disappointing to hear that we fell short of your expectations.Regarding the issue with the WiFi, we understand the importance of reliable internet access, and we apologize for any inconvenience caused. We have immediately addressed this matter with our technical team to ensure that such problems are promptly resolved and our guests can enjoy uninterrupted connectivity in the future.We are also sorry to hear that the check-in process was not as smooth as it should have been. We value efficiency and guest satisfaction, and we apologize for any delays or confusion you encountered upon arrival. We will review our procedures to ensure that our front desk staff is better equipped to handle check-ins more effectively, allowing for a seamless experience for all our guests.Additionally, we apologize for the mix-up with your room assignment. It is our responsibility to provide accurate and suitable accommodations, and we regret the inconvenience this caused. We have taken steps to improve our room allocation process to prevent such errors from occurring in the future.Your feedback is highly appreciated, as it helps us identify areas for improvement. We are committed to delivering a superior guest experience, and we assure you that your concerns have been taken seriously. We hope you will give us another opportunity to serve you and demonstrate the improvements we have made.If you plan to visit our motel again, please feel free to contact our management team directly, and we will ensure that your stay is both comfortable and hassle-free.Thank you for bringing these matters to our attention.
10/10 Eccellente
Isaac
26 giu 2023
Isaac
Soggiorno di 3 notti a giugno 2023
8/10 Buono
Tammy
Viaggio di gruppo
18 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tammy
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 19 giu 2023
Thank you Tammy for taking the time to review our motel and for rating us 8 out of 10. We appreciate your feedback and are glad to hear that you had a positive experience overall and we hope to have the pleasure of welcoming you back for an even better stay in the future
8/10 Buono
Lori
14 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lori
Soggiorno di 3 notti a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 17 giu 2023
Thank you for taking the time to share your review and for giving us a rating of 8 out of 10. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay at our motel.We strive to provide our guests with comfortable accommodations and excellent service, and we are thrilled to know that we met your expectations. Your satisfaction is our top priority, and it is always gratifying to receive positive feedback that validates our efforts.We would love to know what specific aspects of your stay you enjoyed the most, as it helps us identify our strengths and continue to deliver exceptional experiences to our guests.If there is anything else we can do to enhance your future visits or if you have any suggestions on how we can further improve, please do not hesitate to let us know. We value your input and are committed to making your next stay even better. Once again, thank you for choosing our motel and for sharing your positive experience. We look forward to welcoming you back and providing you with another enjoyable stay in the future.
6/10 Soddisfacente
Martin
13 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was fine for our brief stay. The internet didn't work.
Martin
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 14 giu 2023
Thank you for taking the time to share your feedback about your recent stay at our motel. We appreciate your review and are glad to hear that your overall experience was satisfactory for your brief stay.However, we apologize for the inconvenience you faced with the internet connectivity. We understand the importance of reliable internet access in today's connected world, and we regret that we fell short in providing you with a seamless experience. Please be assured that we will investigate the issue and work to resolve it promptly to ensure that future guests do not encounter similar problems.We appreciate your understanding and patience in this matter. We value your feedback, as it helps us identify areas for improvement, and we are committed to providing a comfortable and convenient stay for all our guests.We hope that you will consider staying with us again in the future, as we would welcome the opportunity to provide you with an enhanced experience that reflects the high standards we strive for.Thank you once again for your review.Warm regards,[Your Name]Motel Management
4/10 Scarso
Bonnie B
12 giu 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were gouged. $400 for a rundown, dirty room.
Bonnie B
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 13 giu 2023
Thank you for sharing your feedback about your recent stay at our motel. We appreciate your honesty and regret that your experience did not meet your expectations.We are truly sorry to hear that you felt the room was rundown and dirty. We strive to provide clean and comfortable accommodations for all our guests, and we apologize if we fell short in this regard. Please know that we take cleanliness and maintenance seriously, and we will investigate this matter further to ensure that similar issues are not repeated.Regarding the price you mentioned, we understand your concern. Our pricing is based on various factors, including demand, location, and the amenities we offer. However, we apologize if you felt that the rate you paid was not commensurate with the quality of the room. We appreciate your feedback and will take it into consideration as we review our pricing policies.It is always our intention to provide a positive and enjoyable stay for our guests, and we regret that we did not meet your expectations on this occasion. We value your feedback and will use it to improve our services and facilities. We hope you will consider giving us another opportunity to serve you in the future and provide you with a better experience.
2/10 Terribile
Sonia
Viaggio di coppia
11 giu 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
$400 for a dump. Tv and hair dryer didn’t work. Coffee wasn’t drinkable.
Sonia
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 13 giu 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our motel. We apologize for the inconvenience and disappointment you experienced during your visit. We are truly sorry to hear that you found your room to be below your expectations and that the TV and hairdryer were not functional. We understand the frustration this must have caused, and we assure you that we will investigate these issues promptly to ensure they are addressed and resolved. Your comfort and satisfaction are of utmost importance to us.Furthermore, we apologize for the quality of the coffee provided. We strive to offer a pleasant start to the day, and we regret that the coffee fell short of your expectations. We will review our coffee preparation process to ensure a better experience for our guests in the future.We appreciate your feedback as it helps us identify areas for improvement. Your comments have been shared with the appropriate teams, and we will take the necessary steps to prevent similar issues from occurring again. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience that reflects the high standards we strive for.
10/10 Eccellente
Nancy
11 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nancy
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 13 giu 2023
Thank you for taking the time to share your positive review of our motel. We greatly appreciate your kind words and the top rating you have given us. Your satisfaction is our utmost priority, and we are thrilled to hear that we were able to meet your expectations during your stay.We are delighted to know that everything exceeded your expectations and that you had a wonderful experience. It is always gratifying to receive such positive feedback from our guests, as it motivates us to continue delivering exceptional service and maintaining high standards.We strive to create a comfortable and enjoyable environment for all our guests, and we are pleased that we were successful in doing so for you. Your feedback serves as a tremendous encouragement to our team, and we will be sure to share your kind words with them.Thank you once again for choosing our motel and for your fantastic review. We would be honored to have the opportunity to welcome you back in the future and provide you with another outstanding stay.
6/10 Soddisfacente
Gena
10 giu 2023
Non mi è piaciuto: Pulizia
Gena
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 13 giu 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We appreciate your honest review and value your input as it helps us identify areas for improvement.We are glad to hear that your overall experience was satisfactory, as reflected in your 3 out of 5 rating. However, we understand that there may have been aspects of your stay that did not fully meet your expectations, and we apologize for any shortcomings you experienced.We would appreciate it if you could provide us with more specific details about the areas where we can improve. Your feedback is important to us, and we strive to address any issues to ensure that future guests have a better experience.We hope that you will consider staying with us again in the future, as we would welcome the opportunity to provide you with an improved stay that reflects the high standards we aim for.Thank you once again for your review
4/10 Scarso
Shelby
Viaggio di lavoro, Viaggio con la famiglia
4 giu 2023
Non mi è piaciuto: Pulizia
I reserved a double queen room through expedia. When my teenage daughter and i got tonour room it was a single bed room. Went to front desk and after a bit she was able to get us a 2 bed room. One of the light switch was busted and hanging off the wall. We went and got dinner, my daughter went to visit a friend and i went back to the room. I went to shower abd about fell because there was soap or something on the floor of thebshower. Later i went to try and do some work on my computer while waiting for my daughter to return but the wifi did not work. I asked the front desk for the password, she gave it to me, but it was the wrong password for some then whennit did connect it said there was no internet. It was pretty frustrating.
Shelby
Soggiorno di 1 notte a giugno 2023
Risposta di KnightInn HR Specialist, il giorno 5 giu 2023
We sincerely apologize for the inconvenience you experienced during your stay at our motel. It's disheartening to hear about the issues you encountered, and we appreciate you bringing them to our attention. We apologize for the mix-up with your room reservation. Our team strives to ensure that all reservations are accurately assigned and fulfilled, but it seems there was a mistake in this case. We apologize for any confusion or inconvenience caused, and we're glad that our front desk staff was able to find a suitable room for you and your daughter.The maintenance issues you mentioned, such as the broken light switch and the soap on the shower floor, are certainly not up to our standards. We apologize for the oversight, and we will immediately address these issues to ensure they are resolved promptly.Regarding the Wi-Fi, we apologize for the frustration you experienced. Reliable internet access is essential for our guests, and we apologize for any inconvenience caused by the incorrect password and the subsequent lack of internet connection. We will investigate this issue and work on improving the Wi-Fi connectivity in that area.We understand how frustrating these situations can be, and we sincerely apologize for failing to meet your expectations. Your feedback is important to us, and we will take it seriously to make the necessary improvements to prevent similar issues in the future.We appreciate your understanding, and we hope that you will consider giving us another chance to provide you with the exceptional stay that you deserve. If your travels bring you back to the area, we would be grateful for the opportunity to restore your confidence in our motel.
8/10 Buono
Ashley
28 mag 2023
Ashley
Soggiorno di 1 notte a maggio 2023
Risposta di KnightInn HR Specialist, il giorno 9 giu 2023
Thank you Ashley for choosing to stay with us.
8/10 Buono
Heather
Viaggio di lavoro
18 mag 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Honestly not impressed with this times stay Heater/AC will not turn and fridge/freezer smells like mold and if you look closely in the back you can see a little bit of it. Definitely not worth 100 a night for this room!
Heather
Soggiorno di 2 notti a maggio 2023
Risposta di KnightsInn Management, il giorno 18 mag 2023
Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you encountered during your time with us. We take your concerns seriously and appreciate you bringing them to our attention. We understand that a malfunctioning Heater/AC and a moldy smell in the fridge/freezer are not ideal conditions for a comfortable stay. Our team strives to maintain a high standard of cleanliness and functionality throughout our facilities, and we regret that we fell short in this instance. We encourage you to reach out to our customer service team or the hotel management directly to discuss your experience in more detail. Your satisfaction is important to us, and we want to address your concerns and find a suitable solution. We appreciate your understanding and the opportunity to make it right. Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your patronage and hope to have the opportunity to regain your trust in the future.
10/10 Eccellente
Hermenegildo
Viaggio di gruppo
13 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo muy tranquilo y seguro
Hermenegildo
Soggiorno di 1 notte a maggio 2023
Risposta di KnightsInn Management, il giorno 18 mag 2023
Thank you, looking forward to hosting you again.
10/10 Eccellente
Tricia
Viaggio di lavoro
9 apr 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Easy stay
Simple rooms nice to have a refrigerator friendly service and great location
Tricia
Soggiorno di 1 notte ad aprile 2022
Risposta di KnightsInn Management, il giorno 3 apr 2023
Thank you, Tricia!
8/10 Buono
Micheal
Viaggio di lavoro
27 dic 2021
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good for business stay
It wasn’t to bad. Had coffee in the morning and breakfast. Room wasn’t terrible bed a little rough but slept well.
Micheal
Soggiorno di 2 notti a dicembre 2021
Risposta di KnightsInn Management, il giorno 3 apr 2023
We apologize for any inconveniences you experienced during your stay, and we want to assure you that we take all feedback seriously. We are constantly working to improve our service and facilities, and we are happy to inform you that we have recently changed management. With this change, we are confident that we will be able to provide an even better experience for our guests. We will be taking your feedback into account and making the necessary changes to ensure that your next stay is smooth and enjoyable
4/10 Scarso
Steve
Viaggio di lavoro
3 dic 2021
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mites!
Seemed to be bothered by itching from mites. Better cleaning habits and a new bed might solve that problem. Crumbs left on floor on 4 night stay. I picked up on 2nd night. Requested Kleenex for room but didn’t get any. TV controller had to be replaced due to bad battery. A lot of changes would have to occur at this place before I would stay here again.
Steve
Soggiorno di 4 notti a novembre 2021
Risposta di General Manager, il giorno 7 dic 2021
Dear Steve,
Thank you for taking a moment to reach out to us. We are sorry for any aspects of our accommodations that fell short of your expectations and will be sure to address your concerns with our housekeeping and maintenance teams. Additionally, please know that our facilities undergo extensive routine maintenance to avoid any unwanted guests, and we will be sure to have our pest control specialist rectify any issues as soon as possible. Our team is dedicated to positive change, so we hope you will allow us another opportunity to impress you down the line.
10/10 Eccellente
Viaggiatore verificato
30 ago 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 2 notti ad agosto 2020
Risposta di KnightsInn Management, il giorno 3 apr 2023
Thank You.
8/10 Buono
Jason
Viaggio di lavoro
1 ago 2020
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Housekeeping is okay. No new soap, had to ask for some. But overall decent
Jason
Soggiorno di 4 notti a luglio 2020
Risposta di KnightInn HR Specialist, il giorno 3 apr 2023
Thank you for taking the time to share your review with us. We appreciate your feedback and are glad to hear that you found our commitment to addressing feedback reassuring. We apologize for any inconveniences you experienced during your stay, and we want to assure you that we take all feedback seriously. We are constantly working to improve our service and facilities, and we are happy to inform you that we have recently undergone a change of management.With this change, we are confident that we will be able to provide an even better experience for our guests. We will be taking your feedback into account and making the necessary changes to ensure that your next stay is smooth and enjoyable. We hope to have the opportunity to welcome you back in the future and show you the improvements we have made