4/10 Scarso
Malcolm
Viaggio con la famiglia
3 lug 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Positive about property: Plenty of free parking and quickly accessible to major roads.
Negatives: Unacceptably (yet avoidably) noisy. Our room on the 3rd floor was directly under an "event room". Management chose to set up this event room at 9:00 pm which involved staff dropping/slamming tables and chairs onto the floor. I complained to the front desk at 9:30 and the noise subsided - for 15 minutes. Then it started up again and I called the front desk. The desk attendant reported that the hotel needs to set up the event room and the noise will continue for about 20-30 more minutes - well past 10:00 pm. No apology, no acknowledgement that the comfort of all guests should take priority over the hotel's event preparation and maintenance activities. No explanation of why the hotel chose to start setting up a room after 9:00 pm. Unacceptable, particularly when you realize that the room rate is no bargain.
The next morning upon checkout, the new front desk crew said it was aware of the noise and of my complaint, and that the general manager has been notified. I've never received a simple apology email or call from the manager. This hotel obviously doesn't care about guests' comfort or experience.
I would never stay at the Town & Country Inn again - even if the room were free. There are plenty of other lodging options in Quincy that couldn't be any worse than this place.
Malcolm
Soggiorno di 1 notte a giugno 2025