Vacanze Ragalna

There is a written warning in the rooms: You always have to keep the windows closed at night because of the mosquitos. I would not believe that and woke up with several stitches - even in November. The breakfast (7.30 to 9.30) consists of good, fresh and handmade coffee and a range of processed cakes. There were pears and bananas, cornflakes - and yoghurt only if I was early enough (until ca. 8.15). When I asked for yoghurt, one of the employees said, that the other guests took it away and that there is no more. My room was nice but the door was not easy to open with the key. I had to learn how to find the "sweet spot" of the lock. The area around the hotel is very central and has interesting little restaurants in the neighborhood.

Struttura accogliente e pulita. Personale molto gentile e disponibile. Posizione molto centrale, ideale per visitare la citta'.

Struttura in buona posizione centrale, ben tenuta. Noi siamo stati ospitati al IV piano dove l'ascensore non arrivava e l'altezza dei soffitti era ridotta, in compenso ottima visuale

For check-in we had to write a whatsapp text to find someone. In reply not even a “good morning”, “welcome”,.. then this person on the phone just said someone was at the reception when no one was and hence shared a phone number. Room was dark and unwelcoming but that’s ok. The cleaning was not done, after walking 5min in the room my sockets turned completely white, the towels in the bathroom were stained, the bathroom aspiration was completely disgusting, the shower was dirty and there was nothing to hold the soap (one very small soap was provided) in the shower. Camping experience would have been much better. Paint everywhere is missing, shower is falling appart. There is so much to say. When leaving we wanted to let the hotel know but did not even said anything since a nice couple tried just before us and the lady at the reception said it was not accurate and bathroom were renovated 2 weeks ago which is obviously a lie

Molto gentili i proprietari. Si sono anche adoperati per trovarci una escursione con guida sull’Etna per la Pasqua avvisandoli solo il giorno precedente