Vacanze Rakvere

No breakfast

One of the worst accommodation experiences I’ve ever had. Bob W markets itself as “the best of both worlds,” but my experience was the opposite. You pay hotel-level prices, but when something actually goes wrong, there is no proper hotel-level support. During my stay, a malfunctioning fire alarm went off and I was locked out of my apartment. Guests were left sittingin the lobby waiting with no clear idea of what was happening or who was actually responsible for solving it. Bob W support told me there was a team on site handling the situation. The person on site told me I needed to contact Bob W. So I was being sent back and forth while nobody seemed to be taking ownership of the problem. I had to insist repeatedly just to get the situation taken seriously, and the lack of coordination was extremely frustrating. As a direct result of the huge delay, I missed my flight and had to pay for a new flight and another hotel, costing me ton of money. This experience exposed the biggest weakness of this accommodation model for me. When everything works, it may be fine. But when something happens, remote support is not a replacement for having competent staff physically available at a hotel. I would strongly recommend choosing a traditional hotel instead. In my case, the price was comparable, but the level of support when I actually needed it was nowhere close. I will never stay with Bob W again.

Bellissimo e accogliente appartamento situato a poca distanza dalla città vecchia e in quartiere che si sta sviluppando Staff disponibile e gentilissimo

Great apartment in a super location. Large, clean and comfortable, right in the heart of the Old Town. Several nice pubs on the same street, and the washing machine was a practical bonus for a longer stay. Two things to be aware of: there was no shampoo or shower gel provided, so bring your own. And because of the pubs right outside, there's quite a bit of noise at night — worth knowing if you're a light sleeper. The hostess was very responsive and friendly throughout, which made the whole stay easy. Would recommend if you want to be in the middle of everything.

El hotel de de primero nivel. Todo excelente! Y la ubicación no pudo ser mejor. Magnífica experiencia en Tallinn. Recomendable 100%. Gracias por un altísimo nivel de servicio.