2/10 Terribile
Sheena
Viaggio con la famiglia
21 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The check in was okay. When entering the room there was a moldy wet carpet smell that was horrendous. When going to shower for the night all but 3 towels had hair in them. So the next morning asked if we could be switched to another room that didn’t smell and wasn’t damp she stated she could only change the room before 12pm in which I would not be at the property for the day so she offered to spray the room. They did send some one to check out the room in which they agreed that it smelt bad and it was damp. When returning for the evening you could tell they tried to slot at the room to make it smell better but literally did not improve the smell at all. I also asked for a new set of towels at the front desk letting her know that all the towels had hair in them just to find out that every set of towels we received daily had hairs in them. The bedding was filthy along with the walls and lamp shades. So they definitely don’t seem to care about cleanliness or sanitation. I will never book or stay at this property or chain again. The uncleanliness is unacceptable and the property needs to be renovated and furniture replaced.
Sheena
Soggiorno di 4 notti ad agosto 2025