Terrazza/patio

Recensioni per Sonesta Select Durham Research Triangle Park

3 out of 5
Sonesta Select Durham Research Triangle Park
301 Residence Inn Blvd, Durham, NC

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 398 su 1005 recensioni" "
Valutazione di 8 - Buono. 290 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 139 su 1005 recensioni" "
Valutazione di 4 - Scarso. 84 su 1005 recensioni" "
Valutazione di 2 - Terribile. 94 su 1005 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,0/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Chris

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent customer service
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I shared what I liked above, but I was surprised no breakfast was served. Even a simple continental breakfast would have been appreciated. Overall, we were very satisfied.
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear Karen,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terribile

David, Concord

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Scarso

IRENE

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I don't recommend this property. Front staff not helpful with booking process and has difficulties with both original booking and confirmation even if you show them your booking confirmation/receipt. Due to this difficulty, daily rate of stay changes.
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear Irene,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terribile

Kim

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Upon entering it had a bad smell. There was cigarette burns on toilet seat. Carpet was very dirty with stains. Sofa was also stained. We left key on table and left hotel. I was to embarrassed to go to the desk because why would they put someone in that room to begin with. The gentlemen at the frontdesk was very kind but the room was terrible and I absorbed the cost as the hotel would not refund money through phone call cause I didnt go to front desk n complain . I shouldnt have to complain about a room that should not of been rented to me to begin with. We left and went to a another hotel. I would not recommend them to anyone!!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 13 mag 2024
Dear Kim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Soddisfacente

David

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 12 mag 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Buono

Waheedah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, did not like the phone not working, also, it would have been nice to be able to sit outside.
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 11 mag 2024
Dear Waheedah,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

Joseph

Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 8 mag 2024
Dear Joseph,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Soddisfacente

Shannon

The property was clean and quiet. My room the air had to be dropped to like 65 just for it to kick on. No breakfast just coffee
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear Shannon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Scarso

LuAnn

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room smelled like stale cigarette smoke. The beds were very uncomfortable and noisy
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear LuAnn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terribile

PRITY

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear Prity,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was comfortable and convenient, enjoyed the morning coffee.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager , il giorno 4 mag 2024
Dear Matthew,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Eccellente

Brittany

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The convenience
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager , il giorno 3 mag 2024
Dear Brittany,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terribile

Haoyu

Non mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a febbraio 2024
Risposta di General Manager , il giorno 3 mag 2024
Dear Haoyu,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Yeida

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It was good
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Yeida,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Soddisfacente

Shawn

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Service was poor. Room wasn't cleaned during 4 day stay. Trash not emptied. Coffee not refilled. Cheap but no service. No breakfast
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Shawn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Buono

Forrest

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Forrest,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Alexander Jr

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was just fine
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Elizabeth,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

JOSEPH

Mi è piaciuto: Pulizia, personale e servizio, servizi
No breakfast was offered during stay. Flor a member of the front desk was exceptional, polite and helpful
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Joseph,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Buono

Robert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get to from the highway.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Robert,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Eccellente

Natasha

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Natasha,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

Elaine

Mi è piaciuto: Pulizia
The rooms are clean, comfortable with good towels and bedding. The pool was not open and the pool area really needs weeding and landscaping. This property was fine for a few nights but with a little attention could be much improved . No maid service for our three nights?
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Elaine,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Eccellente

Deanna

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Deanna,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Buono

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything just as we expected.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Dear Keith,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terribile

Tammy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Tammy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Soddisfacente

Matt

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Matt,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Eccellente

Ana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean!
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Ana,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Buono

Joshua

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Standard hotel experience with absolutely rock bottom prices! I stayed over a Duke Reunion weekend (though not participating in the reunion, myself) and they had an excellent facility and excellent availability during this time when just about everything in the area is booked. Would be nice if the breakfast area were back in operation post-COVID, but that would be icing on the cake. Very clean, excellent comfort, very very close to Southpoint. If you’ve rented a car, you can get anywhere in the triangle between 15 and 30 minutes. Great location!!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Joshua,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

renny

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager , il giorno 6 mag 2024
Dear Renny,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Scarso

Veronica

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Quiet but the view was awful and there was no designated smoking area. There was as no breakfast and a $100 security deposit that I didn’t know about
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Veronica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Eccellente

Alexander Jr

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just fine
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Alexander,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terribile

Troi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I wouldn’t recommend this hotel to my worst enemy. They claim to be a non-smoking property but reeked of cigarettes and marijuana smoke. There was a musty mildew smell to the room which can probably be attributed to the water damage in the ceiling and along the bottom of the bathtub. The appliances were outdated and the phone in the room was completely inoperable in case of emergency. And there was a homeless encampment outside of my window which made me feel very unsafe. When I brought my concerns to the staff I wasn't offered to have my room changed or anything to rectify the situation but instead was told I was going to have to deal with it and there was nothing they could do. I would stay as far away as possible from this property and it’s predatory practices.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Troi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Eccellente

Alexander Jr

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was just fine
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Eccellente

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice establishment, friendly and helpful quiet. No problems at all… recommend 10/10
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Tara,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Soddisfacente

Tiffany

Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Tiffany,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear William,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Iris

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Iris,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Scarso

Ecom

Non mi è piaciuto: Servizi
Not a good area. Parking lot, lobby and hallways all reeked of weed. Cops showed up for domestic dispute. NO BREAKFAST AT ALL. Just 3 coffee brewers. It wasn't bad once I got to my room but I wouldn't stay here again. There was a Hampton across the street that probably didn't smell like weed all through out. I get a little bit but for it to be strong from the front desk to outside my room is nasty.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Ecom,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Buono

henry

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Customer service was great
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Henry,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Buono

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Andrea,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Eccellente

Steve

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is always friendly and the property is always clean and smells good. I love that it is pet friendly
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Steve,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Alexander Jr

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was just fine
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Nichole

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Nichole,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Eccellente

Alexander Jr

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was good
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024
Risposta di General Manager, il giorno 24 mar 2024
Dear Craig,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Soddisfacente

Kristina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
As soon as we stepped off the elevator we could smell smoke. Our room had a heavy smoke smell.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Kristina,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Kareem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Kareem,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Soddisfacente

Steven

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The property was overall clean The parking lot itself was a little dirty here and there One single person working at the front desk very courteous very nice but what expedia didn't say on the app was there was a $100 deposit for the keys I turned the keys in when I left on Friday morning here it is Monday and I still don't have my $100 deposit it back in my account Don't like that part... Since they don't give you a point half value I give it a 3.9 overall and what I say there again absolutely... Well that really depends on how fast I get my deposit back day three I don't have it if it's day four more than likely not...
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Steven,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Buono

Candace

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear Candace,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager