Hotel di lusso a Rancho Mirage

“The Ritz-Carlton, Rancho Mirage was absolutely exceptional from start to finish. From the moment we arrived at check-in, the service was top-notch and every staff member we encountered made us feel genuinely welcomed and taken care of. The team at the adult pool was outstanding, the bar staff were friendly and attentive, valet service was seamless, and housekeeping went above and beyond. Every detail was handled with such professionalism, warmth, and care. This property truly sets the standard...

“Staff were all nice and accomodating”

“They need to remove Westin from their name... this is not a real Westin property. I would compare this hotel to an Embassy Suites or any other budget hotel. Was very unhappy with the property, the amount of pool chairs, and the food was mediocre at best. For the amount of money spent, we didnt get half of what we paid for. On top of it all, they only had second floor availability with no elevators. Granted they said they can help with bags and we just need to call them when we are on the...

“Couldn’t sleep with the people banging the floor above us all day and night. The water on the shower would leak through and cause a large area of the restroom to get wet. Had to use our towels to clean the water spill. The pool area was dirty, would not travel here again”

“We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest...

“Such a beautiful place. An absolute must stay”

“Luxurious boutique hotel!”

“The room, when I arrived, was clean; the patio was dirty, and probably the previous guest's hair was all over the patio DISGUSTING. However, the pool area was so gross and dirty. The smell was HORRIBLE! Tried to take my 2-year-old to the children's area and could not tolerate the stench! Smelled like something rotten. Thank God I had on sandals; the whole area was dirty, with ants everywhere. The lazy river was so dirty, and roaches in the pool. I would have expected more from such a prestigious...