4/10 Scarso
Ulrike P., Straubing Germany
11 set 2017
Could have been a nice stay if we hadn´t been left alone with two dogs....
Before booking we read the comments of the other guest - and we have to say, that they are right: it is a nice area and a nice and well equipped house.
But a few days before our Arrival we got a message from Silvia, that she wouldn´t be there, because she is on Holiday, a friend of her would receive us. We thought, this wouldn´t be a Problem, but on our a Arrival we heard, that she had left the two big dogs at the house. We tried hard to make the best of this Situation but we didn´t succeed. The Dogs obviously felt lonely, they searched our Company but they also barked at the Children (They barked al lot anyway day and night as soon as somebody passes the fences of the garden), who became more and more afraid of them. The Dogs didn´t react to our commands (no wonder - they don´t understand english or german) and after the first days they also started to enter the flats as soon as we left open a door. They shit in the garden everywhere and although Sivias (very nice) friend came once a day to clean up it happened twice that we stepped in the shit and had a hard Job to get the shoes clean again.
But the most anoying Thing happened on the third day: one of the Dogs destroyed a shoe of our son, that he had left in front of the terrace door. As he had bought them for 100 euro of his pocket Money a week ago he was understandable desperated. I wrote via WhatsApp to silvia and here is her Response:
"I am truly sorry for this accident and mortified that this happend to your son. However we live in the countryside and it is hard to avoid such a Thing if anything is left outside.. nature!
I don´t have a policy that covers for this and don´t know how to help. Genuinely sorry for the inconvinience caused. Kindky accept apologies on our behalf".
The next day she sent a new message, that she remembered she had an insurance but she didn´t propose to cover for the costs of the shoes herself but obviously expected we would wait until the insurance would have paid to her. When we cut short the Money we had to pay for the rent to her friend, we received an angry massage of her.
All this really overshadowed our Holiday, so that we couldn´t really relax.
Ulrike P.
Soggiorno di 7 notti ad agosto 2017