4/10 Scarso
Kristen
Viaggio di coppia, Viaggio con la famiglia
17 lug 2025
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we arrived the check in staff were nice. The property parking had people hanging out in lawn chairs drinking, we brushed it off and went to find our room. We got to our room and instantly smelt urine and mildew type of smell, but thought maybe it was because the AC was not on. We turned the AC on, which also smelt pretty strong of mildew but tried to make the best of it as it was a later check in and we had our anniversary close to the hotel the next day. We barely made it through the night between all of the outdoor activity happening in the parking lot (which I understand the hotel can’t control), both my husband and I were extremely congested and coughing and the smell of urine/mildew only got worse. We kept all our bags on a high table and decided when we woke up in the morning we couldn’t stay another night (our anny night) and asked to check out a day early to just drive home. We explained the conditions as to why we couldn’t do another night and the front desk said they had to wait for a manager to arrive to approve a refund for us checking out early, so we went on a walk after packing up our car and returned to find out the manager wasn’t coming in that day, so she said she personally could approve us getting a refund for the second night. We contacted Expedia about the situation and they’ve been nothing but amazing trying to get us a refund, but now the manager at the hotel is saying they won’t refund our second night. So beyond frustrating!
Kristen
Soggiorno di 2 notti a luglio 2025
