Dear Mario, Thank you for choosing us and sharing your experience at Extended Stay America. We strive to provide a peaceful environment and friendly service to our guests. We are glad you enjoyed your stay at our hotel. Your kind words are appreciated, and we hope to welcome you again in the future. Sincerely,Hotel Management

Dear Donald, We sincerely apologize for the subpar experience you encountered during your stay. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short of your expectations. Your feedback about the cleanliness of the property, outdated rooms, and the condition of the windows is deeply concerning, and we assure you that these issues do not reflect our standards. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. We appreciate your honesty, as it helps us identify areas for enhancement. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Marita, Thank you for your feedback. We greatly appreciate your positive feedback regarding our staff and coffee quality. At our hotel, we prioritize providing exceptional service and ensuring our guests enjoy a delightful experience. Your recognition of our friendly staff and delicious coffee motivates us to continue delivering excellence. We're committed to maintaining these standards and look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America, and we eagerly await the opportunity to serve you again.Sincerely,Hotel Management

Dear brent, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate to have such exceptional team members like Christine and Rudy, who are the perfect examples of the passionate and dedicated spirit of service we value, and we are delighted that their caring hospitality was the highlight of your stay. Reviews like yours make all of our efforts worthwhile, and we can't wait to welcome you back for another pleasurable experience.Sincerely,Hotel Management

Dear Vivian, Thank you for your kind words regarding our service. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Cesar, Thank you so much for your outstanding review. We are glad that everything went well during your stay and our staff made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management

Dear Guest, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe a clean space contributes to our guests' comfortable and enjoyable experience. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management

Dear Shanda, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our convenient location and excellent hospitality made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you again on your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Donald, Thank you for your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We are also sorry for the service issues you encountered with our staff, and we assure you we will address it appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Hagem, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we sincerely apologize for your dissatisfaction with our complimentary grab-and-go breakfast and the noise disturbance on the premises. We take your feedback seriously and will take the necessary steps to address these issues. Moreover, it is concerning to learn about your billing issue, and we suggest you reach out to us directly at the hotel so we can review this and assist you further. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Aleah Marie, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the clean and comfortable room that is best for your needs. Your compliments for staff are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Tracy, Thank you for sharing your valuable feedback. We're delighted you had a positive experience with our friendly staff at Extended Stay America. Your satisfaction is our priority, and we appreciate your acknowledgment. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Robert, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. Please reach out to us at the hotel directly for any further concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Bruce, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Renate, Thank you for posting such kind comments about our hotel, especially our staff. It's lovely to know that our team's efforts positively impacted your experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management

Dear Guest, We are truly sorry you didn't experience our staff at their best during your stay. Our goal is to provide the highest customer service and continually strive to improve our guest experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Gary, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we have informed our housekeeping and pest control team to review the room for further improvement. Our front desk team is always there to help you with anything; please connect with them for further assistance. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Margaret, Thank you for choosing Extended Stay America. It is great that you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. Our team will be delighted to read your feedback. We will pass along your comments regarding our breakfast as we continually strive to improve our services and are grateful for feedback that helps us learn and grow. Thank you again for posting your review; we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Philip, Thank you for choosing us for your recent visit. We are happy your overall experience was pleasant. However, we apologize for the noise concerns during your stay and their impact on your comfort. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management