Hotel di lusso a Reston

“I had to wait longer than usual for requests and staff did not seem familiar with their own lines of communication. In addition, I asked about pillows, but they said there were only two kinds, but the staff could not tell the difference. But they did try. Rooms were clean. There was one day the Cleaning missed our room completely.”

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“I wasn’t fond of location but the hotel was clean.”

“Beautiful hotel. Lovely gym. You could tell it’s new - some hiccups. I tried to call before I got there and the number on google and Expedia didn’t work. Check in was a bit glitchy. The shower gel and hand soap were switched. Took a long time for the water to get hot. Would have expected more from a luxury property”

“This was a nightmare. To begin with, the check-in email was not clear and was missed because it came from a random name/address. Then there were no instructions on where to park. But the real fun began at 4:05p when I tried to check-in. They had the envelope with my information but there were no keys in it. They took forever looking for it. At 4:43p, after several "updates", they said there was a phone number I could call, but as I had an important meeting at 4:45p, that I was supposed to be in...

“Good apartment and good location”

“Struttura in perfette condizioni, posizione centrale, personale molto attento alle esigenze degli ospiti. Torneremo.”