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Recensioni per Diamond Suites by Reykjavik Keflavik Airport

5 out of 5
Diamond Suites by Reykjavik Keflavik Airport
Vatnsesvegi 12-14, 4th Floor, Reykjanesbær

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 25 su 41 recensioni" "
Valutazione di 8 - Buono. 8 su 41 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 41 recensioni" "
Valutazione di 4 - Scarso. 2 su 41 recensioni" "
Valutazione di 2 - Terribile. 1 su 41 recensioni" "

10/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Tanja, il giorno 31 lug 2023
Thank you for your stellar review and thanks for staying with us. We do hope that we are able to welcome you back in the future. Best and warmest wishes from our team.

10/10 Eccellente

Sylvain

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nous avons aimé l'emplacement et la facilité de s'y déplacer.
Soggiorno di 2 notti a luglio 2023
Risposta di Ana, il giorno 12 ago 2023
Thank you very much for the time you took to give us a 5-star review, we appreciate it. We hope you had a splendid time during your stay, and hope to welcome you again in the future. Kind regards.

10/10 Eccellente

Zion

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The restaurant service and food. The diamond suite lounge and rooms. The property was lovely
Risposta di Apolonia, il giorno 14 giu 2023
Dear Zion, thank you for your kind words. We appreciate you taking the time to share your experience of your stay with us. We count ourselves lucky for guests like you. We look forward to welcome you again in the future.

6/10 Soddisfacente

Paul

Viaggio di coppia
Unfortunately I don’t think it represents the price they’re charging having stayed in equally nice rooms and not paid as much. Shouldn’t be the price it is.
Soggiorno di 3 notti a marzo 2023
Risposta di Reception team, il giorno 7 mar 2023
Thank you so much for your valuable feedback. We regret that your experience was not entirely positive and we thank you for taking the time to bring it to our attention. Your feedback is very valuable to us and we will use it to improve our services and prevent issues that are within our control. Thank you for staying with us and we look forward to welcoming you again.

6/10 Soddisfacente

Alfredo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Great place but find it un gratifying to come back to the room and never find any fruit basket or tasty delicacies. It’s supposed to be a 5 star hotel and first I visit that does not provide amenities for welcoming
Soggiorno di 4 notti a giugno 2022

4/10 Scarso

Saurabh, HUNTSVILLE

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
This property was billed as a 5-star property. In my opinion just having a great room with great lights and music options does not make you a 5-star property. At the time of check-in we found that there was no bath mate on the floor in bathroom, built-in safe was locked and not working. Room temperature could not be controlled from the room! There were no free water bottles as mentioned in their information so when asked for it, we were told to drink tap water! We have stayed at so many 5-star properties all around the world but this property should never been categorized as 5-star property.
Soggiorno di 4 notti a maggio 2022

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property had all the facilites I needed. The morning brekfat buffet had a good selection as did the resturant.
Soggiorno di 4 notti a marzo 2020

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
5 star that is really a 3 star
This is reportedly the only 5 star in Iceland. I am not sure why. This would be a 3 star in USA. The hotel is under construction and we could not even enter the front entrance. The room was very technologically advanced but we could not even figure out how to work half of the equipment. The thermostat in our room was broken and apparently set to 80 degrees so we had to leave the door/window open in ICELAND in the winter! We were encouraged to order the free breakfast to our room and then given a room service fee so not exactly what was expected. The restaurant was good but not the best food we had in Iceland. So needless to say lots of room for improvement
Soggiorno di 2 notti a novembre 2019

8/10 Buono

preeya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ห้องพักสวยสะอาดพนักงานน่ารักอาหารรสชาติเยี่ยม
Soggiorno di 2 notti a ottobre 2019

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti ad agosto 2019
Risposta di Stefan, il giorno 9 ott 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2019
Risposta di Stefan, il giorno 22 ago 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was top of the range that was available. But the gentleman working on the front desk very charming and intelligent makes the place shine, the food is unbelievable the breakfast lady is as delightful as her food
Soggiorno di 7 notti ad agosto 2019
Risposta di Stefan, il giorno 22 ago 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a giugno 2019
Risposta di Stefan, il giorno 22 ago 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Faith, Chester, NJ USA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel worthy of repeat visits! Hotel communication prior to stay and for transport was excellent! They were flexible in allowing a late check-out and attending to questions, ect. I stayed at Diamond Suites Sapphire Room as a stopover R & R following a European business trip. The suite was beautifully appointed and the private hot tub was deluxe! The separate floor for Diamond Suites is really lovely. Staff was professional and attentive. My stay was only marred a bit by a very noisy crowd occupying the other rooms and common area on the floor. The Kef Restaurant served star quality freshly caught cod and beautiful asparagus side dish.
Soggiorno di 1 notte a maggio 2019
Risposta di Stefan, il giorno 1 giu 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2019
Risposta di Jakub, il giorno 18 apr 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Breakfast was amazing. Lots of tech in room and jacuzzi deck was perfect place to end the day.
Soggiorno di 4 notti a febbraio 2019
Risposta di Stefan, il giorno 27 feb 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 4 notti a febbraio 2019
Risposta di Stefan, il giorno 2 apr 2019
Thank you for staying at Hotel Keflavik & Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay made you feel like a VVVIP! The amenities, the furniture, even the dinnerware were out of this world!
Soggiorno di 3 notti a gennaio 2019
Risposta di Stefan, il giorno 1 feb 2019
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Sam, Huntsville, AL

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Incredible service and amazing breakfast. Skip the buffet downstairs and order the breakfast; it will be an experience. We also were very pleasantly surprised by the restaurant for dinner. The main drawback we found is that the rooms have an overuse of technology that is a bit dated. For example, a confusing touchscreen to control the shower, the TV was high end 10 years ago. Variable mood lighting seems over the top. Rent a car; taxis round trip to Reykjavík was ~$250. There’s not a lot in Keflavik.
Soggiorno di 2 notti a dicembre 2018
Risposta di Stefan, il giorno 1 feb 2019
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2018
Risposta di Dominika, il giorno 25 dic 2018
Thank you for staying in Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2018
Risposta di Dominika, il giorno 25 dic 2018
Thank you for staying in Diamond Suites, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Upon arrival our room was double booked. Not what you would expect from a five star hotel. This was
Soggiorno di 4 notti a ottobre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hotel near KEF airport
Comfortable bed, great breakfast (in private), in-room mac desktop with sonos sound system. All decoration mostly branded VERSACE. Rooms size are comfortable (not very big/ not too small) location very close to KEF airport. Some restaurants nearby. Staffs service depend on individual. The person I checked-in with was very friendly and helpful. The evening-shift lady was a complete contrast. Could be better by staff training and systemizing staff service.
Soggiorno di 1 notte a settembre 2018
Risposta di Stefan, il giorno 24 ott 2018
We are delighted to hear that you enjoyed your stay with us. It would be very helpful to know what could have made your stay worth a 5-star rating. We look forward to welcoming you on your next stay.

10/10 Eccellente

Melissa

Luxury Hotel in Iceland
We enjoyed the room very much. It was disappointing there was no room service for food and the restaurant was closed. We didn't know when we booked there was only 1 restaurant so we had to find a place to eat which was difficult. Other than that it was a nice stay.
Soggiorno di 1 notte a settembre 2018
Risposta di Stefan, il giorno 24 ott 2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay
Beautiful property! Amazing staff! Only wish we had known that airport trip could have been covered beforehand. Breakfast was delicious. Room was impeccable. Really loved my stay at this Quiant and regal looking hotel.
Soggiorno di 3 notti ad agosto 2018
Risposta di Stefan, il giorno 13 set 2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again.

10/10 Eccellente

Maazen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was the perfect hotel to unwind after a week long trek through Iceland.
Soggiorno di 2 notti a luglio 2018
Risposta di Stefan, il giorno 1 dic 2018
Thank you for staying at Hotel Keflavik, we are very glad to hear that you enjoyed your stay and we are looking forward to having you stay with us again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a luglio 2018

6/10 Soddisfacente

Arthur

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Odd Experience
This was one of the weirdest hotel experiences of my life. The rooms are 5 star and the hotel is 2. Someone put gorgeous accommodations on top of a very mediocre hotel. The rooms are very expensive and worth it, but the service reflects the 2.5 star hotel. If room is all you want, go for it. If you want 5 star experience, try another place.
Soggiorno di 3 notti a giugno 2018

6/10 Soddisfacente

dkinhawaii

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Luxe hotel-in-a-hotel top floor of Hotel Keflavik
Hotel is very comfortable, and included breakfast was delicious. Unfortunately, the staff refused to honor the late checkout included with Expedia VIP reservation.
Soggiorno di 2 notti a giugno 2018

10/10 Eccellente

Tony, Los Angeles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
surprisingly nice place
The hotel is wonderful, the staff are amazing, David and Tatiana went way beyond the call of duty in helping us. Highly recommended.
Soggiorno di 1 notte ad agosto 2017
Risposta di Steini Jonsson, il giorno 1 dic 2018
Thanks for a nice review and glad our staff was so helpful

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We arrived very early in the morning and the staff called in their cleaning team and had the room ready within an hour! The room was beautiful, amazing food, and the rooftop hot tub was a bonus!
Soggiorno di 1 notte ad agosto 2017
Risposta di Steini Jonsson, il giorno 1 dic 2018
Very happy to read your review. Hope to see you again very soon.

10/10 Eccellente

S, Nassau, Bahamas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel, great rooms, an amazing experience
The staff is super-friendly. The hotel is great and only a short drive away from the airport. Our stay there was amazing!!!
Soggiorno di 1 notte ad agosto 2017
Risposta di Steini Jonsson, il giorno 28 ago 2017
Nice to hear from you and happy you enjoyed your stay. Hope to see you soon again

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
amazing service
We had booked my husband and I into the Diamond suites (top floor) and my daughters into the Hotel Keflavik (rest of the bulding). When we arrived they had upgraded so that both rooms were in the suites! It was such a treat. They had a beautiful bfast ready for us at 6 am the next day so that we could get to the blue lagoon by 7 AM. We used the car service that the hotel offers. It made having a very quick vist to iceland so much easier. For the five star service, this hotel was worth it! (oh and I contacted them about getting a bit to eat when we got in at midnight iceland time and they had a wonderful spread ready for us when we arrived!) AMAZING service
Soggiorno di 2 notti a luglio 2017
Risposta di Steini Jonsson, il giorno 28 ago 2017
Very happy you liked our hotel and service. Thanks for your review. See you soon again we hope.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel and great service
The Diamond Suites was beautiful. Our room and the "Suite" floor was amazing. The breakfast service was fantastic. The town was pretty quiet but had everything we needed for our first days off of an international flight. It was really close to the Blue Lagoon so it made it very convenient for us. We loved our stay!
Soggiorno di 1 notte a giugno 2017

8/10 Buono

frank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Extreme luxury
The attention to detail is meticulous and impressive. If you're willing to spend the money, the luxury is unparalleled.
Soggiorno di 1 notte a giugno 2017
Risposta di David Jonsson, il giorno 19 giu 2017
Dear Frank, Thanks for your nice comments. We are glad that you noticed the luxury in our Diamond Suites. We do our best to offer great quality and personal service.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The nicest hotel room in Iceland
Amazing - really, just amazing. The suite was one of the best I have ever stayed at....staff most accommodating. Perfect hotel if you have a car..... Restaurant was OUT OF THIS world good!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very cool rooms would highly recommend. The private hot tub was a nice touch.

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolute Perfection!
It is hard to put into words just how amazing our stay was at this property. Calling it a 5-Star hotel does not do it justice. It is by far, the nicest, most elegant property I have ever stayed at anywhere. We will definitely be coming back to this property. The staff was amazing, and they took care of anything we needed. The Breakfast service was out of this world. This was not your "First Class" experience, it was a "Private Jet" experience.
Risposta di General Manager, il giorno 30 nov 2016
Dear Guest, Glad you enjoyed your stay at our Diamond Suites. We look forward to your return and if there is anything we can assist you with then please do not hesitate to contact us. Wish you all the best from Iceland, David Jonsson Diamond Suites

8/10 Buono

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice little hotel near Airport
Fancy little hotel located on the top floor of the Keflavik hotel. The rooms are quite fancy with modern lighting ,surround sound and a spa both. You also have access to a shared Jacuzzi outside. The only let down for this hotel of this standard was the breakfast which was quite bland and the Jacuzzi should be private not shared.
Risposta di General Manager, il giorno 30 nov 2016
Dear Guest, Thanks for the nice words about our property. Hope you have the chance to visit us again as we now also offer private Jacuzzi with some of the suites we offer. Wish you all the best from Iceland, David Jonsson Diamond Suites