Facciata della struttura - sera/notte

Recensioni per Hyatt Place Richmond/Arboretum

3 out of 5
Hyatt Place Richmond/Arboretum
201 Arboretum Place, Richmond, VA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 483 su 1010 recensioni" "
Valutazione di 8 - Buono. 263 su 1010 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 1010 recensioni" "
Valutazione di 4 - Scarso. 60 su 1010 recensioni" "
Valutazione di 2 - Terribile. 64 su 1010 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Dawn

Mi è piaciuto: Pulizia e personale e servizio
I like the spacious rooms…would be more convenient to have microwaves in each room…the complimentary breakfast was good.
Soggiorno di 2 notti a maggio 2024

6/10 Soddisfacente

Yessenia

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024

6/10 Soddisfacente

janet

Viaggio con la famiglia
Bed was very comfortable Room a/c was great Room was big/clean Breakfast room messy, limited food selection/availability Halls and dark/dingy No toiletries besides shower products Overall 3/5, but would return for bed & a/c alone
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Tyreek

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Need to be remodel.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Tyreek, thank you for sharing your feedback. We understand your viewpoint regarding updates to our facilities. While we strive to maintain the comfort and convenience of our guests, we acknowledge and appreciate your suggestion as it helps us to improve. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Mark

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
Mark, it's great to see your rating for the Hyatt Place Richmond Arboretum. We really appreciate your positive feedback and are thrilled to know you had an enjoyable stay with us. Your support means a great deal. We hope to see you again soon. Safe travels!

10/10 Eccellente

Deanna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, great staff!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 8 mag 2024
Deanna, it's wonderful to hear you appreciated the cleanliness of Hyatt Place Richmond Arboretum and found our team members to be top-notch! We strive for exceptional service and are thrilled you had such a positive experience. We hope to have the pleasure of welcoming you back.

2/10 Terribile

Aitor, Windermere

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As I member from Hyatt for many years and also a VIP member from Expedia I usually write positive reviews. However, please be aware with this hotel as they don’t follow basic consumers rights in cleanliness. We just came out from a peak pandemic hence this hotels refuses to do room service and states “they only do it every 3 days”, very disappointed at management and staff and I will have this addressed to a higher level so integrity is restored for the safety of the consumers.
Soggiorno di 2 notti a marzo 2023
Risposta di Customer Service, il giorno 3 mag 2024
Aitor, we're truly sorry to hear about your experience. It's disheartening to know we didn't meet your expectations regarding cleanliness and room service frequency. Your high standards as a seasoned guest are important to us, and we respect your concerns especially during these exceptional times. We assure you that the wellbeing of our guests is our highest priority and your input will be brought to the attention of our team members for consideration. We appreciate your loyalty and hope we'll have an opportunity to regain your trust.

10/10 Eccellente

Esther

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Esther, it's delightful to receive such a positive rating from your stay at Hyatt Place Richmond Arboretum. We trust you had an exceptional experience and can't wait to welcome you back for another memorable visit. Thank you for your time and dedication in sharing your experience. We truly appreciate it.

6/10 Soddisfacente

holly

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Dated . Would never stay again
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Holly, it's disappointing to hear your recent stay didn't meet expectations. Your feedback is critical in our pursuit to understand where we can improve. We assure you we're committed to improving our guests' experiences. Your next visit would be welcomed for you to witness these commitments first-hand.

10/10 Eccellente

Warren

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didnt like having to pay to park.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Warren, it's great to hear you've chosen Hyatt Place Richmond Arboretum. We comprehend that extra fees, such as parking, can often add up; it's a part of providing a secure, dedicated space for our guest vehicles. Nonetheless, your feedback is highly appreciated and is beneficial in how we continuously strive to improve guest experience. Thank you again for staying with us, and we hope to welcome you back in the future.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, quiet, safe room couldn’t complain about anything.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 25 apr 2024
William, it's wonderful to hear that your stay at the Hyatt Place Richmond Arboretum exceeded expectations, providing a calm, secure environment. The team appreciates your feedback and looks forward to welcoming you back in the future.

8/10 Buono

Sandra L.

Viaggio di gruppo
Non mi è piaciuto: Servizi
The property seems to be struggling to keep up. Our biggest complaint was the breakfast is open till 9:am but they stop making regular coffee at 8:00am. We have never stayed we’re making more coffee was a big deal. The room was clean and quiet.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Sandra, thank you for sharing your recent experience at Hyatt Place Richmond Arboretum. We acknowledge your feedback regarding the timing of our morning coffee and appreciate your understanding. Our intention is to ensure our guests have the best experience and we will strive to adjust the service as per needed. We're glad you found your room to be tidy and peaceful. We hope to welcome you back in the future.

8/10 Buono

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Noisy on the road side of the hotel, but it did settle down. Staff was great .
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Gary, we're pleased to know that you appreciated our dedicated team members during your stay. We're sorry for any disturbances you might have experienced, and hope it didn't overshadow the positives. At Hyatt Place Richmond Arboretum, we always aim for a peaceful environment. It's great to hear things quieted down for you. Thanks for choosing us, and we hope to welcome you back in quieter quarters next time.

10/10 Eccellente

john

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and comfortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
John, it's great to hear you found Hyatt Place Richmond Arboretum both clean and relaxing. We strive to provide a neat, welcoming space for all our guests. Looking forward to seeing you again on your next visit.

10/10 Eccellente

Elizabeth

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Hyatt Place Richmond Arboretum. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Eccellente

Rebecca

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just what we needed on a road trip
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Rebecca, we're thrilled to hear that the Hyatt Place Richmond Arboretum was a refreshing stop on your journey. We strive to make every stay a comfortable haven for our guests, especially those on the road and we're glad to note we hit the mark with you. Thank you for choosing us and we hope to be part of your future travels. Safe journeys!

10/10 Eccellente

Jeanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great all you can eat sushi place in walking distance !
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Jeanne, it's wonderful to hear that you enjoyed the convenience of the nearby sushi restaurant while staying at Hyatt Place Richmond Arboretum. We look forward to welcoming you back again!

6/10 Soddisfacente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
James, it seems like you had a fairly neutral experience during your stay. We appreciate your feedback and are always aiming to improve our guest experience. We would love the opportunity to provide a more enjoyable stay for you in the future.

10/10 Eccellente

Elizabeth

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Elizabeth, thank you for sharing your experience at Hyatt Place Richmond Arboretum. We hope to have the pleasure of welcoming you back any time you return to our area. Safe travels!

6/10 Soddisfacente

Barry, Pfafftown

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
It is an attractive property, and the staff were very nice. The room was nice, but a bit worn. For example, the desk chair upholstery was torn where it bumps the desk. There was a pile of crumbs on the floor on one side of the bed, and rings of what appeared to be red wine on the bedside table. Also problematic was one of the two elevators were out of service, an inconvenience when two sports tournaments were in town and the hotel was at capacity.. What really got me was an email from the property two days before we were to check in, they told us there is an $8 per night parking charge. That wasn’t disclosed on the hotel site. We and people before us and behind us checking in complained without avail. Overall, we would consider it again, hoping our stay didn’t coincide with large area events. The stand reacted quickly to our report of the room needing a touch-up.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Barry, thank you for your feedback. It's uplifting to read about your encounter with our lovely team members and the appeal of the property. That said, apologies for any matters concerning room maintenance and cleanliness. Assuredly, our teams strive to keep all areas immaculately tended to. Problems with elevator availability and parking charges are also well noted.It's great to hear you'd still consider returning, and we would love to accommodate a future stay. We are committed to enhancing your experience and making your stay as comfortable as possible.

8/10 Buono

Dawn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The hotel team were professional and friendly. I even witnessed walk an elderly woman accross the way to the hotel she meant to travel to. It was so sweet. I didnt realize until night #2 because I was exhausted upon arrival and went straight to sleep, but my linens were filthy, including the pillows. When I say filthy, I mean filthy! Also, the silverware at breakfasf was dirty. There was dried up food on most of the forks and spoons, so I requested plastic ware. I did bring it to the attention of one of the team members. I likely would not stay here again in the future.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Dawn, thank you for acknowledging the professionalism and friendliness of our team members at Hyatt Place Richmond Arboretum. Such actions truly reflect our commitment to hospitality.However it's disheartening to learn about your less than satisfactory experience regarding the cleanliness. We're always striving to provide well-maintained rooms and dining utensils, so we appreciate your feedback. We've addressed your concerns with our team to help ensure future improvements. We hope for the opportunity to better serve you in the future and change your perspective. Thank you for sharing your experience.

8/10 Buono

Michelle

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Michelle, thank you for choosing Hyatt Place Richmond Arboretum for your stay. It's great to know you had a positive experience. We do strive to ensure all of our guests have a remarkable stay with us. We look forward to welcoming you back in the future!

8/10 Buono

Pam, Roanoke

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great location, nice hotel, fairly clean, friendly staff, breakfast good.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
Pam, thank you for sharing your thoughts. We're delighted to hear that you enjoyed the prime location of Hyatt Place Richmond Arboretum. Our team members take pride in maintaining cleanliness and offering a friendly service to our guests. It's great to know that our breakfast offerings hit the mark. We eagerly anticipate your next visit.

10/10 Eccellente

Zilvana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Thanks for the perfect rating, Zilvana! We can't wait to see you again soon for another amazing experience at Hyatt Place Richmond Arboretum. Have a great day!

2/10 Terribile

Sudhakar

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property and rooms were dirty. Bedsheets were stinking and water clogged in sink. Used soaps were left outside. We use Hyatt regularly but this particular hotel was in very bad condition
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 5 apr 2024
Sudhakar, it's disappointing to hear about the issues you encountered during your stay. We always aim to offer clean and comfortable spaces for our guests, so we're sorry yours did not meet this standard. Issues regarding room cleanliness and the conditions of the bathroom are certainly not indicative of the experience we strive to provide. We appreciate your feedback and will make sure our team members address these matters. Despite this, we hope you'll give us another chance to deliver the quality you regularly expect from the Hyatt brand.

10/10 Eccellente

Karen, Aurora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it. The bed was even comfortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 apr 2024
Karen, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Richmond Arboretum. We're delighted to know that our comfortable bed added to your positive experience. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is surrounded by a lot eateries & convenient shopping if needed. They serve breakfast which is always a plus. You have to arrive early. They run out of food
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Melissa, it's wonderful to read that you appreciated the strategic location of the Hyatt Place Richmond Arboretum, nestled amongst many dining options and shopping venues. We're pleased to know that our morning meals were an added benefit to your stay, but we regret if there was an instance where the availability fell short. Your feedback will certainly serve as a reminder to ensure all our guests can enjoy this amenity. Thank you for choosing our hotel, and we hope to welcome you once again in the future.

6/10 Soddisfacente

Melissa

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Thank you for taking the time to submit this feedback, Melissa.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Buono

Anaida

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Anaida, thank you for choosing the Hyatt Place Richmond Arboretum during your visit. We appreciate you taking the time to share your feedback from your stay via Expedia. Looking forward to serving you once again.

10/10 Eccellente

vicky

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
quite/ clean/ friendly/ not overpriced. comfortable. good experience. will stay there again.!!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Vicky, the Hyatt Place Richmond Arboretum team is thrilled to learn you found your stay enjoyable. We're delighted you found the environment clean, our colleagues amicable, and the pricing reasonable. It's also fantastic to hear you had a comfortable stay and plan on returning. We're looking forward to hosting you again in the future.

6/10 Soddisfacente

Rose

Viaggio con famiglia e bambini piccoli
It was ok but not for me.
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Rose, thank you for taking the time to share your feedback. It seems your stay was satisfactory but did not fully meet your expectations. We're devoted to providing superior experiences for our guests, so we'd love to hear more about any specific areas where we could improve. We hope for the chance to better impress you during a future visit.

2/10 Terribile

Tara

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e servizi
My reservations were cancelled without any notice. That’s extremely frustrating and inconvenient after a long 3 hour drive and and NO ROOM! I want a full refund ASAP
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Jessica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Wasnt worth the money i paid per night...
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Thank you for the feedback, Jessica.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Eccellente

christopher

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a great place to stay
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Christopher, thank you for sharing your experience at Hyatt Place Richmond Arboretum. We're thrilled to hear that you enjoyed your stay with us. We strive to ensure our guests feel right at home and we're delighted we achieved that during your visit. We look forward to welcoming you back soon. Safe travels!

6/10 Soddisfacente

Preston

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 16 apr 2024
Preston, it's evident that your recent stay with us did not quite meet your expectations. We believe in continuous improvement and your feedback could help. If you could share some details of your experience, that would be greatly appreciated.

4/10 Scarso

VIPUL, SAN ANTONIO

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rude and Poor customer service by manager /reception desk
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Vipul, it's regrettable to hear about your disappointing experience with customer service. Our goal is to ensure every guest receives efficient, friendly assistance, and we apologize if that was not your experience. Your feedback concerning the interactions with our reception team has been noted and shared with the management for improvement purposes. We certainly hope to have an opportunity to better your impression in the future.

6/10 Soddisfacente

Kristine

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The good: service was great - the front desk manager works incredibly hard to help guests check in while managing the food and bar area. Understaffed for the volume of business. The bad: This property is rundown and outdated. Chipped paint, old tech, mismatched outlet covers and lamps, and just tired. Front doors grind open with a sound not unlike a plane warming up for takeoff. Exercise room has rusted weights and lacks cleaning wipes. You have to pay for parking even though it’s not a high traffic area. Would not stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Kristine, we truly appreciate you recognizing the diligent efforts of our front desk manager. It's unfortunate to hear you found some aspects of our accommodations less than satisfactory. We aim to maintain an immaculate and modern space for our guests and we're sorry if we missed the mark in your situation. We've noted your feedback regarding the gym amenities and parking arrangements. It's regrettable that these aspects weren't to your preference and we apologize for any inconvenience caused. It's our hope that we might have another opportunity to provide an enhanced experience in the future.

10/10 Eccellente

Tessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First hotel experience with a newborn. Clean, quiet, great hotel! Would stay again! Don’t love paying for parking but the room was such a great price i didn’t mind!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Tessa, it's fantastic to hear your stay at Hyatt Place Richmond Arboretum was enjoyable, especially during such an important family moment like welcoming a newborn. We're delighted you found value in our accommodations despite the parking fees. We appreciate your feedback and look forward to your next stay.

10/10 Eccellente

Wanda Jean

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a small thing, but the luggage carts that you use to transport the luggage from your car to the room were dirty--the rails and places where you put your hands were sticky and encrusted with something. Maybe it had just happened before I used them, but it was kind of gross. But that was the only problem--everything else was very cool! The staff was friendly and attentive, and went our of their way to make me feel comfortable as a woman traveling alone.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 23 mar 2024
Wanda, it's great to see that you found your overall experience at Hyatt Place Richmond Arboretum to be positive. We appreciate you pointing out areas where we could improve, such as ensuring our luggage carts remain clean. We're glad to hear our team members provided excellent service, making you feel comfortable during your stay. Your comfort is our top priority. We look forward to serving you again in the future.

10/10 Eccellente

Rochele Marilyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Rochele, thank you for taking the time to leave your feedback. It's wonderful to hear that everything exceeded your expectations during your stay at Hyatt Place Richmond Arboretum. We invite you to join us again on your next trip. Safe travels!

8/10 Buono

Kang

Viaggio di gruppo, Viaggio con la famiglia
Quiet and convenient
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Kang, thank you for your positive feedback. It's great to know that you appreciated the serene atmosphere of Hyatt Place Richmond Arboretum. Convenience is a key aspect of what we strive to offer and we are glad that added value to your stay. We look forward to welcoming you back in the future.

6/10 Soddisfacente

RYAN

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
9pm quiet time was not enforced! Also, eventhough parking was not in a separate parking garage, we still had to pay $10 for a parking space and they had parking on their own property in a suburban area.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Ryan, we appreciate your feedback and are sorry to hear about any disturbances you experienced during your stay. We have noted your concerns and will definitely look into enforcing quiet hours more effectively. Regarding the parking fee, it is in place to maintain our parking facilities to the highest standards for our guests' convenience. We hope you will consider us for your future travels and we will strive to provide a more tranquil stay.

4/10 Scarso

Jorge

Mi è piaciuto: Personale e servizio
Was $20 to park at the lot even though there’s no reason to require it as there’s plenty of parking around the area. Was not told of the charge beforehand.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 17 mar 2024
Jorge, it's regrettable to hear about your dissatisfaction regarding the parking charges. While we strive to maintain transparent communication about all amenities and services, it appears we fell short this time. We appreciate your feedback and will use it to improve our guest communications in the future.

6/10 Soddisfacente

PEDRO

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
When parking is advertised they should also disclose is paid parking
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 mar 2024
Pedro, we read your feedback carefully and appreciate you highlighting your concerns regarding parking. We do aim to present clear information on all services provided, and we will ensure to review & improve wherever necessary. We value your patronage and your continued trust in us.

2/10 Terribile

Stacy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a reservation for two double beds. By the time I got there somehow my booking had changed to a king bed. Was told no double beds available. Front desk staff/manager was extremely rude. Room was right by an icemaker and was extremely loud. The thermostat stopped working after a certain time in room got extremely hot. Tried to get extra pillows and was told none were available. Parking was very scarce and had to park far away from my room. Will definitely never stay at this hotel again!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Hello Stacy, thank you for your feedback and we apologize for any inconvenience during your stay. Please note that your issues and concerns have been addressed with our Front Desk Agent as well as our Front Desk Manager.Be safe and be well.

10/10 Eccellente

Sébastien

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très propre et bien entretenu.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 10 mar 2024
Sébastien, c'est merveilleux de savoir que vous avez trouvé le Hyatt Place Richmond Arboretum impeccablement propre et bien entretenu. Nous vous remercions pour vos éloges et sommes impatients de vous accueillir à nouveau pour un autre séjour mémorable dans le futur.

2/10 Terribile

Amalia

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
We appreciate the feedback, Amalia.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Eccellente

edna

Viaggio di coppia
Hard to get parking spots
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Edna, while we're glad to know that your overall visit was satisfactory, we understand that parking was a challenge during your stay. We strive to make every aspect of our guests' experience seamless, and we'll certainly look into ways of improving our parking situation. We hope this won't deter you from choosing Hyatt Place Richmond Arboretum for your future stays. It's always a pleasure to serve you.

10/10 Eccellente

Gary

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 mar 2024
Thank you for the great rating, Gary!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Richmond Arboretum! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 29 feb 2024
Stephen, thank you for taking the time to rate your stay at Hyatt Place Richmond Arboretum. We're delighted to know you had a delightful experience with us. Our team members are thrilled by your positive feedback. We can't wait to welcome you back for another superb stay.