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Recensioni per Days Inn by Wyndham Roanoke Near I-81

2 out of 5
Days Inn by Wyndham Roanoke Near I-81
8118 Plantation Road, Roanoke, VA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 162 su 475 recensioni" "
Valutazione di 8 - Buono. 143 su 475 recensioni" "
Valutazione di 6 - Soddisfacente. 68 su 475 recensioni" "
Valutazione di 4 - Scarso. 58 su 475 recensioni" "
Valutazione di 2 - Terribile. 44 su 475 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

6,8/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

2/10 Terribile

Katrina

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Upon arrival you could tell it was run down on the outside. The photos online through Expedia are not up to date. Checked into the hotel, sat there waiting for 10 mins for someone to show up to the front desk (which honestly is fine) but just added to the overall experience. Upon entering room checked the sheets & found pubic hairs & stains. Went back to the desk & they gave me a new room & upon our surprise there was another set of Public hairs & stains in those sheets. I mean there was smudges all over the tv itself that were clearly visible. The rooms were disgusting. I went back & asked for a refund as after the back & forth I would like to stay at another property which they refused to refund me my room. So I left & went & paid to stay somewhere else. That’s how bad it was. Don’t stay at this hotel, you will probably catch something! Lol
Soggiorno di 1 notte a maggio 2024
Risposta di CC - Guest Relations Manager, il giorno 6 mag 2024
Hi Katrina. We sincerely apologize for the disappointing experience you had during your stay. It's concerning to hear about the cleanliness issues you encountered, as well as the inconvenience and frustration with the check-in process. This does not reflect the high standards we aim to uphold, and we deeply regret any discomfort or inconvenience caused. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We understand your decision to seek alternative accommodations, and we apologize for any inconvenience it caused. Please know that we take your concerns seriously and will work diligently to prevent similar issues in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a great spot for travelling close to I-81, reasonable pricing The one thing the freezer was not cleaned out Other then that no complaints
Soggiorno di 1 notte a maggio 2024
Risposta di CC - Guest Relations Manager, il giorno 6 mag 2024
Hi Nancy. Thank you for your positive feedback about our hotel's convenient location near I-81 and our reasonable pricing. We appreciate your understanding regarding the oversight with the freezer and apologize for any inconvenience it may have caused. Your feedback is valuable, and we'll address the cleaning issue to ensure it doesn't happen again. We're pleased to hear that overall, you had a satisfactory experience with us. If there's anything else we can do to enhance your stay during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Eccellente

Lynn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All went well - we arrived late, we were checked in quickly and all was fine.
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 6 mag 2024
Hi Lynn. We're glad to hear that your check-in process went smoothly and that everything went well during your late arrival. Ensuring a seamless and efficient check-in experience for our guests is important to us, and we're pleased that we met your expectations in this regard. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!

10/10 Eccellente

Jeffrey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First driveway off interstate 81. Could not be more convenient. Warm staff. Safe area. Food down the street.
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 6 mag 2024
Hi Jeffrey. Thank you for highlighting the convenience of our hotel's location just off Interstate 81 and the warm service provided by our staff. We're glad to hear that you felt safe in the area and found dining options nearby. Your positive feedback is appreciated, and we're delighted that you had a pleasant experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Buono

Jane, so burlington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed one night. Room was clean and comfortable. Refrigerator/ freezer was larger than typical mini fridge. Convenient location right off highway
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Johnnie

Viaggio con la famiglia
Not to bad
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Shennah

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Booked this as a last minute dog-friendly hotel. Appreciated that they allow pets, and didn’t have super high expectations for the price. However, the room was dirty (bathroom not clean, stains on furniture, bedding, rug). People hang out in groups outside their rooms ALL day and night, making noise and smoking cigarettes, making it uncomfortable for everyone else staying. Wouldn’t stay again.
Soggiorno di 1 notte a maggio 2024
Risposta di CC - Guest Relations Manager, il giorno 3 mag 2024
Hi Shennah. We apologize for the unsatisfactory experience you had during your stay. Ensuring a clean and comfortable environment for all our guests, including those with pets, is important to us, and we regret that we fell short of meeting your expectations in this regard. We take cleanliness and hygiene seriously, and we will address the issues you mentioned with our housekeeping team to prevent similar occurrences in the future. Additionally, we understand the importance of providing a peaceful environment for our guests and will take steps to address any disturbances caused by other guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for choosing to stay with us.

4/10 Scarso

Violeta

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 3 mag 2024
Hi Violeta! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

10/10 Eccellente

chad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thanks
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 29 apr 2024
Hi chad! You are most welcome. We are glad to have you as a guest and we look forward to your return!

10/10 Eccellente

ARTURAS

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 30 apr 2024
Hi ARTURAS! Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

8/10 Buono

Richard

Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 29 apr 2024
Thank you for your brief feedback, Richard. We're pleased to hear that you had a nice experience during your stay. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back in the future for another pleasant stay.

10/10 Eccellente

Larry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and everything worked. The staff was friendly and attentive. I will stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 29 apr 2024
Hi Larry! We're delighted to hear that you had a positive experience during your stay with us. Providing clean accommodations and attentive service is our priority, and we're glad that our staff met your expectations. We appreciate your kind words and your intention to stay with us again in the future. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beds were very comfortable and the room was clean .
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 24 apr 2024
Dear Stephen, We're glad to hear that you found the beds comfortable and the room clean during your stay. Providing a comfortable and clean environment is a top priority for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another comfortable experience!

8/10 Buono

Thomas

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Breakfast was a bust, at 8:15 out of everything! Went to Waffle House!!!!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 19 apr 2024
Dear Thomas, Thank you for sharing your feedback about the breakfast experience during your stay. We apologize for the inconvenience you faced with the breakfast items running out earlier than expected. It is our aim to provide a fulfilling and enjoyable breakfast for all our guests, and we clearly did not meet this goal on your visit.We are addressing this issue with our food service team to ensure that all breakfast items are sufficiently stocked and available throughout the breakfast service period. We appreciate you bringing this to our attention, as it helps us improve our service and ensure a better experience for all guests.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future, providing a breakfast experience that meets your expectations and starts your day off right.

10/10 Eccellente

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was clean and comfortable. Got a good night’s sleep and had a decent free breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 19 apr 2024
Dear Gregory, Thank you for your positive feedback about your recent stay with us. We are delighted to hear that you found your room clean and comfortable and that you were able to enjoy a good night's sleep. It's also great to know that our complimentary breakfast met your expectations.We strive to provide a welcoming and satisfying experience for all our guests, and your comments affirm our efforts. We appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,

10/10 Eccellente

Victoria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A great location if you are traveling the room was clean and quiet.
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 17 apr 2024
Dear Victoria,Thank you for your positive feedback. We are delighted to hear that you found our location convenient for your travels and appreciated the cleanliness and quietness of our rooms. We strive to provide a comfortable and pleasant environment for all our guests. We look forward to welcoming you back on your next visit.Sincerely,

10/10 Eccellente

Lynda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pas mal mieux que les Super 8
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 17 apr 2024
Bonjour Lynda, Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes et que vous nous trouvez une meilleure option comparé à d'autres établissements. Nous nous efforçons toujours d'offrir un service exceptionnel et des hébergements confortables à nos clients. Nous espérons vous accueillir à nouveau très bientôt.Sincèrement,

10/10 Eccellente

michael

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
ok place to lay your head
Soggiorno di 2 notti ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 17 apr 2024
Dear michael, Thank you for sharing your feedback. We're glad our hotel provided a suitable place for you to rest. We hope to have the opportunity to offer you an even more satisfying stay in the future.Sincerely,

10/10 Eccellente

Patti

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent. Great recommendation for dinner at local Restaurant. Hollywood
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 14 apr 2024
Dear Patti, Thank you for sharing your excellent experience. We're delighted to hear that you appreciated our recommendation for dinner at the local restaurant. It's our pleasure to guide our guests to enjoyable dining experiences in the area. We look forward to your next stay and hope to continue providing great recommendations and exceptional service.Sincerely,

4/10 Scarso

Steve

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
There were a lot of migrant workers staying at this hotel. It was next to the highway where all of the big trucks were using their jake brakes. We had trouble sleeping here.
Soggiorno di 1 notte ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 10 apr 2024
Hello Steve, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Eccellente

Michael P., New Hope

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A bit dated, but overall it was clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 8 apr 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

Alain

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bien
Soggiorno di 1 notte ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 6 apr 2024
Hello Alain,We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Eccellente

Misty

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will stay again
Soggiorno di 1 notte a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 5 apr 2024
Dear Misty, We're delighted to hear that you had a positive experience overall and that you're considering staying with us again. Your satisfaction is our priority, and we look forward to providing you with another comfortable and enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you for choosing to stay with us, and we can't wait to welcome you back!Sincerely,

10/10 Eccellente

Nancy

Soggiorno di 1 notte a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 5 apr 2024
Dear Nancy,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

2/10 Terribile

Eva

Viaggio con animali domestici, Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room was not clean when we got in. There was a dirty, used Q-tip in the corner of the room. And there was hair left in the bathtub and wall. Toilet doesn’t flush well. And walls are thin. We could hear other dogs barking. Oh and the door doesn’t automatically close behind you so you have to make sure it’s closed. Curtains also don’t close all the way so there’s a hair clip to close the tiny gal.
Soggiorno di 2 notti a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 5 apr 2024
Dear Eva,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the experience we aim to provide our guests, and we appreciate you bringing these issues to our attention. Your feedback will be shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly to prevent them from occurring in the future. Please know that your comfort and satisfaction are important to us, and we will take the necessary steps to improve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope for the opportunity to make it right and welcome you back for a much-improved experience.Sincerely,

8/10 Buono

john

Soggiorno di 1 notte a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 22 apr 2024
Dear john, Thank you for leaving us a rating. I hope that we were able to provide you with a comfortable and pleasant stay. For any feedback or suggestions, please do not hesitate to reach out to us and let us know.

10/10 Eccellente

Cassandra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was really nervous about traveling alone with my toddler, but the hotel was in good shape and felt very safe and secure. The staff that I encountered was friendly and the location could not have been more convenient. This is where I’ll stay next time I’m in Roanoke.
Soggiorno di 2 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 2 apr 2024
Hello Cassandra, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best price at the time of reservation for: one night, 2 beds, traveling with pet. 5/5 stars
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 2 apr 2024
Hello Linda, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Eccellente

PETER

All is good
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 2 apr 2024
Hello Peter, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 27 mar 2024
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed for one night while driving home from our road trip. Our room was very clean, staff was friendly, and the breakfast was pretty decent, hot and cold options. Great deal for the price we paid. We would definitely stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Angela, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Soddisfacente

David

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The tv remote didn’t work. There were people running around during the night right outside our door being very loud. I’m also curious as to why there were no bedspreads with any thickness to them on the beds. It was still cold outside. It is convenient (right off I-81) if you have a dog.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hellp David, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Buono

André

Soggiorno di 1 notte a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 5 apr 2024
Dear André,Thank you for giving us a 4-star rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,

6/10 Soddisfacente

Taijah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Staff was awesome!
Soggiorno di 2 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 15 mar 2024
Hello Taiijah, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

Susan J

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent staff @ reception. Very welcoming and helpful. Snacks and drinks , beer and wine very tasteful displayed. Available for purchase .
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 12 mar 2024
Hello Susan, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Eccellente

Autumn

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Nice, standard hotel room! Friendly staff. Super clean. Would definitely recommend!
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 12 mar 2024
Hello Autumn, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Buono

Mark

Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 31 mar 2024
Hello Mark, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

RAE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Mexican food 2 mins from hotel. Easy on and off access from 81.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 10 mar 2024
Hello Rae, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Buono

Joseph, Toronto

Mi è piaciuto: Pulizia e personale e servizio
It’s an old property that has had real touch ups but it’s still old. However, it was clean and the staff were friendly and helpful. It’s fine for short stays.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 10 mar 2024
Hello Joseph, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Eccellente

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was fine, we stayed 1 night with no complaints.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 5 mar 2024
Hello Carol, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Buono

Valerie

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Property was dated and in need of an update. Very sparsely decorated and amenities in the room were limited, Needed a new toilet and bathroom sink faucet was in need of fixing. Beds were comfortable though and slept well. Probably won;t be booking this hotel again, however.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 5 mar 2024
Hello Valerie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Eccellente

Diego

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 2 mar 2024
Hello Diego, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Scarso

Nicole

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was placed in a room that had broken fixtures and looked visibly dirty around the room. Being a women alone i was placed in an outside room and that terrified me. I placed a table infront of the door because i didnt feel like the lock was sturdy enough. The cable tv kept going out. The window covering barely covered the window and anyone walking by could potentially look in at me. The only reason i didnt leave was because i had already paid through expedia. I would not recommend this location to anyone and have told friends if they pass through to not use this location at all.
Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 28 feb 2024
Hello Nicole, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience. We appreciate your feedback regarding the room conditions and will address them to prevent any future issues. Thank you for staying with us and we hope to have the opportunity to welcome you back again.

4/10 Scarso

Emily

Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Emily, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Soddisfacente

Adrian

Soggiorno di 2 notti a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Adrian, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Buono

tanys

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Dog friendly, breakfast, good beds
Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 20 feb 2024
Hello Tanys, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terribile

Nasasha

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
From the start the lady at the desk was rude! We got up to the room (after driving 16 hours) we tried to turn on the heat and it made an awful clicking noise, it took forever to heat up, then the t.v. did not work, we tried the hot water just in case because we knew we wanted a hot shower, that took forever to heat up! The phone said dial 0 for the desk haha that didn't work either so we had to walk all the way back to the desk just for her to be rude and all we wanted was heat, hot shower and to relax! We had to go through all that! She decided to tell us maintenance had to confirm these issues before changing our room! We were so upset! The maintenance guy came up after 10 min, he was not properly dressed but definitely had more manners then the front desk lady! He heard the heat and tried to call the front desk from the room phone I had to say "that doesn't work we had to walk to the desk" so he used his cell and first thing he said " please change their room the heater is so loud with a clicking coming from it" then started to work on the t.v. We had to wait about 45 min to an hour for all of this just to get to relax for the night!
Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 17 feb 2024
Hello Nasasha, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Scarso

Kathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
There was an issue with sink clogged but no one did anything while i was there 3 days. Microwave was barely heated. The one and only time i saw a cleaning lady she did not speak or understand any English. HOWEVER..the room was extremely clean and i totally appreciated that
Soggiorno di 3 notti a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 17 feb 2024
Hello Kathy, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e personale e servizio
Rating this hotel as a $70 a night hotel. It’s not the Ritz, it’s a nice inexpensive place to spend the night, directly off the interstate, friendly staff, and you can grab a cup off coffee and piece of fruit on them on your way out.
Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 14 feb 2024
Hello Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Soddisfacente

Vinette

Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Vinette, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.