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Recensioni per Sam's Town Tunica

2.5 out of 5
Sam's Town Tunica
1477 Casino Strip Resorts Blvd., Robinsonville, MS

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 280 su 1004 recensioni" "
Valutazione di 8 - Buono. 264 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 191 su 1004 recensioni" "
Valutazione di 4 - Scarso. 155 su 1004 recensioni" "
Valutazione di 2 - Terribile. 114 su 1004 recensioni" "

7,2/10

Pulizia

7,2/10

Personale e servizio

6,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di John, il giorno 1 mag 2024
Dear Terry,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

Christine

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sam's Town, il giorno 12 apr 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

4/10 Scarso

Oren

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sam's Town, il giorno 12 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

4/10 Scarso

Christy

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di John, il giorno 4 apr 2024
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Buono

Cindy

Soggiorno di 2 notti a marzo 2024
Risposta di Sam's Town, il giorno 15 apr 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Eccellente

Marquita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice and clean room
Soggiorno di 1 notte a marzo 2024
Risposta di Sam's Town, il giorno 25 mar 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Scarso

Valencia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrible stay/experience at Sams. The service desk in main lobby closed around 9:00 and the toilet in my room did not work. Had to contact security to get help. I was moved to a new room but it was dirty. I requested a full refund however because I booked online I was told to request refund from Expedia. No hotel staff available. No one to help with bags and no valet.will never stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Sam's Town, il giorno 25 mar 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Soddisfacente

Todd, Madison

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Rooms were dirty. Dead Asian beattles on the windows. Toilets were old.
Soggiorno di 2 notti a marzo 2024
Risposta di John, il giorno 19 mar 2024
Dear Todd,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Leslie

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di John, il giorno 29 feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 Soddisfacente

Eric

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di John, il giorno 28 feb 2024
Dear Eric,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Soddisfacente

Thomas, Antioch

Mi è piaciuto: Personale e servizio
This property was convenient and inexpensive. But was just average in most other ways - somewhat worn, dated, not particularly clean, etc. the service was good. Dining options were practically non existent, but the Mexican place was delicious and the staff were wonderful. The slots area was nice and the waitresses were excellent. Overall it was ok. Nothing to write home about.
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris J, il giorno 23 feb 2024
Thomas - Thank you for your feedback regarding your stay at Sam's Town Tunica. We are glad you had a great service experience with us, and appreciate all the other feedback you provided. We hope you'll give us another try again soon!

10/10 Eccellente

Felicia

Viaggio di gruppo, Viaggio di coppia
Property was clean
Soggiorno di 2 notti a febbraio 2024
Risposta di John, il giorno 19 feb 2024
Dear Felicia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Buono

Jordan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di John, il giorno 19 feb 2024
Dear Jordan,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Rodney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di John, il giorno 19 feb 2024
Dear Rodney,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Leslie

Soggiorno di 3 notti a febbraio 2024
Risposta di John, il giorno 19 feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

JASON

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The air conditioning in our rooms did not work. We were unaware of construction inside the hotel. The rooms and hallways had a terrible smell.
Soggiorno di 1 notte a febbraio 2024
Risposta di John, il giorno 14 feb 2024
Dear Jason,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Allen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was excellent the staff was great we enjoyed our stay .
Soggiorno di 1 notte a febbraio 2024
Risposta di John, il giorno 6 feb 2024
Dear Allen,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Robert

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This may be the dirtiest hotel my wife or I have ever had the pleasure of staying at. Upon entering the room we noticed the lamp shade had a yellow and brown stain on it. The bed couldn’t have had clean sheets. The toilet area had what looked to be urine splattered around with a weird yellow haze on an otherwise white toliet. No matter how much we turned up the heat, it stayed ice cold in the room. Every trash can outside the hotel room was full and normally a case of beer box on top. On top of all of that, the musty air was ripe. We got in late and were only passing through so I slept on the bed fully clothed and above the covers using my jacket for warmth. My wife couldn’t get herself to sleep in the bed so she slept sitting up in the room chair. Just don’t do it unless you literally don’t care about your health.
Risposta di John, il giorno 6 feb 2024
Dear Robert,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Buono

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All in all it was a good place to go. I feel like it’s too many 1 cent games not enough different .50 cent games.
Soggiorno di 1 notte a febbraio 2024
Risposta di John, il giorno 6 feb 2024
Dear Sheila,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Johnny T

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Saturday night very few people in the Casino. Only 2 tables open 👎
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 31 gen 2024
Dear Johnny,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I loved my stay
Soggiorno di 2 notti a dicembre 2023
Risposta di Sam's Town, il giorno 30 gen 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Eccellente

Claudia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 27 gen 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

Autumn

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DO NOT STAY! More like Ghost town.
First off this was suppose too be a 2 night trip that turned too 1 night. It’s was terrible. It smells musty, it’s old and ran down, they claim too have 3 restaurants.. only 1 was open and they were out of half of everything. Free drinks in casino? Nope! We had too go too restaurant and pay and get one. Many slot machines down with yellow caution tape. My husband has low sugar and I went too find a vending machine, went too every-floor there weren’t any, and the one on the 4th floor was broke. Very unfortunate since the casino is in the middle of no where! When I went I made a comment saying it look abandoned and even the staff agreed. My room toliet wouldn’t flush, smallest tv that barely worked, bed felt like a rock. I ended up contacting front desk that same day we checked in saying we wanted too check out a day early and they refuse too refund me for the other night. (That we didn’t stay) Hotels.com reached out multiple times too get there approval for the refund.
Soggiorno di 2 notti a gennaio 2024
Risposta di John, il giorno 27 gen 2024
Dear Autumn,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Soddisfacente

Julie

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 23 gen 2024
Dear Julie,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Soddisfacente

Kalisha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 19 gen 2024
Dear Kalisha,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

Staci

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
CHOOSE ANOTHER HOTEL
I booked 3 rooms. One shower didnt work at all, the carpet in one room was soaking wet, the plastic on the chairs were ripped (cut my arm), the lamp shades had greasy fingerprints all over them, the hallways smelled like cannabis, the drinks had minimal alcohol in them, no buffett. I do NOT recommend staying here!!! We filed a complaint with Sams Town and they said it wasnt their problem bc we booked through Hotels.com!
Soggiorno di 1 notte a gennaio 2024
Risposta di John, il giorno 15 gen 2024
Dear Staci,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Tina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They are under construction but still dont have some restaurants open every day.
Soggiorno di 3 notti a gennaio 2024
Risposta di John, il giorno 13 gen 2024
Dear Tina,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Leslie

Soggiorno di 3 notti a gennaio 2024
Risposta di John, il giorno 15 gen 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Buono

Freddie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Sam's Town, il giorno 10 gen 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Scarso

Lyndsey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not the ideal stay.
I normally don’t do reviews, but this one was needed. The hotel itself.. outdated. The casino, a joke. We ended up going over to horseshoe’s casino because they have a much bigger playing area. Our room didn’t have any wash cloths, one of the pillows was covered in pink lipstick or blush from a previous stay. There was also a roach crawling on one of the beds. This was my first time here and will definitely be my last.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sam's Town, il giorno 10 gen 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Eccellente

Sonya

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Sam's Town, il giorno 10 gen 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Scarso

Shawn

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Sam's Town, il giorno 10 gen 2024
We would love to hear from you on how we can improve our operations. Thank you for being our guest.

2/10 Terribile

Christopher

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Couldn’t sleep all night do to the refrigerator making crazy noises all night.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sam's Town, il giorno 10 gen 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Soddisfacente

Terry

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sam's Town, il giorno 10 gen 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Eccellente

Dana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 30 dic 2023
Dear Dana,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

Patricia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was run-down, poor television equipment, the heating and air conditioning was not working. My rooms was changed twice and it got worse! I wouldn’t recommend anyone staying there. The toilet kept flushing on its own. It had hard water stains in the toilet and tub.
Soggiorno di 2 notti a dicembre 2023
Risposta di Sam's Town, il giorno 26 dic 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Terribile

Mike

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ghost town
Soggiorno di 1 notte a dicembre 2023
Risposta di Sam's Town, il giorno 26 dic 2023
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

4/10 Scarso

Paige

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sam's Town, il giorno 26 dic 2023
Thank you for visiting us! We’d love to have you visit again.

8/10 Buono

JOHN

Sams Town is abgreat place to stay. It is currently undergoing renovations, but other than that, it still holds the nostalgic feeling of staying at a casino hotel of its age. I do wish they would ban smoking in the facility but other than that, no major complaints.
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 20 dic 2023
Dear John,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Emma

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel room had plenty of hot water and water pressure for the shower. The room felt and smelled musty stale. The room was dated and could use with a refurbishing from the lumpy mattress to the furniture, curtains, lamps etc. Dining was sorely lacking. It is sad to see the shape Sam’sTown Tunica has become! Someone described it as a Ghost Town..couldn’t be more accurate.
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 19 dic 2023
Dear Emma,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Soddisfacente

Eugene, Villa Park

Mi è piaciuto: Pulizia e personale e servizio
There is construction going on at this casino/hotel at this time (12/23). I've stayed here before in the past. This is the first time that I have had to complain about the noise in the early morning hours (7 am). The host at the front desk was understanding and was able to re-locate me to a different room away from the construction noise. 9am is a good time to start construction in a hotel when patrons are trying to rest. I hope management takes us into consideration.
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 12 dic 2023
Dear Eugene,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Elizabeth, Mount Auburn

Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 12 dic 2023
Dear Elizabeth,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Vertina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Nick G., il giorno 11 dic 2023
Hi Vertina,Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

4/10 Scarso

Edna

Viaggio di coppia
I did like that my husband and I did not have to leave the hotel to go to the casino. However, there was no microwave or iron or iron board. We was able to get one from the lobby. I would not be returning to this property. Not to stay anyways.
Soggiorno di 3 notti a dicembre 2023
Risposta di John, il giorno 12 dic 2023
Dear Edna,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 Terribile

James

Non mi è piaciuto: Servizi
I need a refund because when I made it to the front desk they couldn’t find my reservation and I had to pay for my room again and they said that Expedia would refund my money
Soggiorno di 1 notte a dicembre 2023
Risposta di c, il giorno 8 dic 2023
A refund request was issued

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They are currently working on apparently adding on to the property, however it did not impact our stay in any way.
Soggiorno di 1 notte a novembre 2023
Risposta di John, il giorno 5 dic 2023
Dear Angela,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Vanessa

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good customer service but the room had a leak that kept me awake all night. I finally found it early the next morning when i went to use bathroom and water was dripping all over the toilet. I had to go and get security to get maintenance up there because the front desk was closed which explains why no one answered the phone with i called repeatedly. I had to wait until maintenance made it there from the other side of the casino. He noticed that the leaking area had been fixed before. No one asked about what happened
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 5 dic 2023
Dear Vanessa,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Eccellente

Lacy

Soggiorno di 1 notte a dicembre 2023
Risposta di Sam's Town, il giorno 26 dic 2023
Thank you for visiting us! We’d love to have you visit again.

10/10 Eccellente

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and friendly staff
Soggiorno di 1 notte a dicembre 2023
Risposta di John, il giorno 5 dic 2023
Dear Brenda,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Scarso

Casey

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Bed was uncomfortable and there was jack hammer noise
Soggiorno di 1 notte a novembre 2023
Risposta di John, il giorno 2 dic 2023
Dear Casey,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing