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Recensioni per Motel 6 Rolla, MO

2 out of 5
Motel 6 Rolla, MO
2001 N Bishop Ave, Rolla, MO

Recensioni

6,4
Valutazione di 10 - Eccellente. 43 su 192 recensioni" "
Valutazione di 8 - Buono. 43 su 192 recensioni" "
Valutazione di 6 - Soddisfacente. 37 su 192 recensioni" "
Valutazione di 4 - Scarso. 31 su 192 recensioni" "
Valutazione di 2 - Terribile. 38 su 192 recensioni" "

6,2/10

Pulizia

7,4/10

Personale e servizio

6,0/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Winona

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room I was initially given smelled like a smoking room. They did upgrade me to one that was marginally better. It still smelled of smoking covered up by chemical air fresheners. I was able to air it out by leaving the door open, with the bathroom fan on, until dark. The refrigerator was not functioning adequately. The public areas were filthy and there was not parking within easy access to my room. However my room looked on a pleasant wooded area. The attendant tried his best to please me, but the facilities were just too poor. Considering the price of the stay, it was not acceptable.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Lillian

Viaggio con animali domestici
Very helpful staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 15 mag 2024
Hi Lillian, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

8/10 Buono

Diane

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Price is great for a one night stay! We (husband and I) were on ground level (all doors enter from outside) and it was easy to get to your room and unload your car. The room was clean but it is an older building so don’t expect perfect walls and baseboards. Our room had only a wood chair and desk…we brought in our lawn chair that was more comfortable to watch TV and read. I am so used to a coffee pot in the room and this hotel did not have any. They did have a coffee pot in the lobby but when I checked in they did not have any made. I did not check in the morning if they had coffee. Our room had a very small bathroom with tub/shower and toilet but it was clean and usable. Sink outside the bathroom with good size counter top. Had frig and micro. The bed was comfortable and the pillows were decent. There are restaurants and gas stations near by. You’ll have your basics to get you on your way without breaking the bank. I would stay here again as we travel through.
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 15 mag 2024
Hi Diane, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in host was excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 7 mag 2024
Hi Scott,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Eccellente

Becky

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service and hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 7 mag 2024
Hi Becky,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
At 1;23 am they started up a leaf blower and used it around the building for about 30 minutes. the internet never worked at all, and the upper strap lock on the door the screws were sticking out and striped so it was useless
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 2 mag 2024
Hi Michael, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Eccellente

Savahanna

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the staff. They were very accommodating. As soon as they had a room on the first floor open they gave it to me and my mom. They carried all of our stuff to the new room. The property was very safe for single women to be there by themselves. I will definitely be willing to stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Brand Experience Team, il giorno 12 mar 2024
Hi Savahanna,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Scarso

Billi

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly staff but rooms didn't function effectively. TV, phone and lights didn't work and towels were dirty. Staff was unaware how to fix anything.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nancy Y., il giorno 23 gen 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Scarso

Dennis

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They tried to sell me a room that had industrial heaters drying a plumbing flood.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nancy Y., il giorno 17 gen 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Eccellente

Sherri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good
The hotel was very comfortable and accommodating. The bed was especially comfortable and the room was very clean. Would definitely stay there again.
Soggiorno di 1 notte a novembre 2023
Risposta di Nancy Y., il giorno 21 dic 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Eccellente

Nanci

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Motel 6 is our go to when looking for last minute stay right off the Hwy when traveling cross country. This property was just what we needed. Rest and a shower. Ty
Soggiorno di 1 notte a ottobre 2023
Risposta di Brand Experience Team, il giorno 1 nov 2023
Hi NanciThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Buono

Tina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice, but a bit noisy
There was only one problem and it was that the upstairs neighbors were very noisy and seem to be dropping things on the floor.
Soggiorno di 1 notte a settembre 2023
Risposta di Brand Experience Team, il giorno 3 ott 2023
Hi Tina,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a settembre 2023
Risposta di Brand Experience Team, il giorno 19 set 2023
Hi Christian,Thank you for the perfect rating!Lilith#Team6

2/10 Terribile

Katelynn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Everything was extremely noisy and the bed was hard as a rock
Soggiorno di 1 notte ad agosto 2023
Risposta di Brand Experience Team, il giorno 13 set 2023
Hi Katelynn,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Scarso

Kaitra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
YuCK
The room I rented had paint on the floors and bed. Door did not shut all the way. Looks like they haven't clean the entire property in decades!
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Katheriine

Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Crystal

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Pradeep

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was nice and available whenever I needed
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

marc

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023

4/10 Scarso

Sara

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirtiest shower curtain ever! Mold on the shower walls, musty smell, old building.
Soggiorno di 1 notte a luglio 2023
Risposta di Brand Experience Team, il giorno 2 ago 2023
Hi Sara,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Scarso

Aaron

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was run down and a bit dirty and smelly.
Soggiorno di 1 notte a luglio 2023
Risposta di Brand Experience Team, il giorno 2 ago 2023
Hi Aaron,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Buono

john

Soggiorno di 1 notte a luglio 2023

4/10 Scarso

Zoe

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
En el primer cuarto había cucarachas y nos lo cambiaron, las instalaciones son viejas, el piso estaba encerado y resbaloso.
Soggiorno di 1 notte a luglio 2023
Risposta di Brand Experience Team , il giorno 27 lug 2023
Hi Zoe, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Soddisfacente

Lori

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
There was limited parking and our room was on the second floor. I have MS and do not walk very well. I had to climb 2 steps to get to the front desk. There was no hand rail, but I made it. Another guest helped me down the stairs to get to my husband, who helped me the rest of the way.
Soggiorno di 1 notte a luglio 2023
Risposta di Brand Experience Team , il giorno 27 lug 2023
Hi Lori, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terribile

Kimberly

Viaggio con animali domestici
Non mi è piaciuto: Condizioni e dotazioni della struttura
I couldn’t even stay because the room as filthy. I should have know as the grounds were no well kept as well. I didn’t stay and got a refund.
Soggiorno di 1 notte a luglio 2023
Risposta di Brand Experience Team, il giorno 27 lug 2023
Hi Kimberly, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terribile

Gregory

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was dirty, accommodations were terrible, the people at the front desk were rude. Overall I will never stay again
Soggiorno di 4 notti a giugno 2023
Risposta di Brand Experience Team, il giorno 12 lug 2023
Hi Gregory, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Eccellente

Darren

Soggiorno di 1 notte a giugno 2023

8/10 Buono

Nathan

Soggiorno di 1 notte a giugno 2023

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ALL THIS AND HOTEL REFUSED REFUND (NOT ENTIRE STOR
Smelled like urine in bathroom around toilet and had not been cleaned around toilet. Surfaces and floor were sticky. TV made weird noises and flashed static the entire time it was on. They DO NOT provide shampoo ect. They SELL shampoo Ect for cash only and it CAN NOT be purchased after 10pm. Entire body od smoke detector had be ripped out of the ceiling. And noticed how dirty and yellowed the hole in the ceiling was and assumed it had happened quite awhile ago judging by the amount of filth had accumulated. I later FOUND the smoke detector under the ice bucket with the little ice bucket bags. I Insisted my husband inspect the detector for a hidden camera bc why else would a improperly stored and damaged smoke detector be deceptively place in a hotel?Thankfully no camer found!!! unit barely put out heat.wasnt blowing properly and could not access filters bc they were broken multiple times across both filters and broken pieces were protruding from unit rendering a quick filter cleaning a 1000 percent A NO GO. With the room getting worse by the minute I started wandering about the bad things that I couldn't protect my fur babies from and decided to leave the room that we only showered in we in wanted no more surprises after driving little over 976 miles in one shot only to be given filth for our money and rewards. We were in the room from after midnight to around 4:30 am. Contacted hotels.com immediately after leaving instead of confronting unfamiliar ppl in an unfamiliar
Soggiorno di 1 notte a maggio 2023
Risposta di Brand Experience Team, il giorno 16 mag 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terribile

Stephanie

Soggiorno di 2 notti a marzo 2023

10/10 Eccellente

Kristina

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The room was great for the price. The staff was friendly and fast. But nowhere to take your dog to go to the bathroom. They need a place not by the road to take them. They have a large patio in back. There’s room for grass in the center.
Soggiorno di 1 notte a febbraio 2023

6/10 Soddisfacente

Tina

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Never again
The beds were just awful. So hard and very uncomfortable, only 2 very flat pillows on each bed. The toilet and bat tub were dirty. The freezer didn't work, the TV wouldn't shut off. The towels and wash clothes were stained. There wasn't a turn glass tray in the microwave. The front desk called our room at 8am to tell us check out was at 11am. We ran out of toilet paper called down to ask for some we were told they will replenish the next day. The room had no toiletries at all.
Soggiorno di 2 notti a febbraio 2023
Risposta di Brand Experience Team, il giorno 22 feb 2023
Hi Tina,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Eccellente

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2023
Risposta di Brand Experience Team, il giorno 19 feb 2023
Dear Rachel,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

10/10 Eccellente

Tonya

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Check in was quick, room was very spacious and clean.
Soggiorno di 1 notte a febbraio 2023
Risposta di Brand Experience Team, il giorno 19 feb 2023
Dear Tonya,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You. Dan J.#Team6

2/10 Terribile

RPG05

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The first day was fine. The toilet was plugged the whole time I was there my room was never cleaned. My final day they made me jump through hoops to pay for room and then kicked me out
Soggiorno di 2 notti a febbraio 2023
Risposta di Brand Experience Team, il giorno 19 feb 2023
Dear Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Dan J.#Team6

2/10 Terribile

Michael

Soggiorno di 1 notte a febbraio 2023
Risposta di Brand Experience Team, il giorno 19 feb 2023
Dear Michael,From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay. Dan J.#Team6

8/10 Buono

RPG05

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
My toilet is plugged since being here . I am in wheelchair so difficult to get in
Soggiorno di 1 notte a febbraio 2023
Risposta di Avi, il giorno 5 feb 2023
Hello, We need to be notified inorder to fix things or help you with anything during your stay. As we have not made aware of the issue in the first place we would not be of any help, please let us know at the motel and we can help.

6/10 Soddisfacente

Muhittin

Soggiorno di 1 notte a gennaio 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Extremely dirty hotel. Cigarette butts all over the stairs outside hallways. Room was smelly, and the floor was dirty.
Soggiorno di 1 notte a gennaio 2023
Risposta di Nancy Y., il giorno 24 gen 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Eccellente

Michael

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff never leave the office without a laugh and best coffee I have ever had
Risposta di Nancy Y., il giorno 24 gen 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Soddisfacente

Gary

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
If you are just needing somewhere to sleep it’s ok.. no breakfast at all no elevator
Risposta di Nancy Y., il giorno 24 gen 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Buono

Charles

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Bed was comfortably. Good water pressure Facility is old and worn
Soggiorno di 1 notte a dicembre 2022
Risposta di Nancy Y., il giorno 24 gen 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
You get what you pay for
Paint was peeling, even though it smelled fresh. Stains all over the walls, even behind the TV. Hairs on the shower walls. No shampoo or conditioner. No lids for the coffee cups (good luck going back up to the 3rd floor with two full cups!) in the lobby, where I waited for minutes for service. The TV remote doesn't turn on the TV. Other customer waiting with me said he had bugs in his bed!!!
Soggiorno di 1 notte a novembre 2022
Risposta di Nancy Y. , il giorno 8 dic 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Eccellente

Casey

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I enjoyed the hospitality of the staff and I enjoyed the quiet room.
Soggiorno di 2 notti a novembre 2022
Risposta di Nancy Y., il giorno 8 dic 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terribile

Kelly

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
COCKROACHES
Very dirty! Bugs in the room. Not sure if they were bed bugs but definitely cockroaches!! This place is disgusting.
Soggiorno di 1 notte a novembre 2022
Risposta di Avi, il giorno 17 nov 2022
Hello Kelly,Sorry to hear that you did not have a pleasant stay our staff has checked the room after your checkout and couldn't find any issues. If you have called us during your stay we would have tried to accommodate you in a different room if there were any issues seen in your room. Please let us know of your concerns at the time you have those so it will be helpful.Thanks,

4/10 Scarso

TINA

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The price was good.
Soggiorno di 1 notte a novembre 2022
Risposta di Avi, il giorno 17 nov 2022
Hello Tina,We are sorry to see that your stay wasn't pleasant, please let us know your concerns during your stay so that our staff will try to make it comfortable.

10/10 Eccellente

Aubrey, Watauga

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and friendly
Soggiorno di 1 notte a ottobre 2022
Risposta di Avi, il giorno 31 ott 2022
Hello Aubrey, We appreciate your great feedback and looking forward to welcoming you for your future stays with us.

6/10 Soddisfacente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Property in need of upgrades. Room door lock not functioning with key card. TV in room didnt work. Room was clean but needs upgrade. Then again, whats to be expected for the price..
Soggiorno di 1 notte a ottobre 2022
Risposta di Avi, il giorno 17 nov 2022
Hello David, thanks for the feedback we are in the process of fixing our locks and the tv's rarely give some issues we apologize for that. Hope you consider staying with us for your future stays.

8/10 Buono

jamie

Soggiorno di 1 notte a ottobre 2022
Risposta di Avi, il giorno 9 ott 2022
Hello Jamie, we appreciate your good feedback and recognizing our efforts in providing you with a great stay with us. This helps us in doing better and going a long way ...

2/10 Terribile

Timothy, Valles Mines

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
First the room key never worked and they even said it wouldn't and that everytime I needed in I would have to get someone to let me in. Secondly I could tell that the bed linens hadn't been changed because the sheet was wrinkled. Lastly I saw a few roaches in my room.
Soggiorno di 1 notte a ottobre 2022
Risposta di Avi, il giorno 4 ott 2022
Hi Timothy, we had issues with that room lock since the morning and as it takes time to fix and there were no other king rooms available we had assigned you and mentioned about the lock issue. If you were not OK with it we would have tried to resolve it right then or given you a full refund. Also as there were too many Linen in the laundry we had wrinkles and if you let us know about your concerns during your stay we always try to resolve and make your stay a little more comfortable. We hope you give us another chance to serve you.