Upon arrival, the reception at the front desk was far from friendly; there was no name tag, and the demeanor was simply unpleasant. To add insult to injury, we were charged a fee for potential damages and an additional fee for our 18lb Yorkie, which was not mentioned during booking.
Upon entering our room, the disappointment continued. The blanket had noticeable holes, indicating a lack of attention to basic amenities. Worse yet, upon inspection, we found black mold in the restroom. This is not just unsightly but also poses serious health risks, especially considering we had a one-year-old and a pet with us.
When we voiced our concerns, the response was shockingly inadequate. We were informed that they were "working on" fixing the issues but were also told that management couldn't keep track of every room's status. This lackadaisical attitude towards guest safety and comfort is unacceptable for any hospitality establishment.
The fundamental responsibility of any hotel is to ensure the safety and well-being of its guests. It's appalling that such blatant disregard for hygiene and customer satisfaction exists. Needless to say, we felt compelled to leave immediately, as staying in such conditions was not an option for us. This experience has left us deeply disappointed and wary of ever considering this establishment again.