Lodge a Ruhengeri

“The lodge does not actually exist. We arrived at the building, and the outside matched the pictures. However there was no sign and no staff at the place. With the assistance of some helpful neighbours from the street, we learned that it was available for long term rental. A supervisor (who arrived on bike after being called by one of the neighbours) opened the gates so that we could see the “lodge”. It was completely empty and bereft of any furniture). There was no response from the property...

“This property is falsely advertised. The location listed on Expedia is not accurate, and when I arrived, it was nowhere near where it was supposed to be. I was forced to book another hotel last-minute. That alone would have been manageable, but the real issue is that the property provided no way to resolve the situation. They never answered their phone, ignored messages, and even when Expedia tried to reach them directly, there was no response. As a result, I was unable to cancel and lost over...

“The staff at My Hill Eco Lodge made a 1-week work trip a delight. The rooms are large and simply but perfectly outfitted. The restaurant servers could not have been sweeter or more helpful. (Portions are big! Request Rwandan food if you're curious, especially the local amaranth greens.) The only note: It is indeed on a hill, so not for the faint of heart — or heavy packers.”

“This hotel is the best place to stay in Kinigi/to gorilla trek! It’s the closest lodge to the Dian Fossey campus and women’s village, and the staff is exceptional. They are very friendly and helpful and went above and beyond. We loved that we’d come back to the hotel and they’d clean our shoes and give us a foot massage. They’d also get a fire going in your room while you are having dinner. We’d come back to bed with a heated bed (thanks to a warm water bottle they place in there) and a fire...

“This was one of the most incredible experiences I have ever had. The staff was unmatched, so friendly and kind. The food was delicious and so well curated. I CANNOT RECOMMEND THIS PLACE MORE! Completely stunning both the place and the people!”

“I loved this place so much. Staff especially is just so kind and amazing! Everyone who works there deserves a raise. Beautiful hotel, clean and massive rooms, and Pacific helped me arrange transportation which was super helpful. Definitely staying here again if I ever visit. Thank you! ”