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Recensioni per Quality Inn Ruston

2.5 out of 5
Quality Inn Ruston
1951 N Service Rd E, Ruston, LA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 162 su 513 recensioni" "
Valutazione di 8 - Buono. 151 su 513 recensioni" "
Valutazione di 6 - Soddisfacente. 93 su 513 recensioni" "
Valutazione di 4 - Scarso. 55 su 513 recensioni" "
Valutazione di 2 - Terribile. 52 su 513 recensioni" "

7,6/10

Pulizia

8,0/10

Personale e servizio

6,4/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Hope

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Man at Front desk was sooo RUDE… then comforter was so nasty we had to ask for it to be changed!!! We will never be back there!
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 14 mag 2024
Hello Hope, We sincerely apologize for your experience and the interaction with our staff. Your feedback is valuable to us and will be shared with our team for improvement. Should you have any further concerns, please do not hesitate to contact our management team directly.

2/10 Terribile

Joanne

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel was dirty and I was charged for “stained sheets” which were that way when I arrived. We asked for new bedding and we’re just given a blanket which we slept on top of. Horrible experience. Do not stay here.
Soggiorno di 3 notti a maggio 2024
Risposta di Manager, il giorno 11 mag 2024
Hello Joanne,We appreciate you sharing your feedback with us. Our team strives to maintain high cleanliness standards, and we will address your concerns internally. Your comments are valuable as we continuously aim to enhance our services for all guests.

10/10 Eccellente

Keri

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Good night staff
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Keri,We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. Should you have any further concerns, please feel free to reach out to our management team directly to address them accordingly. Your satisfaction is of the utmost importance to us, and we hope to welcome you back in the future to provide an improved experience.

4/10 Scarso

MaKenzie, Monroe

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wasn’t the friendliest customer service. Did the job for a one night stay, could use better maintenance
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 2 mag 2024
Hello MaKenzie, We appreciate your feedback regarding your recent stay with us. We will make sure to share your comments with our team to improve our level of service. Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even better experience.

8/10 Buono

Robert, Hixson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Robert,We are delighted to hear that you had a positive experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

6/10 Soddisfacente

Jeff

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Highly OVERPRICED for the stay. Pictures look like the place is NEW it is not
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Jeff, We appreciate your feedback and regret to hear that you found the pricing to be higher than expected. We strive to accurately represent our property online. Your comments will be shared with the team for review. Thank you for staying with us and we hope to welcome you back in the future.

6/10 Soddisfacente

Landon

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Landon, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any specific feedback you might have from your recent visit. We value your input in helping us improve our services for future guests.

6/10 Soddisfacente

Ebony

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Ebony, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.

6/10 Soddisfacente

ciara

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello ciara, We appreciate you choosing our hotel for your stay! If you have any feedback to share about your experience, please don't hesitate to reach out to us so we can address any concerns you may have. We hope to welcome you back in the future for an improved stay!

10/10 Eccellente

gabriel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was nice. Front desk lady was so nice and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello gabriel,We are delighted to hear that you found our property nice and that our front desk team provided excellent service during your stay. Your kind feedback is greatly appreciated as we strive to offer exceptional hospitality to all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Eccellente

Toni

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Toni,We are joyful to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

10/10 Eccellente

Pamela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Getaway
We had a comfortable night at this hotel. It was clean and easily accessible.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Pamela,We are delighted to hear that you found our hotel comfortable and clean during your stay. Your feedback regarding the accessibility is greatly appreciated. We hope to welcome you back soon for another enjoyable experience.

6/10 Soddisfacente

Joshua

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was very outdated mini fridge did not work, vent and light were broken in bathroom with only a nightlight to see by, and toilet was leaky at base
Soggiorno di 1 notte a gennaio 2024
Risposta di Moses, il giorno 10 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Ruston.Your review about the property being outdated is wrong. We just updated all the amenities in the property but will send your review to the proper channel and get taking care off as needed. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us. We hope to serve you again in the future.Sincerely,MosesSupervisor

2/10 Terribile

stacy

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was charged for a room i did not stay in.This was after i canceled my reservation.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello stacy, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. To address this issue, please contact our management directly so we can assist you further. We appreciate your cooperation in resolving this matter.

10/10 Eccellente

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Rebecca,We really appreciate your wonderful rating of 5 out of 5! We're delighted to hear that you had a fantastic experience during your stay with us. We look forward to hosting you again in the future.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 3 feb 2024
Dear Guest, We appreciate your rating and feedback. We're sorry to hear that your experience fell short of your expectations during your stay. We encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We strive to provide exceptional service and we value your input in helping us improve.

8/10 Buono

Dillard E

Close to eateries!
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 12 gen 2024
Hello Dillard E, We're thrilled to hear that you enjoyed our convenient location near a variety of dining options. Thank you for choosing our hotel for your stay!

2/10 Terribile

Clarice

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Clarice,We apologize for any inconvenience you may have experienced during your stay. Please contact our hotel directly so that we can further discuss and address your specific concerns. Your satisfaction is important to us.

8/10 Buono

karen

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello karen, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Amy

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Amy,We are thrilled to hear that you had a fantastic experience at our hotel! We pride ourselves in providing exceptional service and it's always rewarding to receive positive feedback. We hope to welcome you back soon for another outstanding stay.

4/10 Scarso

Cedric

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Cedric,Thank you for rating our hotel. We apologize if your experience did not meet your expectations during your stay. We encourage you to reach out to our hotel directly to share any feedback you may have so we can address the issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terribile

Jakavis

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Jakavis,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can further address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place. Construction was done
Place was pretty nice
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Joseph,We appreciate your feedback on our hotel. Thank you for highlighting the positive experience during your stay with us. We strive to provide a pleasant and comfortable environment for our guests. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Eccellente

Francis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice stay
Nice quiet spot, great room, quiet too. Good food nearby!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Francis,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice quiet spot. It's wonderful that you were pleased with your room and the peaceful atmosphere. We're also glad to hear that you found good food options nearby. We appreciate your recommendation and hope to welcome you back in the future.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and clean
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Michael,Thank you for your kind words about our hotel's cleanliness. We pride ourselves in providing a pleasant and hygienic environment for our guests to enjoy their stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Lance

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good service wish bed werent so hard
The service was great, only issue is the beds were hard
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Lance,Thank you for sharing your feedback on our service. We appreciate your kind words. We apologize if you found the beds to be uncomfortable. We understand the importance of a good night's sleep and will take your comment into consideration for future improvements.

6/10 Soddisfacente

Jomeka

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was what I needed. 1 night only.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Jomeka,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad that we were able to provide what you needed during your brief visit. Should you require accommodations in the future, we would be happy to assist you again.

6/10 Soddisfacente

Leone

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
One of the property's redeeming qualities was its affordability. In a town where accommodations can be limited, this property offered a budget-friendly option, which was much appreciated. The staff was friendly and welcoming. They were responsive to our requests and did their best to address the issues we encountered. Their dedication to customer service did not go unnoticed. However, it's important to acknowledge that the property had some challenges. The overall appearance and upkeep left much to be desired. The property was not in the best condition, and some areas were in need of renovation. While it may not have been picturesque, it served its purpose as a place to rest our heads during our visit to Ruston.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Leone, Thank you for sharing your experience with us. We're glad you found our property to be affordable and appreciated the efforts of our staff. We take your feedback on the overall appearance and upkeep seriously and will work towards improvements. We hope to have the chance to serve you in the future.

8/10 Buono

KEITH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello KEITH,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Scarso

James

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was friendly enough and I suspect they owned/managed it. Location is being remodeled and felt like it was being done on a limited budget. Half the carpet in the hall was missing. Light fixture missing feom the ceiling in breakfast area. Additionally, i couldnt park in the handicapped. They blocked access/sidewalk with a large shipping container..
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello James ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4/10 Scarso

Jamal

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
They're remodeling and it was like some of the remodeling residue was everywhere. Maybe the place is good when they have everything together
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 23 set 2023
Hello Jamal,Thank you for sharing this honest review and feedback about our remodeling. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Buono

Kevin

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 22 set 2023
Hello Kevin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Buono

Ellen

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Ellen,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terribile

Heather P

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 6 ott 2023
Hello Heather P, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Soddisfacente

Rueben

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
So-So Experience
My stay at the Quality Inn Ruston was just so-so. First of all, the staff was not able to provide any guests with room keys, which led to a hastle every time that you needed to leave the property. Secondly, the very poor TV service did not include ESPN in it's channel line-up. I don't envision myself staying there again.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 14 set 2023
Hi Rueben,Thank you for the review of your stay at our hotel. We sincerely value our guests’ time; therefore, we regret your inconvenience with the room keys and that our associates did not show up promptly; we hope you will accept our apologies. Please be assured your issue will be discussed with the team to improve our guest experience in the future. Thank you for your patience; we hope you will give us another chance to serve you better.

6/10 Soddisfacente

jennifer

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
The hotel manager explained that their card system was not functioning so we never received a key for the room. The hostess had to open the room for us each night. The customer service was great though. They were kind and I could tell they were working hard to fix the issue. They made us feel safer and a bit more taken care of. The breakfast was ok, but we did decide to eat somewhere else the second morning.
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Hello jenniferI am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.,

2/10 Terribile

James

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The property is roaches infestation.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 6 set 2023
Hello James, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Buono

Jerry

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 1 set 2023
Hello Jerry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Soddisfacente

Louis

Viaggio di coppia
Like: good location Dislike: older property in need of upgrades, musky smell
Soggiorno di 3 notti ad agosto 2023
Risposta di Manager, il giorno 30 ago 2023
Hello Louis, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Eccellente

Peggy

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Peggy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay, just front desk staff needs to learn how to transfer calls to rooms. Also, maybe having a direct room phone number. Very affordable and good hospitality. My brother said breakfast was good. Oh, and maybe some carpet cleaning in the hallway.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 27 lug 2023
Hi Patrick,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Eccellente

Nefertiti

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 21 lug 2023
Hello Nefertiti,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terribile

Stephanie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My card was used under someone elses account and charged to my account even though lady behind counter had my ID and me standing there. She still put under different name. General Manager was not friendly about handling the situation. Was supposed to put a rush on getting my money back to me and they didnt. I had to go through corporate to get any money back. I never got any clean towels while I was there after asking. They gave me small pool towels in place of bath towels which were not sufficient. Coulodnt use computer room either the printer was broken.
Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 26 lug 2023
Hello Stephanie, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

4/10 Scarso

Angie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
No fitness center at the facility. Breakfast was not good. Not enough lighting in bathrooms. TVs too small. No benches out front.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Angie, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Eccellente

Danny, Lewisville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very friendly. Room was nice and dark. We stopped because I had a migraine and felt nauseous. Breakfast was good.
Risposta di Manager, il giorno 30 giu 2023
Hello Danny,Thank you for your review and comments regarding our staff and your insights regarding our breakfast. We hope you will return so that we can provide you an even superior experience.

2/10 Terribile

LaCharah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
WORSE HOTEL I EVER STAYED AT
Ill never ever stay there again, toilet over-flowing, outlets didnt work, theh didnt wanna give towels, my kids wanted to swim pool was broke, just horrible, wouldn't recommend NOBODY to stay there and I came way from Texas
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 27 giu 2023
Hello LaCharah,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Scarso

Michelle

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 30 mag 2023
Hello Michelle, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Soddisfacente

Jonathan

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 30 mag 2023
Hello Jonathan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terribile

NaTina

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
NEVER STAY HERE
Never stay here unless you like old, dirty, moldy and creepy hotels.
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 25 mag 2023
Hello NaTina, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Soddisfacente

Emma

The area was nice. The motel room was dirty and roach was in the bathroom. Too expensive
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 23 mag 2023
Hello Emma, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.