Hotel a Ruvune

“Great customer services. Consider adding flexible checkout hours for long distance travelers.”

“Offers airport pick up but has no capacity or organization to make it happen. The staff was nice and polite but undertrained. Meals were poorly prepared. Failed to clean bathroom On one occasion and did not replenish soap. They were nice but over promised and under delivered. ”

“Room was clean spacious and acceptable. Sparingly/minimally furnished. Just a little stool not even a chair on which to sit. This could be easily improved. Grace the host was very courteous and helpful though.”

“The hospitality of ALLI and OWIIS was terrific. Thanks for the referral.”

“Here are a few issues I had at the apartment 1. Noticed the door at the living room is always opened and a staff member can just barge in. It was like the living room is an extension of their office. I didn't appreciate it and tried enforcing privacy at some time and was told to just focus on my room. 2. I constantly had to remind the manager about internet disruption, electricity getting exhausted. If you are a business person, I would not recommend this apartment. 3. Janvier is a nice guy....

“We enjoyed our stay immensely. Richard Muhirwa was incredibly helpful and resourceful. We loved the breakfast and the cleanliness of the premises. The staff's hospitality was outstanding. Best regards, Claret”

“Nice, new hotel with a great restaurant and super friendly staff. There were some minor idiosyncrasies, had the run the shower for a few minutes before the water warmed up, dark curtains didn’t cover the width of the windows…but it was clean and comfortable. ”

“Luma & Lua! Unique is an under statement, service delivery was top-notch, the stay was worth every dollar i paid. I am definitely recommending to family and friends and this will be my go-to place whenever i'm in Kigali. Thanks :)”