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Reviews of Courtyard by Marriott Salisbury NC

3 out of 5
Courtyard by Marriott Salisbury NC
120 Marriott Cir, Salisbury, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 574 reviews" "
Rating 8 - Good. 147 out of 574 reviews" "
Rating 6 - Okay. 36 out of 574 reviews" "
Rating 4 - Poor. 17 out of 574 reviews" "
Rating 2 - Terrible. 15 out of 574 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

lisa

Travelled with family
Disliked: Amenities
Room refrigerator was not working. We didn’t realize it right away and our food went bad and beverages were not cold. Had to ask for towels even after housekeeping cleaned once in 4 days. Limited dining. Elevators smell.
Stayed 4 nights in Apr 2024
Response from GM on 15 May 2024
Thank you for posting a review regarding your recent stay with us - we apologize for any inconvenience that was caused to you. We are working hard to correct the issues you encountered

10/10 Excellent

Katy

Travelled with family
Liked: Staff & service, property conditions & facilities
Marriot knows how to make one comfortable. Nice place.
Stayed 1 night in Mar 2024
Response from Therese H on 22 Mar 2024
Thank you for the review regarding your most recent stay with us - we truly appreciate it

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Location was next to interstate, so traffic noise was an issue. We had a third floor room and could hear the footsteps of room above us.
Stayed 1 night in Mar 2024
Response from Therese H on 22 Mar 2024
Thank you for the review - we appreciate you bringing to our attention the issues that you encountered while at the hotel. The team is working hard on ways to correct those issues

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, great hospitality.
Stayed 3 nights in Feb 2024
Response from Therese H on 24 Feb 2024
Thank you for the review of your most recent stay with us at Courtyard Salisbury NC.We truly appreciate it

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Therese H on 16 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us at the Courtyard Salisbury NC.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Therese H on 16 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us at the Courtyard by Marriott, Salisbury NC.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Scarlett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything even Washing our clothes was easy and fun with the kids 😂 they know how to wash their clothes now celebration 🎉 that points for Mommy
Stayed 1 night in Dec 2023
Response from Therese H on 9 Jan 2024
Thank you for the review of your recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate your business

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael
The staff there were super friendly from the desk to those cleaning and the gentlemen serving coffee. Thank you
Stayed 3 nights in Dec 2023
Response from Therese H on 28 Dec 2023
Thank you for taking the time to post a review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NCWe truly appreciate your kind words

10/10 Excellent

ELIZABETH, Franklin

Stayed 1 night in Dec 2023
Response from Therese H on 16 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us at the Courtyard by Marriott, Salisbury NC.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here and I will always choose this hotel when coming to this area. The only thing I wish the rooms had were USB charging ports.
Stayed 1 night in Dec 2023
Response from Therese H on 28 Dec 2023
Thank you for the review of your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Quite pleasant staff over the top will be back.
Stayed 2 nights in Dec 2023
Response from FD on 28 Dec 2023
Thank you for the review of your recent stay with us at the Courtyard by Marriott, Salisbury NC. We appreciate it

10/10 Excellent

Stacey

Stayed 2 nights in Dec 2023
Response from FD on 28 Dec 2023
Thank you for the review of your most recent stay with us - we truly appreciate it

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-kept.
Stayed 1 night in Nov 2023
Response from FD on 28 Dec 2023
Thank you for the review - we appreciate it

2/10 Terrible

William

Stayed 1 night in Nov 2023
Response from FD on 28 Dec 2023
Thank you for the review - we apologize that your stay was not everything you expected

8/10 Good

Richard

Travelled with family
Most everything
Stayed 2 nights in Nov 2023
Response from FD on 28 Dec 2023
Thank you for the review

4/10 Poor

Brianna

Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Adrian

Stayed 1 night in Sep 2023
Response from FD on 14 Sep 2023
Thank you for the 10 out of 10 review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NCWe truly appreciate it

6/10 Okay

Latoya

Business traveller
Liked: Cleanliness, staff & service
The room stunk so bad, like a cat or cat spray!!
Stayed 3 nights in Aug 2023
Response from FD on 15 Aug 2023
Thank you for the review - we appreciate your input and will be addressing the issue that you mentioned with the housekeeping team

4/10 Poor

Shakira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel could improve their cleanliness and my rating would change. There was hair in the sink and the countertops were filthy. I brought this to their attention and the staff was helpful.
Stayed 2 nights in Aug 2023
Response from Therese H on 11 Aug 2023
Thank you for taking the time to post a review - we truly appreciate it and are working hard to correct the issues that you mentioned

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from FD on 7 Aug 2023
Thank you for the 10 out of 10 review regarding your most recent stay with us - we truly appreciate it

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice employee
Stayed 1 night in Jul 2023
Response from Therese H on 1 Aug 2023
Thank you for the 5 out of 5 review regarding your most recent stay with us at the Courtyard by Marriott Salisbury NC - we truly appreciate it

8/10 Good

Denise

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from FD on 1 Aug 2023
Thank you for the review - we appreciate it

10/10 Excellent

russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Therese H on 1 Aug 2023
Thank you for your 10 out of 10 review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we're glad you enjoyed your stay

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Convenient to lot of food options. Great staff!
Stayed 1 night in Jul 2023
Response from Therese H on 1 Aug 2023
Thank you for the review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we have shared your comments with the team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff but no complimentary breakfast 😕
Stayed 2 nights in Jul 2023
Response from FD on 20 Jul 2023
Thank you for the review - we truly appreciate - Courtyard is a brand that does not have complimentary coffee or breakfast as we have the Bistro that does cooked to order menu items and Starbucks coffee

10/10 Excellent

Jeffrey M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from FD on 20 Jul 2023
Thank you for the 10 out of 10 review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

James C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from FD on 27 Jun 2023
Thank you for your review of the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities, friendly staff
Stayed 2 nights in Jun 2023
Response from FD on 27 Jun 2023
Thank you for taking the time to post a review of your recent stay at the Courtyard by Marriott - we truly appreciate it

2/10 Terrible

Kevin

Stayed 2 nights in May 2023
Response from Therese H on 27 Jun 2023
Thank you for the review - we apologize that we did not meet your needs as a traveler, and hope you will give us an opportunity to rectify the issues that you encountered

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from FD on 27 Jun 2023
Thank you for the review of your recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from FD on 27 Jun 2023
Thank you for the review of your recent stay with us at The Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

ASHLEY

Stayed 2 nights in May 2023
Response from FD on 27 Jun 2023
Thank you for the review regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Breakfast
We arrived late following a long day & dinner. Our Church group needed sleep to continue our trip home to FL. We needed to beak the huge band of storms sweeping across the South. You had a fastastic breakfast sandwich with egg, bacon, argula with a lemon aioli on a soft role. Delicous & your breakfast staff was second to none!
Stayed 1 night in Mar 2023
Response from FD on 3 Apr 2023
Thank you for the review of your most recent stay with us - so glad to hear that you enjoyed the Bistro

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from FD on 20 Mar 2023
Thank you for the 5 out of 5 review for your recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Marsha

Stayed 1 night in Mar 2023

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from FD on 1 Mar 2023
Thank you for the review of your most recent stay with us at the Courtyard by Marriott, Salisbury - we truly appreciate it

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need hot fresh FREE coffee in the lobby.
Stayed 1 night in Feb 2023
Response from FD on 1 Mar 2023
Thank you for the review - we apologize that we did not meet your needs. Courtyard is one of the few Marriott brands that does not do complimentary coffee due to us having the Bistro with Starbucks on property

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FD on 16 Jan 2023
Thank you for the score of 8 out of 10 - we appreciate it

10/10 Excellent

Rosa

Liked: Staff & service, amenities, property conditions & facilities
Very convent to everything. When I am in Salisbury I will stay at Marriott.
Response from Therese H on 16 Jan 2023
Thank you for the 5 out of 5 score regarding your most recent stay with us at the Courtyard by Marriott, Salisbury NC - we truly appreciate it

10/10 Excellent

Trudi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Friendly staff. Lots of restaurants within walking distance. Quick easy access to the interstate.
Response from Therese H on 19 Dec 2022
Thank you for the review - we truly appreciate it

10/10 Excellent

Barry

Stayed 1 night in Nov 2022

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very helpful and friendly. The room was clean, comfortable, and quiet. The amenities of the hotel were excellent.
Stayed 3 nights in Sep 2022
Response from Therese H on 13 Sep 2022
On behalf of the entire hotel team, I want to thank you for sharing about your positive stay at the Courtyard by Marriott.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and room was clean.
Stayed 1 night in Sep 2022
Response from Therese H on 13 Sep 2022
Thank you for the reviewOn behalf of the entire hotel team, I want to thank you for sharing about your positive stay at the Courtyard by Marriott.

2/10 Terrible

Connie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bed sheets on the pull out was from the previous people's and had stains on them
Stayed 3 nights in Sep 2022
Response from M Perez on 6 Sep 2022
thank you for the review - we apologize for the issues that you mentioned and have addressed the issues with the housekeeping team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Everyone was great. So polite and helpful. Our room was very comfortable and the hotel was easy to get to and we appreciate everyone’s efforts.
Stayed 4 nights in Aug 2022
Response from Therese H on 6 Sep 2022
Thank you for the review of your recent stay at the Courtyard by Marriott Salisbury NC - we truly appreciate it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Staff were very friendly and the hotel was clean and good location. Surprised that there was no grab bar in the shower and would not have even noticed had it not been slippery shower floor.
Stayed 2 nights in Aug 2022
Response from Therese H on 31 Aug 2022
Thank you for the review - we appreciate the information and are addressing the issues that you mentioned

2/10 Terrible

Rahseeda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Therese H on 31 Aug 2022
Thank you for the review - we apologize that the hotel did not meet your needs

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
I was only there for one night, everything was perfect except for pool being closed! I had other family staying there as well and they were all pleased with the hotel!
Stayed 1 night in Aug 2022
Response from Therese H on 31 Aug 2022
Thank you for taking the time to post a review - we truly appreciate it