Hotel con casinò a San Andrés

“First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here...

“The front desk was very helpful. They was really nice, the room is big enough but there was dirty and nasty. We found some cockroaches in the room. We tell the housekeeper and the front desk guy, they don’t clean the room. Plus the shower was broken and the drain clogged. I don’t really comeback to this hotel.”