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Recensioni per Pearl on the Concho SureStay Collection by Best Western

2.5 out of 5
Pearl on the Concho SureStay Collection by Best Western
333 Rio Concho Dr, San Angelo, TX

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 414 su 990 recensioni" "
Valutazione di 8 - Buono. 312 su 990 recensioni" "
Valutazione di 6 - Soddisfacente. 120 su 990 recensioni" "
Valutazione di 4 - Scarso. 87 su 990 recensioni" "
Valutazione di 2 - Terribile. 57 su 990 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Gloria

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 30 apr 2024
Dear Gloria,Please accept my apology for any issue you experienced during your stay. We want everyone to have a great stay, and I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Katherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was efficient and friendly.
Soggiorno di 2 notti ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 29 apr 2024
Dear Katherine,Thank you for taking time rate and review our hotel. I appreciate your kind words about the staff and can't wait to share them with everyone.We hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Hector

Viaggio con famiglia e bambini piccoli
Employees staff are very professional and very helpful
Soggiorno di 2 notti ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 27 apr 2024
Dear Hector,Thank you for your rating and kind words. It means more than you know. Please come and stay with us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Samantha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I absolutely loved my stay here and will definitely make sure to continue coming here anytime I am in San Angelo. Beautiful area and have plenty of amenities within a short walking distance and is definitely great for families
Soggiorno di 2 notti ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 27 apr 2024
Dear Samantha,You have made my day! Thank you for your kind words - we are so glad you enjoyed your stay and look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Scarso

Elizabeth, Odessa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
For what i payed it wasn't all that great the pictures on the website are not updated as what it really was the rooms was not very satisfied with it
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerry Covarrubias - Assistant General Manager, il giorno 25 apr 2024
Dear Elizabeth,On behalf of everyone here at the hotel, please accept my apology for your disappointment regarding your stay. We strive to provide a good experience for all our guests, and clearly we fell short. We strive to achieve excellence in every aspect of the hotel. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

4/10 Scarso

Jeff

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is an old building, so I don’t know how much they can really do with it, but just kind of a dingy old property. The location on the river is pretty disappointing. If you go a 1/10 of a mile in either direction, it’s much prettier. The staff was real and friendly and helpful though.
Soggiorno di 2 notti ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 16 apr 2024
Dear Jeff,Thank you for your kind words about our staff. I am so sorry you were disappointed with other aspects of your stay, and I hope you will give us another opportunity to provide you with a better experience.Respectfully,Shelley JenkinsGeneral Manager

10/10 Eccellente

Destiny

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and comfy
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 16 apr 2024
Dear Destiny,Thank you so much for taking time to rate and review our hotel. We appreciate your feedback and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The staff was wonderful. The property is pretty old and could use some updating
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 15 apr 2024
Dear David,Thank you for taking time to rate and review our hotel. We are continually working to improve our offering, and I hope you will come back and see us again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Nancy

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Unique hotel. everyone friendly. wished they put us on the first floor as they had many rooms available. I would return.
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 12 apr 2024
Dear Nancy,Thank you for taking time to review our hotel. We appreciate it more than you know. I hope you will come back and stay with us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Edwin

Near historic downtown and pet friendly is always a plus. We have a service dog for my wife.
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 11 apr 2024
Dear Edwin,We are so glad you enjoyed your stay with us, and appreciate your taking time to share your experience. Please come back and stay with us again soon!With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Ashley

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
.
Soggiorno di 3 notti ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 9 apr 2024
Dear Ashley,Thank you for taking time to rate our hotel. We are glad you enjoyed your stay, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Caleb

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Complimentary hot breakfast bar was quite nice. I enjoyed the location and found the layout quite interesting!
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 8 apr 2024
Dear Caleb,Thank you for your rating and kind words! We are so glad you enjoyed your stay, and we hope to see you again soon!With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Scarso

Paul, Lucas

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This is a motel not a hotel. Staff was great. Hotel is old and shows it.
Soggiorno di 1 notte ad aprile 2024
Risposta di Shelley Jenkins - General Manager, il giorno 6 apr 2024
Dear Paul,I am so sorry you were disappointed with your stay. We strive to provide a great experience for our guests, and I am so sorry we fell short. Our hotel offers both interior and exterior facing rooms, but I do see that you were in an outer facing one. I regret this was an issue. I hope you will give us an opportunity to provide you with a better experience.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Amanda

Mi è piaciuto: Personale e servizio
Great
Soggiorno di 1 notte a marzo 2024
Risposta di Shelley Jenkins - General Manager, il giorno 1 apr 2024
Dear Amanda,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay, and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Amberly

Soggiorno di 1 notte a marzo 2024
Risposta di Shelley Jenkins - General Manager, il giorno 20 apr 2024
Dear Amberly,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay with us, and we look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good for families
Soggiorno di 2 notti a marzo 2024
Risposta di Shelley Jenkins - General Manager, il giorno 29 mar 2024
Dear Amanda,Thank you so much for taking time rate our hotel and share your experience. We are so glad you enjoyed your stay and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Lynda

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were amazing! My kids had a blast! My friend and I really enjoied the bar. It was an awesome place to spend the weekend!
Soggiorno di 2 notti a marzo 2024
Risposta di Shelley Jenkins - General Manager, il giorno 25 mar 2024
Dear Lynda,You have made my day! I am so glad you all had a good time, and we hope you will come back and see us again soon.With Warmest Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Shelley Jenkins - General Manager, il giorno 26 mar 2024
Dear Eric,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon!With Warm Regards,Shelley Jenkins

10/10 Eccellente

Deanna, Goldthwaite

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed at The Pearl on the Concho 3 times now. The staff is very friendly, the pool and play area is so neat. Our kids love to stay here! The rooms are clean and comfortable. The breakfast in the mornings plentiful. There is a Texas shape waffle marker and cereal, along with eggs, sausage, biscuits and gravy. The restaurant on property is really good and reasonably priced. There is a bar on property also. Downtown San Angelo is very close. It’s easy to get to the fair grounds from the hotel.
Soggiorno di 3 notti a febbraio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 17 feb 2024
Dear Deanna,You have made my day! We are so glad you enjoyed your stay, and we appreciate you choosing to stay with us again. Please come back and see us again soon.With Warmest Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Lindsay

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is our go to spot when we come to town for the Livestock show and rodeo. The pool for the kids is great. Restaurant has great food and the breakfast provided is really nice as well.
Soggiorno di 1 notte a febbraio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 16 feb 2024
Dear Lindsay,Thank yo so much for your rating and kind words. We appreciate you coming back to stay with us more than you know. We look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

2/10 Terribile

Kimberly

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was so nasty we actually checked out and moved to a different hotel. For almost $800 I was shocked at how unclean and just rundown the property was. The door wouldn’t lock properly. I would like to request a refund for the second night stay. We were checked out within hours of checkin in. As you can see, we booked a different hotel for Saturday night.
Soggiorno di 2 notti a febbraio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 13 feb 2024
Dear Kimberly,I am so sorry there were issues with your stay. Upon reading your review, I immediately checked our records, and we did not charge you for Saturday night. Although the card would have been authorized for both nights upon check-in, we only charged you for Friday night. You booked the day before arrival, and with San Angelo Stock Show going on, rates all over town were high due to very low availability. Under more normal circumstances, your rate would have been lower.We are preparing to embark on a substantial renovation here at the hotel. We know that there is room for improvement, and I hope you will consider giving us another opportunity in 2025.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terribile

Nancy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was one of the most expensive hotels in the area. I booked it assuming it would be a pleasant stay. We booked 4 months in advance, four nights for close to $700. When I tried to cancel the first night only, Expedia quoted me $200 more to remove the Friday night. We decided to use the 1st night and they gave us a room directly opposite the miniature golf. The golf balls hit our door all night long until 11 pm and the noise from the pool area kept us awake when we needed to sleep. This happened 3 of the 4 nights that we stayed. The breakfast Monday was not ready until 7:30. We had to leave to get to our event by 8 and had no coffee or breakfast. The hotel's policy that they service the room every 3 days is unheard of! This is not a cheap hotel. We had to ask for towels EVERY DAY! I would not recommend this hotel to my WORST enemy!
Risposta di Shelley Jenkins - General Manager, il giorno 12 feb 2024
Dear Nancy,On behalf of everyone here at the hotel, please accept my apology for your disappointment regarding your stay. We strive to provide a good experience for all our guests, and clearly we fell short. While we service the rooms every 3rd day, we provide a card for people to let us know what they need and try to be prompt supplying any requested items/service. I am not sure if you were aware of this service, but I regret your inconvenience. February is one of our busiest months of the year, and the atrium area gets a lot of use. I am sorry you were disturbed.I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

10/10 Eccellente

Diana K

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 10 feb 2024
Dear Diana,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

6/10 Soddisfacente

Heath

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
It worked out ok!
Soggiorno di 3 notti a febbraio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 7 feb 2024
Dear Heath,Thank you for taking time to rate our hotel. We appreciate your feedback and hope you will come back and give us a chance to provide you with a perfect stay!Respectfully,Shelley JenkinsGeneral Manager

6/10 Soddisfacente

Jane

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 29 gen 2024
Dear Jane,Thank you for taking time to rate our hotel. I am so sorry your stay was not up to standard. I hope you will give us another chance to provide you with a great stay.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terribile

Christina

Viaggio con la famiglia
I have always stayed here with no problems. It’s been a little over a year that me and my family stayed. It is rundown with roaches crawling every the very small roaches on the bed and table. Obviously the hotel knows the problem that is going on . This is a health hazard and this place needs to exterminated or closed down for good.
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 22 gen 2024
Dear Christina,Please accept my apology for the issues you experienced during your stay. We have professional pest control services, and take any pest issues very seriously. I hope you will give us another opportunity.Respectfully,Shelley JenkinsGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 17 gen 2024
Thank you so much for taking time to rate our hotel. We appreciate it more than you know and hope to see you again in the future.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Soggiorno di 3 notti a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 13 gen 2024
Dear Mr. Wise,I appreciate you taking time to speak with me earlier today. I truly regret the issues you experienced during your stay. I understand the restaurant not being open was a real disappointment, and I sincerely apologize for the inconvenience. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Bryndan

Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 13 gen 2024
Dear Bryndan,Thank you for taking time to rate our hotel. We appreciate your feedback and look forward to the opportunity to serve you again.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

erica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 8 gen 2024
Dear Erica,Thank you for rating our hotel. We are so glad you enjoyed your stay, and we look forward to seeing you again.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Delia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only problem was the height of the toilet. It was just too low -I’ve had back and hip surgery and it was difficult to sit do low and getting was difficult. .
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 8 gen 2024
Dear Delia,Thank you for taking time to share your experience. I am so sorry the height of the toilet created a challenge. I appreciate your bringing the matter to our attention. I hope you will come back and stay with us again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Rex

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 8 gen 2024
Dear Rex,Thank you for taking time to rate our hotel. We appreciate your feeback and hope to see you again in the future.Respectfully,Shelley JenkinsGeneral Manager

10/10 Eccellente

Ashly

Viaggio con la famiglia
Awesome place! Will be back!
Soggiorno di 1 notte a gennaio 2024
Risposta di Shelley Jenkins - General Manager, il giorno 5 gen 2024
Dear Ashly,Thank you for your kind words. We are so glad you enjoyed your time with us, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Kathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I stayed the night and it was a very pleasurable stay. Very comfortable bed and even though it was New Year’s Eve it was relatively quiet and I was able to get a good nights sleep.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 5 gen 2024
Dear Katy,We are so glad you enjoyed your stay. Please come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Vero

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 5 gen 2024
Thank you for taking time to rate our hotel. We appreciate it so much and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Scarso

Sean

Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 2 gen 2024
Dear Sean,Please accept my apology for any issues you experienced during your stay. We strive to provide a great experience, and I hope you will give us another opportunity to provide you with a better stay.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Vernon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice. Staff was very friendly and helpful.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 3 feb 2024
Dear Vernon,Thank you so much for your kind words. We appreciate it more than you know, and we hope to see you again!With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Blake

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 26 dic 2023
Dear Blake,Thank you for rating our hotel. We are so glad you enjoyed your stay and hope you will come back again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Jerri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 26 dic 2023
Dear Jerri,Thank you for taking time to rate our hotel. We appreciate your business and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

James

Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 23 dic 2023
Dear James,Thank you so much for taking time to rate our hotel. We appreciate your business and your feedback. Please come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Luis

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Convenient.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 22 dic 2023
Dear Luis,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope you will come back soon.Happy Holidays,Shelley JenkinsGeneral Manager

10/10 Eccellente

michael, New braunfels

Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 22 dic 2023
Dear Michael,We appreciate your rating more than you know. Thank you so much for staying with us, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 19 dic 2023
Dear Keith,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay and look forward to seeing you again.Happy Holidays!Shelley JenkinsGeneral Manager

2/10 Terribile

emma

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Don’t go! The place is run down. Most rooms are exterior doors…more like a cheap hotel. The bathroom had peeling paint in the shower and a nasty red mat in the tub. The bathroom fixtures were not secure and the shower head was about 5 feet up. I had to mean back to wash my hair. The walls were paper thin and we could hear our neighbors conversation and tv at 5 AM. We thought about swimming before we arrived, but you would have to walk outside to get to the indoor pool and to get back. It was a huge disappointment!
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 16 dic 2023
Dear Emma,Please accept my apology that you were disappointed with the in your stay, we strive to provide a great experience for our guests and clearly we missed the mark. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Basilio

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 15 dic 2023
Thank you for taking time to rate our hotel. We appreciate you staying with us and hope you will come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Gerald

Mi è piaciuto: Pulizia e personale e servizio
Good place to stay but not great!
Hotels overall is ok. The location to downtown and the river walk is good and convenient! It is walking distance to many places to eat and the Shannon Hospital. Hotels overall is dated and could use some renovation. Reasonable priced per night stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 14 dic 2023
Dear Gerald,Thank you for taking time to share your experience. I am glad you enjoyed our location and access to Historic Downtown and Shannon Hospital. We are continually working to improve our offering, and I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

10/10 Eccellente

Evette

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 13 dic 2023
Dear Evette,Thank you so much for taking time to rate our hotel. We appreciate your feedback so much and look forward to seeing you again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Buono

Lonnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet
Soggiorno di 2 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 5 dic 2023
Dear Lonnie,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

2/10 Terribile

Lee

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Old dirty carpet. Shower head at best is chest level and I am not tall. Mismatched towels that are navy gray or white and threadbare. Location was convenient but our room was like it has never been updated since 1960. A motel 6 would have been an upgrade by far!!
Soggiorno di 2 notti a dicembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 5 dic 2023
Dear Lee,Please accept my apologies for your disappointment during your stay. We strive to give our guests a positive experience and clearly we fell short. I hope you will give us another opportunity.Respectfully,Shelley JenkinsGeneral Manager

8/10 Buono

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gut gelegen zum sehr schönen Zentrum.
Soggiorno di 2 notti a novembre 2023
Risposta di Shelley Jenkins - General Manager, il giorno 5 dic 2023
Dear Thomas,Thank you for your rating and review. We are so glad you enjoyed your stay! Please come back and see us again.With Warm Regards,Shelley JenkinsGeneral Manager