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Recensioni per Hotel La Villa de los Dioses

3 out of 5
Hotel La Villa de los Dioses
Lake Atitlan Agua Escondida, San Antonio Palopo, Solola

Recensioni

6,2
Valutazione di 10 - Eccellente. 5 su 20 recensioni" "
Valutazione di 8 - Buono. 5 su 20 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 20 recensioni" "
Valutazione di 4 - Scarso. 3 su 20 recensioni" "
Valutazione di 2 - Terribile. 5 su 20 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

7,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

Rosa

Non mi è piaciuto: Pulizia
No se puede llegar en carro solo en lancha y no se pudo conocer 0 comentarios del hotel
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Angel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I appreciate the view of the hotel and the idea of the hotel is very appealing. An isolated hotel that can only be the reached by boat sounds appealing but can be quite lonely actually. There are no nearby shops, restaurants (other than the hotel one), or areas to explore. The highlight of this hotel are the personnel that greeted us and helped us enjoy our stay overall. If you’re not planning on leaving your hotel room then this is a good place for you.
Soggiorno di 2 notti a febbraio 2024
Risposta di Gloria, il giorno 30 mar 2024
Thank you for your feedback. We are working in adding more amenities. Check the pictures on Expedia in a couple of months to see the changes. Was a real pleasure to served you.

10/10 Eccellente

dixi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Every one was very friendly and polite
Soggiorno di 2 notti a gennaio 2024
Risposta di Karla , il giorno 21 gen 2024
Fue un gusto servirle, los esoeramos pronto!

10/10 Eccellente

Elizabeth, ashton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very friendly easy n kind
Soggiorno di 1 notte a dicembre 2023
Risposta di Emerson, il giorno 1 gen 2024
Elizabeth, thank you for your comments. It was a pleasureto served you.

8/10 Buono

Juan Manuel

Viaggio di coppia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Emerson, il giorno 23 dic 2023
Juan Manuel, we really appreciate your comments. It was a pleasure to served you.

10/10 Eccellente

Tyler

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is even better in person than the pictures is one of the most beautiful hotels I stayed at. It very peaceful and quiet if your looking for Something like this I would recommend.The lake is right in front of you. Hotel service is great everyone is very sweet and efficient. Food was really good as well. The hotel is for sale, I really hope They still use it as a hotel if someone buys because I am ready to go back there. The only thing is that you can’t park your car in the hotel You have to take a boat that is a easy fun commute. 25 max
Soggiorno di 1 notte a dicembre 2023
Risposta di Gloria, il giorno 15 dic 2023
We really appreciate your comments. Was a pleasure to serve you.

8/10 Buono

sebastian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es un hotel especial para descansar y disfrutar del agua del lago, con los cuartos sencillos pero bonitos, con una hermosa vista al lago. Solo se puede acceder por lancha desde Pana u otro pueblo lo que requiere la ayuda del personal del hotel que es muy amable con las indicaciones para encontrar el medio económico para llegar. El hotel tiene muchas escaleras por lo que no es indicado para personas con dificultades para trasladarse.
Soggiorno di 1 notte a novembre 2023
Risposta di Emerson, il giorno 30 nov 2023
Le agradecemos mucho su comentario, fue un placer atenderlos.

10/10 Eccellente

Shane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A stay we will always remember! ❤️
We can not express how wonderful out stat was! The service & care we received was the most positive of all. The restaurant view was amazing & the food fantastic! Not a lot of walking area available & you can only get to it by a (short) boat ride. But, the peace & serenity is awesome! They went the extra mile to help us figure out a transportation problem we had, when we had already paid & had left the property. They vould have easily had just said, "not really our problem".
Soggiorno di 2 notti a luglio 2023
Risposta di Gloria, il giorno 14 ago 2023
Mr. Shane, we really appreciate your review. It was a pleasure and an honor to served you.

10/10 Eccellente

Freddy

Soggiorno di 2 notti a luglio 2023
Risposta di Emerson, il giorno 17 ago 2023
Mr. Freddy, thank you for your review. Was a pleasure to served you.

2/10 Terribile

Alba

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2022

8/10 Buono

Syed

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff is very good but the property is not meant for US citizens.
Soggiorno di 3 notti a dicembre 2021

6/10 Soddisfacente

Rodríguez

Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a giugno 2021

2/10 Terribile

melissa S.

Hotel stay
The hotel was very quiet and beautiful, but not what we expected. The toilet wasn't working properly, the showers had no hot water, and the restaurant took over 2 hrs to get us our food, even though we were the only ones there. The manager was very pleasant and we were grateful for that. But overall, we would not stay there again.
Soggiorno di 1 notte ad aprile 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
MUY MALA
EL ACCESO AL HOTEL ES POR LANCHA, DEBIAMOS DEJAR ESTACIONADO EL HOTEL EN EL PUEBLO SAN ANTONIO PERO DEBIDO A LAS FESTIVIDADES DE SAMANA SANTA NO IBAMOS A PODER SALIR DEL HOTEL AL DÍA SIGUIENTE PARA TOMAR EL AVIO DE REGRESO A NUESTRO PAIS, Y EL SR. GERENTE DEL HOTEL"MARIO" NO NOS AYUDO EN LO ABSOLUTO, POR LO QUE PERDIMOS EL DINERO DE LA RESERVACION Y ADEMAS TUVIMOS QUE REGRESAR A GUATEMALA CITY PARA BUSCAR OTRO HOTEL. PESIMA ATENCION DE PARTE DEL HOTEL VILLA DE LOS DIOSES.
Soggiorno di 1 notte a marzo 2018

4/10 Scarso

Renato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel seems it's several years without maintenance, cleaning is also an issue. The hotel location in the map is not exact, it actually needs to ride a boat from San Antonio Palopo to the hotel; which does not have a 24hrs boat service so you might be unassisted in case of emergency. Breakfast, which is included in the price, is limited and basic. The price charged it's way too much considering the hotel quality and facilities.
Soggiorno di 2 notti a ottobre 2017
Risposta di Duena, il giorno 30 ott 2017
Mr. Renato, the explanation that I'm going to give you it might sound as an excuse but is a fact that we as owners have do deal with it and do the best we can to keep the hotel in good conditions The hotel went true a complete maintenance 5 month ago, but with all the rain it looks like it's been longer that we have painted it. The location is beautiful but it need very high maintenance witch are trying to do. In relation of the transportation everything is set up for an emergency, we have boats that are on call 24/7. I also want to thank you for your comment on the breakfast, we offer a free continental breakfast instead we are giving a typical one but the guest can choose. Also I'll contact the manage in relation of the cleaning. Please receive my apologies for the inconvenience. .

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Really hard to arrive if you drive because it's far
Risposta di Gloria, il giorno 17 apr 2017
Thank you for comment, The location of the hotel was chosen for the tranquility and for the guest that want to get away from the city.

2/10 Terribile

Joan, Antigua Guatemala

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Straight out of the 1950's.
Although my teenage grandkids had a marvelous time swimming in front of the hotel and kayaking, the hotel was extremely run down, the service questionable and the food lousy. Not much else to say. Nice flowers.

2/10 Terribile

Andrew, Miami

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The review I wish I'd read before booking...
1)There is no road access to this hotel, the only way on or off the property is by boat. 2) This would be fine if there were affordable transportation options available. 3) However, it costs ~$13 USD each way to get to San Antonio, or upwards of ~$50 USD EACH WAY to get to San Pedro or Panajachel. There is a convoluted boat/pickup truck/boat way to get to San Pedro for cheap, but you will be left with very little time in town if you want to get back to the docks by sundown. There is NO public transport to Panajachel. So either get ready to spend liberally, or rethink how charming it will be to be so isolated. 4) Furthermore, the hotel is not really that nice. The shower is kind of dirty, the walls are kind of discolored, the curtains don't cover the windows by even 50%, the bedding is kind of dingy, etc. 5) Also, there was a ~1 hr water outage when we first arrived, and none of the lights worked. I had the sense no one had been in our room for a while before we entered it. 6) The wifi only worked ~60% of the time. 7) We were charged for our breakfasts even though the hotels.com listing said there would be free breakfast. WE BOOKED this property at the very last minute, just before New Years. If this is the only option you have, I guess it is better than nothing. But even so, I would personally take my chances getting a last minute bed in a hostel in Panajachel than return to the Villa de los Dioses.
Risposta di Duena, il giorno 26 mar 2016
Hello Andrew, thank you for your feed back, I would definitely take care of your comments specially I'll check why you were charge for breakfast, the only time we charge is when you place an order other than a continental breakfast. I agree with you on the transportation cost, this is why we cover the cost when you check in and check out. For future reference, when you are in San Antonio there is public transportation to Panajachel and is not to expensive. The hotel is secluded because was design for the quest that want to relax and mingle with nature. Thank you again, definitely I'll make some changes.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Secluded gem!
You have to take a private boat to reach the hotel, which might not appeal to some, but was the highlight of the trip for our family. Our "room" was actually 2 bedrooms and a private bath. We had a private patio off the master bedroom (the room that only had 1 bed). It was wonderful to sit on the quiet patio and enjoy the lake views in the evening and in the early morning. The hotel has a kitchen and can serve up whatever you're in the mood for. They handled our need for gluten free food (celiac disease) without any issue. The staff was very attentive. They helped arrange transporation to the other lake towns that we wanted to visit. We spent two nights -- it was a great get away.
Risposta di Gloria, il giorno 5 gen 2016
Thank you for your comments, we are very please that your family enjoyed you stay. Was a privilege to serve you.

8/10 Buono

Bill & Leslie, Scottsdale, AZ

Mi è piaciuto: Personale e servizio
On lake Atitlan's northeastern edge
Arrived by shuttle from the Guatemala City Airport. Last half mile was by boat as the hotel is not accessible by road. Met by very caring and polite staff. Enjoyed 7 nights.