Terrazza/patio

Recensioni per Old Town Western Inn & Suites

2.5 out of 5
Old Town Western Inn & Suites
3889 Arista St, San Diego, CA

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 243 su 1004 recensioni" "
Valutazione di 8 - Buono. 287 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 225 su 1004 recensioni" "
Valutazione di 4 - Scarso. 127 su 1004 recensioni" "
Valutazione di 2 - Terribile. 122 su 1004 recensioni" "

7,0/10

Pulizia

7,8/10

Personale e servizio

6,2/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2018
Risposta di Sanjay, il giorno 5 ott 2018
Thank you for staying with us and hope to see you again.

6/10 Soddisfacente

Filippo

Old Town Western Inn San Diego
Posizione comoda per Old Town, raggiungibile a piedi. Colazione e accoglienza spartane.
Soggiorno di 1 notte a giugno 2018
Risposta di sanjay, il giorno 4 giu 2018
Dear Guest Thank you for staying with us.

10/10 Eccellente

Rene

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great place to stay. Not brand new. Was sufficient for a two day stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 25 apr 2024
Hi Rene,We're thrilled to hear that you had a great stay with us and that our hotel was sufficient for your two-day visit. Your satisfaction is important to us, and we're glad that you found our accommodations to meet your needs during your stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Eccellente

Sylvia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking is $15!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 23 apr 2024
Hi Sylvia,Thank you for sharing your feedback about the parking fee. Parking fees are sometimes necessary to cover the costs of maintaining and securing our parking facilities. However, we appreciate your feedback and will take it into consideration as we review our policies. We value your patronage and hope to have the opportunity to welcome you back for a pleasant stay in the future.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
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Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 19 apr 2024
Hi David,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Araceli

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean room friendly staff very convenient for walking around Old Town San Diego at night, will stay again soon.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Araceli,We are pleased to hear that you enjoyed our clean rooms and friendly staff during your stay in Old Town San Diego. We look forward to welcoming you back soon for another enjoyable visit.

10/10 Eccellente

david

Viaggio con la famiglia
The staff was friendly
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 29 mar 2024
Hi David,Thank you for your feedback! We're pleased to hear that you found our staff friendly during your stay. Providing excellent customer service is a priority for us, and we're glad that our team members made a positive impression on you. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future.

8/10 Buono

Abby, Tillamook

Mi è piaciuto: Pulizia e personale e servizio
Property needs a little work. Quiet and close to shopping and dining.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 28 mar 2024
Hi Abby,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be conveniently located near shopping and dining options, and that you enjoyed a quiet stay. We take your comments about the property needing some work seriously, and we appreciate your input. Our goal is to continuously improve and enhance our facilities to provide the best possible experience for our guests. We will review your feedback with our maintenance team to address any areas that may need attention. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Eccellente

Felipe, Venice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service and great price
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 27 mar 2024
Hi Felipe,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you received great service and found our prices to be great during your visit. Ensuring that our guests receive excellent service at a reasonable price is our top priority, and we're thrilled that we met your expectations in these areas. Your satisfaction is our ultimate goal, and we truly appreciate your kind words. We can't wait to welcome you back for another fantastic stay in the future!

8/10 Buono

Miguel Francisco

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy tranquilo y fácil de acceder, excelente servicio
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 27 mar 2024
Hi Miguel,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you found our property very quiet and easy to access, and that you received excellent service during your stay. Ensuring a peaceful and convenient experience for our guests is our top priority, and we're delighted that we met your expectations in these areas. Providing excellent service is at the core of what we do, and we're glad that our team was able to make your stay memorable. We can't wait to welcome you back for another fantastic stay in the future!

6/10 Soddisfacente

Ron

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Looked good on line, but not maintained well. Needed some TLC
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 27 mar 2024
Hi Ron,Thank you for sharing your feedback with us regarding your recent stay. Your feedback is invaluable to us as we strive to continuously improve our services and facilities. We will address the areas in need of attention and take the necessary steps to ensure that our property receives the TLC it deserves. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

8/10 Buono

Jarrett

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Went on a last minute trip for my son’s birthday to San Diego for SeaWorld. Also, wanted to stay close by old town San Diego. This place is about a 5-10 minute walk from old town if you want to walk and avoid the parking there. Also, only about a 10 minute drive to SeaWorld. The location is perfect if you’re planning on visiting the sites San Diego has to offer. They offer breakfast as well: waffles, cereal, muffins, etc. It wasn’t the nicest places I’ve stayed in, plus there is a parking fee, however, the staff were really nice. I told them why we were there and what was going on in my life and they waved the parking fee for me. Also, ask for extra pillows, blankets, coffee, you get it quick. The room has a microwave (came in handy), mini fridge, TV, ac/heater, etc. I’d stay there again given the price and location. They are under renovation, so looking forward to see if they improve several things inside the rooms and the outside hallways. Kind of like a little better Motel 6.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Jarrett,Thank you for sharing your detailed feedback with us. We are pleased to hear that you found our location convenient for your visit to SeaWorld and Old Town San Diego. It's great to know that you enjoyed our complimentary breakfast and that our staff provided friendly service during your stay. We appreciate your understanding during our renovation and hope to welcome you back in the future to experience our improvements firsthand.

8/10 Buono

Elizabeth

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Elizabeth, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Buono

Sydney

Mi è piaciuto: Personale e servizio
It's quite old and needs some updates.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Sydney, We appreciate your feedback and will share it with our team for consideration. Our goal is to continually improve our services for all guests. Thank you for bringing this to our attention.

10/10 Eccellente

Wiltisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice location. Close to Old Town. The property was under maintenance but we heard no noise. The property was quiet and despite the maintenance it was clean. All the staff was friendly.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 14 mar 2024
Hi Wiltisha,Thank you for sharing your positive feedback! We're pleased to hear that you enjoyed our convenient location near Old Town and that you found the property to be clean and quiet despite the ongoing maintenance. Ensuring a comfortable and pleasant environment for our guests is our top priority, and we're glad that we met your expectations in this regard. We appreciate your understanding regarding the maintenance work and are pleased to hear that it did not disrupt your stay. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

4/10 Scarso

Claudia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Windows had mold. I couldnt rest on the bed.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 11 mar 2024
Hi Claudia,Thank you for your feedback regarding your recent stay at our hotel. We take cleanliness and guest comfort very seriously, and it's concerning to hear about the presence of mold in your room. Rest assured, we will address this issue immediately with our housekeeping team to ensure that proper measures are taken to remediate the mold and prevent it from reoccurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Nicole

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Staff were very friendly and helpful. Beds were comfortable, and it was very quiet at night. No issues, would stay again!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 11 mar 2024
Hi Nicole,Thank you for sharing your feedback with us! We're thrilled to hear about your positive experience during your recent stay at our hotel. It's wonderful to know that you found our staff to be very friendly and helpful. Providing exceptional customer service is a top priority for us, and we're delighted that our team members made a positive impression on you. We're also glad to hear that you found the beds comfortable and that you enjoyed a peaceful night's sleep in our quiet surroundings. Ensuring our guests' comfort and relaxation is important to us, and we're pleased that we could provide you with a comfortable and restful stay. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

6/10 Soddisfacente

Francisco

They shouldn’t claim to be offering breakfast. That is not breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Francisco,We appreciate your feedback regarding the breakfast offerings and will certainly take it into consideration for future improvements to our services. Thank you for bringing this to our attention.

10/10 Eccellente

Reginald

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly people and peaceful night. Great restaurants and gas
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 5 mar 2024
Hi Reginald,We're delighted to hear that you had a friendly and peaceful experience during your stay with us! Providing a welcoming atmosphere and ensuring our guests have a peaceful night is always our goal. It's fantastic that you found our staff to be friendly and that you enjoyed the tranquility of your stay. We're also glad to hear that you found great restaurants and convenient access to gas nearby. Thank you for choosing our hotel, and we look forward to welcoming you back for another peaceful stay in the future!

2/10 Terribile

Nitesh

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didnot like this place at all it was a terrible experience overall.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 7 mar 2024
Hi Nitesh,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

Karl

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 21 mar 2024
Hi Karl,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Soddisfacente

Walter

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Nice owners and staff. Not a bad place to stay and very close to Old Town. The area is a little sketchy and not well lit. Towels were comparable to cardboard. However, it was inexpensive compared to other places in the vicinity. A few weird characters hanging around that seemed to be just released on parole that were very creepy. Good place for adults. I would not bring my children here.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 19 feb 2024
Hi Walter,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our owners and staff to be nice and that you appreciated the proximity to Old Town. Providing friendly and welcoming service is important to us, and we're pleased that we succeeded in making you feel comfortable during your stay. We understand your concerns about the area not being well-lit and the presence of some individuals that made you feel uneasy. Your safety and security are paramount to us, and we will look into ways to address these concerns to ensure a more comfortable environment for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terribile

cynthia

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Needs many repairs and maintenance.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 19 feb 2024
Hi Cynthia,Thank you for your feedback regarding your recent stay at our hotel. Maintaining our property to the highest standards is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We take your feedback seriously, and we will address the issues you mentioned with our maintenance team immediately to ensure they are resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Eccellente

Octavio

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 5 feb 2024
Hi Octavio,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

John D De La

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
The noise from the air-conditioning was too loud
Soggiorno di 7 notti a gennaio 2024
Risposta di Guest Relation Management, il giorno 1 feb 2024
Hi John,Thank you for your feedback regarding your recent stay at our hotel. Our maintenance team will be promptly notified of this concern to investigate and address the noise level to ensure a more peaceful and comfortable environment for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Scarso

Anna Marie, Ft. Worth

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was cold and damp. The outside walkway which was carpeted was very wet and slushy.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relation Management, il giorno 30 gen 2024
Hi Anna Marie,We take your feedback seriously, and I assure you that we will address these issues promptly. We will investigate the heating and ventilation in the room to ensure it is functioning properly and address any dampness. Additionally, we will take measures to improve the condition of the outside walkways to prevent them from becoming wet and slushy. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Carlena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Easy check in, kind staff, easy walking distance to trolley and restaurants. We have stayed here before and will continue to stay here. Rooms are immaculate.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relation Management, il giorno 23 gen 2024
Hi Carlena,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had an easy check-in, encountered kind staff, and found our hotel conveniently located near the trolley and restaurants. We're especially pleased to hear that you found our rooms immaculate. Maintaining a clean and comfortable environment is a top priority for us, and it's rewarding to know that our efforts are appreciated. We look forward to welcoming you back on your next visit, and thank you for choosing to stay with us again!

8/10 Buono

Douglas S

Mi è piaciuto: Pulizia, personale e servizio, servizi
Short distance from the airport.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 16 gen 2024
Hi Douglas,Thank you for highlighting the convenient location of our hotel, especially its short distance from the airport. We understand the importance of easy accessibility for our guests, and we're delighted to hear that this aspect contributed to your positive experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 16 gen 2024
Hello Guest,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Soddisfacente

John

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 11 gen 2024
Hi John,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Scarso

Matt

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Matt, We're sorry to hear that your recent stay with us fell short of your expectations. We value your feedback and would appreciate it if you could kindly reach out to us so that we can address any specific issues you may have encountered during your visit. We are always striving to improve guest experiences and would appreciate the opportunity to rectify any concerns.

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice small hotel right beside interstate 5. Close to downtown and 4 min from Sea World
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Matthew,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We're delighted to hear that you found our location convenient for exploring downtown and visiting Sea World. We strive to provide a comfortable stay for all our guests and are glad you enjoyed your time with us. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future.

8/10 Buono

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The closest to the town
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hi Susan,Thank you for sharing your positive feedback about our hotel's location. We're delighted to hear that the location met your expectations. Providing a convenient and accessible location is one of our priorities, and we're pleased to know it contributed to a positive experience for you. We appreciate your feedback and look forward to welcoming you back.

4/10 Scarso

Eva Maria

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy feo el hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 29 dic 2023
Hi Eva,Your opinion is valuable to us, and we want to assure you that we take all guest feedback seriously. We are continuously working to enhance our facilities and services, and your insights are crucial in this process. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

SONIA

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 20 dic 2023
Hi Sonia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Colin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great spot to stay with friendly staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 19 dic 2023
Hi Colin,Thank you for taking the time to share your positive feedback about your recent stay with us! We're delighted to hear that you found our hotel to be a great spot to stay and that our staff was friendly. Your satisfaction is our top priority, and we're grateful for your kind words. We value your patronage and look forward to the pleasure of serving you again in the future.

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 20 dic 2023
Hi Ron,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

4/10 Scarso

Marlene

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Marlene,We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so we can address your concerns and ensure a better experience next time.

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is a hidden gem. Great location, a couple of blocks to cafes and restaurants in Old Town and about 4 blocks to metro/train stop. Easy safe street parking. The hotel exterior needs updating but the rooms are newly renovated and very clean. I like the hard flooring instead of carpet. Check in was a breeze and breakfast was good. Will stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 13 dic 2023
Hi John,We're thrilled to hear that you enjoyed our great location, the convenience to cafes and restaurants in Old Town, and the proximity to the metro/train stop. It's great to know that you found the street parking easy and safe. We appreciate your understanding regarding the exterior of the hotel and are glad that the newly renovated rooms and cleanliness met your expectations. The fact that you enjoyed the hard flooring and had a smooth check-in experience is wonderful to hear. We're also pleased that you found the breakfast to be good. Your intention to stay with us again is the highest compliment, and we look forward to welcoming you back.

8/10 Buono

irvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 12 dic 2023
Hi Irvin,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terribile

Ryan

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very run down and poorly maintained property. Room is ok, hallways are a nightmare.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 12 dic 2023
Hi Ryan,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and I will make sure to share your comments with our management team. We take such concerns seriously, and we will work towards addressing and improving the issues you've highlighted. We hope to have the opportunity to welcome you back for a more positive experience in the future.

2/10 Terribile

michael g.

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I thought having to pay to park inside the establishment was kind of outrageous
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 12 dic 2023
Hi Michael,I understand your concern about the parking fee, and I appreciate you sharing your feedback. Parking fees can vary among establishments, and they are often determined by factors such as location, operational costs, and amenities offered. Your feedback is important to us, and I will ensure that your comments are shared with our management team. They may consider your input in evaluating the parking policy to ensure it aligns with the expectations and preferences of our guests. We value your patronage and hope to have the opportunity to welcome you back for another stay in the future.

10/10 Eccellente

Judith

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Relation Management, il giorno 5 dic 2023
Hi Judith,Thank you for taking the time to rate your positive experience. We're thrilled that you enjoyed your stay, and we hope to have the pleasure of hosting you again in the future!

8/10 Buono

Nora

Mi è piaciuto: Pulizia e personale e servizio
Very clean place, you can walk to old town San Diego restaurants, museum, shops, bars and located conveniently right off the fwy but still quiet place.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 5 dic 2023
Hi Nora,It was a pleasure having you as our guest, and we're delighted to hear that you had a fantastic stay. Your positive feedback motivates us to continue providing the best possible experience for our guests. Please visit us again soon!

6/10 Soddisfacente

Karla

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Rooms were not to clean
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Relation Management , il giorno 5 dic 2023
Hi Karla,Thank you for bringing this to our attention. Please note that we place a high standard when it comes to cleanliness, and this will surely be reviewed thoroughly by management to ensure this is an isolated case. We hope that you can give us another chance to host you and provide you with the service and accommodation that we are known for.

10/10 Eccellente

Raquel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Que fuera adentro el breakfast room
Soggiorno di 3 notti a novembre 2023
Risposta di Guest Relation Management, il giorno 30 nov 2023
Hi Raquel,Thank you for choosing to stay with us and for taking the time to share your feedback! We're thrilled to hear that you had the chance to experience our breakfast room. Providing a satisfying and convenient dining option for our guests is a priority, and we're delighted that you enjoyed it. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Eccellente

Cristi

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
great for the price.
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relation Management, il giorno 30 nov 2023
Hi Cristi,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear that you found our accommodations to be great for the price. Providing excellent value is one of our top priorities, and we're thrilled that you had a positive experience. We appreciate your valuable input and look forward to welcoming you back for another enjoyable stay.

10/10 Eccellente

Jane

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable beds, large room, and excellent location. The insulation between rooms could be better though.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Jane,Thank you for sharing your feedback with us. We're glad to hear that you found our beds comfortable, enjoyed our spacious rooms, and liked our convenient location. We appreciate your suggestion regarding the insulation and will take it into consideration for future improvements. We value your patronage and hope to welcome you back for another pleasant stay in the future.

10/10 Eccellente

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay for our sons USMC graduation
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Ashley,Thank you for choosing our hotel for such a special occasion! We're thrilled to hear that you had an amazing stay during your son's USMC graduation. We strive to provide exceptional service and create memorable experiences for our guests. Your feedback is truly appreciated and we hope to welcome you back for future visits.

10/10 Eccellente

Maribel

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Maribel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience during your visit. If you have any further feedback or would like to share more details about your stay, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.