Dear Claudio, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Nathaniel, Thank you for your review. We are sorry for your disappointment with the noise and for not having a relaxed and comfortable holiday with us. We will note your feedback, as we always want to know how to improve our guest experience. Our front desk team can help you improve your time, as we understand that a comfortable and good night's rest is essential in a hotel experience. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Allen, We're thrilled you had a pleasant stay at Extended Stay America! Your recommendation means a lot to us. We're committed to providing all our guests with excellent service and comfortable accommodations. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jackie, Thank you for the review. We sincerely apologize for your unpleasant stay and for not meeting your expectations due to the unpleasant odor, damaged furniture, and stains. We appreciate your patience and understanding. Your comments will be shared with the housekeeping and maintenance teams to ensure future enhancement. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Sarah, Thank you for your feedback. We apologize for the inconvenience caused in your room and also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we were sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. We do hope you will stay with us again.Sincerely, Hotel Management

Dear Miguel, Thank you for choosing Extended Stay America. We are pleased to know how much you liked our parking facility as well as our dedicated staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Melissa, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Tetsuya, Thank you for taking the time to share your experience with us. We are pleased to know how much you liked your guest room. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management

Dear Mary Lou, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Cindy, We sincerely apologize for the inconvenience you faced during your stay. Your experience falls short of our standards, and we're sorry for the delay in providing blankets and the cleanliness issue. Please know that this is not reflective of our usual service. Your feedback is crucial, and we'll address these issues promptly. We understand your disappointment, and we hope you give us another chance in the future to demonstrate our commitment to providing a more comfortable stay.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to share your feedback. We sincerely apologize for any cleanliness issues and the outdated kitchen facilities you encountered during your stay. Providing a comfortable and welcoming environment is our top priority, and we regret that we fell short of your expectations. Your comments regarding the staff's friendliness will be addressed internally to ensure a more positive guest experience. We value your input, and please be assured that we are taking steps to address these concerns. We hope for the opportunity to welcome you back and demonstrate the improvements we have made.Sincerely,Hotel Management

Dear Beverley, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Hotels.com played a crucial role in ensuring a smooth and enjoyable stay for you, especially after your delayed flight. Our team appreciates your positive sentiments, and we look forward to welcoming you back for more stress-free and relaxing moments on your future travels.Sincerely,Hotel Management

Dear Michele, We truly appreciate you sharing your experience, as it helps us continue to improve as a team so we may better serve our guests. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Gilbert, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Luz, Thank you for sharing your review. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

Dear John, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your kind comments about our staff, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Marcus, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Please allow us to correct these for your next visit, and we hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management

Dear Tsai, Thank you for selecting us and appreciating our spacious room. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Krista, Thank you for choosing Extended Stay America! We appreciate your feedback, as we are constantly striving to improve our services and accommodations. We are discussing your remarks with our team for future enhancements. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management.