Colazione a buffet inclusa, servita tutte le mattine

Recensioni per Homewood Suites by Hilton San Jose Airport-Silicon Valley

3 out of 5

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 278 su 469 recensioni" "
Valutazione di 8 - Buono. 116 su 469 recensioni" "
Valutazione di 6 - Soddisfacente. 37 su 469 recensioni" "
Valutazione di 4 - Scarso. 18 su 469 recensioni" "
Valutazione di 2 - Terribile. 20 su 469 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sologa

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Quite , enjoy breakfast every morning
Soggiorno di 4 notti ad aprile 2024
Risposta di Director of Sales, il giorno 30 apr 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

6/10 Soddisfacente

Basel

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Don’t like the area and the kind of people who stays there
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Sales, il giorno 22 apr 2024
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.

8/10 Buono

Alicia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti ad aprile 2024
Risposta di Director of Sales, il giorno 16 apr 2024
Thank you for your review we're glad you enjoyed your stay. We hope to welcome you back on your next visit to the area.

2/10 Terribile

Luxanavadee

Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Sales, il giorno 30 apr 2024
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Buono

Cynthia, copperopolis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was wonderful, the breakfast was great and plenty for everyone. We selected a room with a fireplace and that was very relaxing. The only issues we had with the room was sleeping, the mattress was not comfortable, the sofa bed was worse. It was so bad that my sister in law had to sleep on the sofa cushions on top of the mattress and the second night she didn't even open the sofa up, she just slept on the couch. When you are paying $200 a night, the beds should be comfortable
Soggiorno di 2 notti a marzo 2024
Risposta di Director of Sales, il giorno 4 apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us another chance on your next trip back to San Jose.

10/10 Eccellente

Caliphal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Director of Sales, il giorno 1 apr 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 Eccellente

Olga

Viaggio con la famiglia
Mi è piaciuto: Servizi
Stayed with family, enjoyed clean room, quiet area, wonderful breakfast.
Soggiorno di 2 notti a marzo 2024
Risposta di Jennifer York, Director of Sales, il giorno 18 mar 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 Eccellente

Gene

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Wish I knew had a Peloton bike in gym. Spacious suites, love accept dogs, water pressure is great in shower and bed firmness is great. Great for a family of 4.
Soggiorno di 1 notte a marzo 2024
Risposta di Jennifer York, Director of Sales, il giorno 18 mar 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

2/10 Terribile

Chelsea

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty, old feeling and not a lot around the location. Stains on the carpet and smudges on the walls. Wouldn’t stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Director of Sales, il giorno 5 feb 2024
Thank you for taking the time to share your experience with us. We apologize for the issues that you experienced. We will address them with the team and use them for training purposes. We hope to welcome you back whenever your travels bring you back to San Jose.

2/10 Terribile

Chelsea

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel was super rundown and dirty. We didn’t even turn on the heat/air due to the mini splits being filthy. Scuff marks on all the furniture, stains on the carpets, dirt smudged on the walls. Super disappointing. Parking is cramped as well. I wouldn’t stay here again.
Risposta di Director of Sales, il giorno 5 feb 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back whenever your travels bring you back to San Jose

8/10 Buono

Bryan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Clean, friendly stay. Great breakfast and a ton of other eating options in the adjacent strip mall. Sleeper sofas are getting a little long in the tooth and lacked a secondary arm chair. The acccessible room has very little counter space due to configuration. Great proximity to VTA rail.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jennifer York, Director of Sales, il giorno 29 gen 2024
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

8/10 Buono

REHN LIEH

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Jennifer York, Director of Sales, il giorno 23 gen 2024
Thank you for your review. We’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

Cesar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommended for families!
We were there for our childrens TKD tournament. We spent 2 nights. We arrived passed 10pm, i did call like at 4pm to let them know. The person that answered was polite and made a note of it. It was extremely important for me that my children had a good rest after the long drive. Not disappointed at all easy fast check in. The suite was very comfortable, clean and had everything we needed. We are a famiy of 6.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jennifer York, Director of Sales, il giorno 23 gen 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 Eccellente

Valerie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect stay
Amazing place to stay! Quiet, with lots of great food near by. Rooms are very spacious and the breakfast was great. Will stay again!
Soggiorno di 1 notte a gennaio 2024
Risposta di Jennifer York, Director of Sales, il giorno 23 gen 2024
Thank you so much for the great review! We're so glad you enjoyed all aspects of your stay and hope to see you again in the future.

8/10 Buono

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Director of Sales, il giorno 11 gen 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 Soddisfacente

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived there was a lot of police activity on site and around the area. We were told to stay in our room. It was unnerving but the staff handled it well and assured us that we would be okay. Stovetop burners didn’t get as hot as regular stovetops and took a long time just to boil pasta. However, it was still convenient to have, along with the kitchen. Traveled with kids and room was spacious for us. Kids loved the heated pool and hot tub. The free breakfast was typical hotel food but it was convenient for our family. There is a basketball court that we used and borrowed a basketball from the front desk. That was nice. Everything was as expected for the price.
Soggiorno di 7 notti a dicembre 2023
Risposta di Director of Sales, il giorno 3 gen 2024
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

ChunLang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 8 notti a dicembre 2023
Risposta di Director of Sales, il giorno 3 gen 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
好房間
房間乾淨寬敞舒適
Soggiorno di 4 notti a novembre 2023
Risposta di Director of Sales, il giorno 5 dic 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Soddisfacente

Stephanie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Almost there
We are a family of 6 so we stayed in the 2 bedroom 2 bath suit. The breakfast was amazing. They had everything and it was great.It would have been a nice room, but it was dirty. We wouldn’t have minded so much had we not had brought our baby who crawls and puts everything in his mouth. My 8 year old used the pull out couch and found a fake fingernail. Glad it was him who found it and not the baby. The blanket provided for the pull out was ratty and stinky, so we turned on the heater as to not use the blanket. We had to turn it off as it smelt so bad like the filters had not been changed in a long time.
Soggiorno di 1 notte a dicembre 2023
Risposta di Director of Sales, il giorno 5 dic 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terribile

Marc Anthony

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have stayed in countless hotels in my travels with my husband. This hotel tops the least hospitable of all. The receptionist named Brie is the most unfriendly hotel staff I have ever encountered. It amazes me that she was hired as a receptionist with her personality.
Risposta di Director of Sales, il giorno 29 nov 2023
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.

2/10 Terribile

junmin

Soggiorno di 8 notti a novembre 2023
Risposta di Director of Sales, il giorno 3 gen 2024
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Buono

Andres

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Property need to upgrade Found a little moldy in the bathroom shower
Soggiorno di 1 notte a novembre 2023
Risposta di Director of Sales, il giorno 29 nov 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

8/10 Buono

Joanne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were so welcoming and friendly! I also noticed the cleanliness of the room and overall areas l. I also loved that there was a complimentary breakfast, so no need to worry about going for breakfast.
Soggiorno di 2 notti a novembre 2023
Risposta di Director of Sales, il giorno 29 nov 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

Jill

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean, great location, and good sized rooms
Soggiorno di 2 notti a novembre 2023
Risposta di Homewood Suites San Jose, il giorno 22 nov 2023
Dear Jill, Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Soddisfacente

LISETTE

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
room 313 the sofa couch terrible, it is sideways and very uncomfortable.
Soggiorno di 1 notte a novembre 2023
Risposta di Director of Sales, il giorno 21 nov 2023
Thank you for your feedback. We apologize for the issue you experienced with regard to the uncomfortable couch. This will be addressed with our management team. We hope to welcome you back whenever your travels bring you back to San Jose

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Director of Sales, il giorno 17 nov 2023
Thank you for your feedback. We are sorry that your stay was less than a ten. We appreciate you staying with us.

10/10 Eccellente

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice quiet stay. Amenities were excellent (pool, spa and workout room). Lots of fine eateries within in 5 to 20 minutes drive. Staff was extremely friendly and professional.
Soggiorno di 1 notte a novembre 2023
Risposta di Director of Sales, il giorno 8 nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Ying

Soggiorno di 2 notti a ottobre 2023
Risposta di Director of Sales, il giorno 17 nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Iona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di Director of Sales, il giorno 18 ott 2023
Thank you for your review we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

Jesus, El Paso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cerca del aeropuerto, free shuttle from airport
Soggiorno di 2 notti a ottobre 2023
Risposta di Director of Sales, il giorno 11 ott 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 Soddisfacente

Breona, San Diego

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The rooms were clean, i do feel like the overall feel and vibe could be updated. Room felt dated
Soggiorno di 1 notte a settembre 2023
Risposta di Director of Sales, il giorno 9 ott 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Buono

Timothy

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
I like the close proximity to my field office.
Soggiorno di 4 notti a settembre 2023
Risposta di Director of Sales, il giorno 6 ott 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 Scarso

Lee

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room filled with cigarette smoke from someone either smoking outside room or in the suite below. They offered a new room instead of addressing the individual causing the problem. So I had to pack up and Move rooms with no compensation or discount for the enormous inconvenience. Both suites I was in the bathroom exhaust fan was filthy and noisy.
Soggiorno di 2 notti a settembre 2023
Risposta di Director of Sales, il giorno 6 ott 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Eccellente

Ruth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Room are very spacious, beds ok, shower good pressure. Staff very courteous and professional. Breakfast good. My only complaint is no smart TV.
Soggiorno di 3 notti a settembre 2023
Risposta di Director of Sales, il giorno 19 set 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Soddisfacente

Vasanthavishnu

Soggiorno di 7 notti a settembre 2023
Risposta di Director of Sales, il giorno 20 set 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

6/10 Soddisfacente

Kirk

Viaggio con la famiglia
Ac and heat were not working well, shower took 5 min to warm up. Parking is poor
Soggiorno di 2 notti a settembre 2023
Risposta di Director of Sales, il giorno 19 set 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Buono

Donald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property has a great staff and the hotel portion is devided up into separated buildings they are easy to access and provide a safe feeling, the is shopping within walking distance and several things to do in a few minutes drive. During my stay the pool and hot tub area was being worked on and unavailable for use, it is a very well kept and great looking property next to a retail shopping area.
Soggiorno di 2 notti a settembre 2023
Risposta di Director of Sales, il giorno 13 set 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

George

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient
Soggiorno di 1 notte a settembre 2023
Risposta di Director of Sales, il giorno 11 set 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon.

6/10 Soddisfacente

Peter

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
the carpet was so dirty that we we took our shoes and socks off the bathmat showed black dirt. The manager was quite unfriendly about our complaint. Other staff were helpful and pleasant. We would not return based on the manager's response to our complaint. I even took a photo with cell phone to show her but she was not receptive. she offered carpet cleaning or change rooms but her manner was unwelcoming to say the least
Soggiorno di 5 notti ad agosto 2023
Risposta di Director of Sales, il giorno 5 set 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

10/10 Eccellente

Isabel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable and spacious
The rooms were a little dated, but spacious and clean. The complimentary breakfast was great, one of the best I’ve had at a hotel.
Soggiorno di 1 notte ad agosto 2023
Risposta di Jennifer York, Director of Sales, il giorno 23 ago 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,

10/10 Eccellente

Georgina

Viaggio con la famiglia
Mi è piaciuto: Servizi
This property is great. The staff is always nice. The rooms work out great. It’s nice to have the free parking and breakfast which is rare to find in San Jose. At first there were 2 dozen mosquitoes in my room after checking in. They offered to move me, but I ended up staying and they resolved the issue.
Soggiorno di 3 notti ad agosto 2023
Risposta di Jennifer York, Director of Sales, il giorno 23 ago 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Taylor B.

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Furniture in the living room was stained and ripped. We avoided sitting in the room. Televisions were old and took a considerable amount of time to turn on.
Soggiorno di 2 notti ad agosto 2023
Risposta di Director of Sales, il giorno 14 ago 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay. Was there for a quick visit but the staff were great, the room was lovely, and the pool is a real bonus!
Soggiorno di 1 notte a luglio 2023
Risposta di Homewood Suites San Jose, il giorno 2 ago 2023
Dear Michael, Thank you for your feedback and we're glad that you had time to enjoy the pool. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Marni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Homewood Suites San Jose, il giorno 2 ago 2023
Dear Marni, Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

8/10 Buono

junmin

Viaggio con la famiglia
Mi è piaciuto: Servizi
We stayed at hotel for 1 week. We will book it when we visit here again.
Soggiorno di 7 notti a luglio 2023
Risposta di Homewood Suites San Jose, il giorno 2 ago 2023
Dear Junmin!Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,

10/10 Eccellente

Samuel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very cozy hotel close to many businesses in the area as well as close to the airport. Hotel staff was wonderful. Great breakfast, clean rooms, everything you need for a perfect stay. Thank you!
Soggiorno di 6 notti a luglio 2023
Risposta di Director of Sales, il giorno 24 lug 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay
Clean, quiet. We were very comfortable. Will definitely come back.
Soggiorno di 1 notte a giugno 2023
Risposta di Director of Sales, il giorno 26 giu 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Eccellente

Fnu

Soggiorno di 2 notti a giugno 2023
Risposta di Dylan, il giorno 5 lug 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Eccellente

Min Han

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 10 notti a maggio 2023
Risposta di Director of Sales, il giorno 12 giu 2023
Thank you so much for the great review! We're so glad you enjoyed all aspects of your stay and hope to see you again in the future.

8/10 Buono

YURI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect for a family trip.
Nice location, trained staff. The property may need some repairs and upgrades.
Soggiorno di 3 notti a giugno 2023
Risposta di Director of Sales, il giorno 7 giu 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.