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Recensioni per The Condado Plaza Hotel

4 out of 5
The Condado Plaza Hotel
999 Ashford Avenue, San Juan

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 349 su 1003 recensioni" "
Valutazione di 8 - Buono. 219 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 181 su 1003 recensioni" "
Valutazione di 4 - Scarso. 131 su 1003 recensioni" "
Valutazione di 2 - Terribile. 123 su 1003 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Regina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed here for a week for our anniversary, the pictures do no justice!! A must see!! We really enjoyed our stay and will definitely be staying here again, when visiting..
Soggiorno di 4 notti ad aprile 2024
Risposta di Lemuel, il giorno 30 apr 2024
Thank you, Regina, for your great review and comments, we are glad you enjoyed your stay with us, hoping to see you again soon.

8/10 Buono

Andrew

Soggiorno di 2 notti ad aprile 2024
Risposta di Lemuel, il giorno 30 apr 2024
Andrew thank you for taking time to rate our property, we hope to see you again soon.

10/10 Eccellente

Diana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly . The pool music fun ! We will be back!!
Soggiorno di 3 notti ad aprile 2024
Risposta di Lemuel, il giorno 30 apr 2024
Diana, great to read you had fun, come back soon.

10/10 Eccellente

Lymari

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Lemuel, il giorno 30 apr 2024
Lymari, thank you for your 5-star review, we hope to service you in the near future.

6/10 Soddisfacente

Hilary

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
This property is fine. We were a little shocked when arriving at the property after reading the listed amenities and “resort” and “casino”. You can hear everything from neighbors tv to traffic to hallway conversation. Staff was very nice and hotel felt clean, but for the price there were other better options.
Soggiorno di 3 notti ad aprile 2024
Risposta di Lemuel, il giorno 25 apr 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

2/10 Terribile

Jose

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Incidental fees are too high. Rooms are falling apart. Pool closes way too early.
Soggiorno di 7 notti ad aprile 2024
Risposta di Helen - Reservations , il giorno 21 apr 2024
Thank you for the feedback.

2/10 Terribile

Adriana, Bakersfield

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
And very bad services.
Soggiorno di 4 notti ad aprile 2024
Risposta di Lemuel, il giorno 16 apr 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Eccellente

Dezarae

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was so nice it gave me resort vibes. i will definitely be visiting again.
Soggiorno di 3 notti ad aprile 2024
Risposta di Lemuel, il giorno 12 apr 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

8/10 Buono

Susan Mitchell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Lemuel, il giorno 12 apr 2024
Susan, thanks for your review, we hope to see you back soon.

10/10 Eccellente

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Lemuel, il giorno 11 apr 2024
Thank you for taking of your time to complete this review and 5-star rating. We hope to welcome you back soon.

4/10 Scarso

AGNES MARIA

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Elavators did not work the entire stay only 1 worked but Occasionally that one didn’t work - the power went out for over an hour - we had to walk up the stairs to the dark room -. When working The tv had few Channels . The room was dingy and dated . When we arrived the sheets had stains - we were given clean sheets but had to change the bedding ourselves - the bar staff at the pool were rude and drinks overpriced . Restaurant was understaffed - few options - I’ve stayed here many times but won’t be back
Soggiorno di 4 notti a marzo 2024
Risposta di Lemuel, il giorno 6 apr 2024
Agnes, thanks you for your feedback, we apologize for the inconvenience you experienced. We will shar with the staff to correct service levels and room maintenance. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Bill

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great, hotel was good. Could use better dining options in the hotel.
Soggiorno di 7 notti a marzo 2024
Risposta di Lemuel, il giorno 6 apr 2024
Bill, thanks for your 5-star review and comments, staff woks hard to deliver memorable experiences. Hope to welcome you back soon.

10/10 Eccellente

Arleesa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was my Twin and I’s Birthday and from the time we walked in the hotel it was amazing service everyday we were there. I will say the hotel is old, but the upkeep is amazing the only thing is the doors for the room slam so easy so you have to be careful. I will definitely be back!!
Soggiorno di 3 notti a marzo 2024
Risposta di Lemuel, il giorno 6 apr 2024
Arleesa, thank you for review and 5-star rating, we are glad you have a good birthday celebration with your twin, hope to see you again for your next birthday!

6/10 Soddisfacente

Uriel, Clarksburg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was good.. however the property condition needed a lot of work (bathroom fan did not, mini frig in the bathroom did not cool beverages, telephone 📞 did not work, chair and couch had stains on them, and in the hallway loud fans were running all day and night)
Soggiorno di 2 notti a marzo 2024
Risposta di Lemuel, il giorno 6 apr 2024
Uriel, thank you for feedback, we will share with maintenance staff to take corrective action. Hope to see you back soon.

10/10 Eccellente

aslin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay and excellent staff!
Soggiorno di 4 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for taking time to review our hotel and for recognizing the service from our staff.

10/10 Eccellente

Maria I

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
❤️
Soggiorno di 5 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Eccellente

Margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for your 5-star review, see you back soon.

6/10 Soddisfacente

Richard

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
When i first arrived. There was bugs in the room that i got placed in. Then we got moved after complaining more then once.
Soggiorno di 3 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for experience at your arrival. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

2/10 Terribile

Alan

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We arrived at 3:50 for a 4pm check in and our room wasn't ready. we went out fpr an hour and when we returned we were told the water was not working and should be fixed later that night. When we got to our room the phone and safe didn't work. when the water finally came back on it was brown and unusable. We were moved to another room on another floor which was supposed to have clean water but it was the same brown, and gradually the water became cloudy and wasn't totally clear until our 4th day of 5 days stayed. We could not shower, wash or brush our teeth. The overall condition of the property is run down and not very clean. When we checked out we were told we could not receive any partial refund because we prepaid through Expedia, and to contact Expedia regarding any available refunds. We are requesting a full refund as our stay, which was to celebrate a special occasion, was ruined by the terrible conditions at this hotel. we will anxiously await your reply. Thank you.
Soggiorno di 5 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

2/10 Terribile

Brandon

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Booked and paid for an oceanfront and was given a street view.
Soggiorno di 1 notte a marzo 2024
Risposta di Lemuel, il giorno 28 mar 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

6/10 Soddisfacente

Sophie

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is outdated, needs lots of tender loving care.
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Soddisfacente

Marina

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 6 notti a marzo 2024
Risposta di Lemuel, il giorno 2 apr 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

10/10 Eccellente

Allan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed our stay and would come back
Soggiorno di 6 notti a marzo 2024
Risposta di Lemuel, il giorno 28 mar 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

6/10 Soddisfacente

Anna

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Most of the dining options were closed, and the food was overpriced for what it was. The room was visibly run down--chipped paint on the walls, some water rings on furniture, though the sheets were clean. The staff were efficient and kind.
Soggiorno di 1 notte a marzo 2024
Risposta di Lemuel, il giorno 28 mar 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Soddisfacente

Angelina

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The hotel was without water for quite some time on Sunday, and I never felt it was completely clean/clear when it was running. My daughter joined us on the last night in the hotel and found small ants in her bed. The hotel was very dated and carpet was not clean. I did like the location, pool, small beach area and access to Starbucks on premise.
Soggiorno di 3 notti a marzo 2024
Risposta di Lemuel, il giorno 26 mar 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Buono

ABDUL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Needs some maintenance (bathroom /rooms paint) Property outdoors very nice
Soggiorno di 3 notti a marzo 2024
Risposta di Lemuel, il giorno 26 mar 2024
Thank you for your feedback, we will share with the maintenance team, we hope to welcome you back soon.

10/10 Eccellente

Shennon M Devito, Jesus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Lemuel, il giorno 26 mar 2024
Thank you for your 5-star rating, see you back soon.

10/10 Eccellente

Eliecer

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great time the everything was as advertised.
Soggiorno di 3 notti a marzo 2024
Risposta di Lemuel, il giorno 26 mar 2024
Great to read you had a good time, hope to see you back soon.

6/10 Soddisfacente

Margarita

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Too long of a wait for an available room. A sassy employee when it came to storage of the begs waiting for several hours for a room to be available. That is what he deemed "check in", only once you have your keys. Other female staff were very helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di Lemuel, il giorno 21 mar 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Buono

Stacy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Condado Plaza Hotel is an older hotel but has a great location—it's very walkable. Our room had a fantastic view and a balcony right on the water. Clean and tidy. The amenities were lovely, with two pools and access to the beach area. We spent our last day enjoying the pool, hot tub, etc. The drawbacks were the elevators were slow, and only one was working in the lobby, so you had to go to the other end to get to the secondary elevator. The staff was very vocal about being short staff and wait times for breakfast, and the coffee shop wasn't open most days, so the Starbucks was very busy. It's not the best way to start your day. Overall, we had a great trip to PR and definitely will return.
Soggiorno di 4 notti a marzo 2024
Risposta di Lemuel, il giorno 21 mar 2024
Stacy, Thank you for taking of your time to review our hotel. We are happy you had a wonderful time while in our property. We hope to see you back soon.

10/10 Eccellente

Miranda

Soggiorno di 4 notti a marzo 2024
Risposta di Lemuel, il giorno 8 apr 2024
Miranda, Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Eccellente

Marianne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We had a lovely week at the Condado Plaza. Although the property is dated and could use some upgrades, the location is terrific. The staff is unfailingly gracious and helpful. Special shout out to Gladys, our room cleaner, and Hector, the Moon Bar bartender. Thank you for a great vacation.
Risposta di Lemuel, il giorno 12 mar 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

10/10 Eccellente

Svitlana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like everything
Soggiorno di 6 notti a febbraio 2024
Risposta di Lemuel, il giorno 12 mar 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Terribile

harley scott

Soggiorno di 3 notti a febbraio 2024
Risposta di Lemuel, il giorno 21 mar 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We are sorry we did not meet your expectations. We hope to welcome you back soon.

6/10 Soddisfacente

Mark

Viaggio di coppia
Pretty ocean views ordered a wage burger that was so overdone like shoe leather
Soggiorno di 1 notte a febbraio 2024
Risposta di Lemuel, il giorno 26 feb 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

2/10 Terribile

Alex

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was delayed by two hours. Pictures didn’t match the reality of the hotel. Lights didn’t work, the glass was dirty, cords weren’t hidden.
Soggiorno di 1 notte a febbraio 2024
Risposta di Lemuel, il giorno 26 feb 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

10/10 Eccellente

Francesca

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool slide was epic!
Soggiorno di 1 notte a febbraio 2024
Risposta di Lemuel, il giorno 26 feb 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Terribile

Secorra

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
when we arrived our room was not ready until about 5pm, they gave us a terrible room the balcony was on top of a roof, the balcony had holes and cracks every where. the room was dusty. So we went back down to complain and the manager had to move our room it was a little better. But that room was also dusty. the balcony looked worn down. When we went down to get our bags from the car there was roaches near the elevators. The night we was in our room there was baby roaches and we kept calling the front desk and we got no answer at all. We were dissatisfied.
Soggiorno di 3 notti a febbraio 2024
Risposta di Lemuel, il giorno 26 feb 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Eccellente

Teona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will definitely be back
Soggiorno di 3 notti a febbraio 2024
Risposta di Helen - Hotel Reservations , il giorno 25 feb 2024
We are happy to hear that you enjoyed your stay! Thank you for staying with us!

6/10 Soddisfacente

Hardip

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It’s a 2 star hotel in 5 star location. The view from the room and friendly staff is the only saving grace for the hotel. Here are few turnoffs which makes the stay below average: 1) for a hotel of this size they have no decent restaurant. The only place to eat is Cafe Calibre which has few food choices but nothing much for vegetarian. 2) the room service is not available at the hotel. Something as simple as a plate is also not available if you got your food ordered from outside. 3) only one elevator is working out of two in the main lobby. Often we stool for minutes to wait for elevator and then walked on the other side of the hotel to use stairs. Imagine that with a suitcase. 4) the staff was overworked. Really nice people but saw same people from morning 10am to night 10pm which tells me that company wants to extract everyone. 5) there is a lot of open space and lounge but it’s completely unutilized. 6) the paint outside is peeling off. The door handles for the lobby don’t operate properly. Seems like Hilton has forgotten about the hotel and keeps minting money without further investment. Or maybe spend all the money across the street at Hilton garden inn and run this place on fumes. Not sure which one is true. Again nice location, one of the best views and very nice hard working people. However not worth $400 a night!
Soggiorno di 6 notti a febbraio 2024
Risposta di Lemuel, il giorno 24 feb 2024
Thank you for taking of your time to complete this review. Please accept our apologies for not meeting your expectations. Your feedback is important to us and it helps us see areas of opportunities. Hoping to have the opportunity to welcome you back in the near future

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel kid friendly
Soggiorno di 3 notti a febbraio 2024
Risposta di Helen - Reservations , il giorno 22 feb 2024
Thank you for staying with us and sharing your feedback! We are happy to know you had a great stay. Thank you for choosing us!

10/10 Eccellente

Barri, Mercer Island

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service and ambiance.
Soggiorno di 9 notti a febbraio 2024
Risposta di Lemuel, il giorno 19 feb 2024
Barri, Thank you for taking of your time to review our hotel and for the 5-star rating, and for acknowledging the service received by the staff. We are happy to read you had a wonderful time while in our property. We hope to welcome you back soon.

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice Hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di Lemuel, il giorno 12 feb 2024
Jose, thanks for your 5-star rating, we hope to welcome you back soon.

6/10 Soddisfacente

Edmund Zachary

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
There are a lot of positives about his hotel. We have stayed here many times over the years, and it used to a grand experience. Unfortunately, over the years it has become a bit out of date and aspects of the hotel have become runned down. It is clean, the bathrooms are nice enough, beds comfortable, good service and staff. However, it is just old, the rooms are old, lack ambiance (paintings?) lighting, and if you are on the street side due to the aged sliding glass doors and windows, prepare to hear everything happening on the streets below! The wifi does not work at all. The hotel needs a makeover and hopefully can return to what it used to be!
Soggiorno di 2 notti a febbraio 2024
Risposta di Lemuel, il giorno 12 feb 2024
Edmund, thank you for taking time to review our property and for your comments, we appreciate your feedback and will share with the team, hope you come back soon.

6/10 Soddisfacente

Dina Palacios

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
We liked the service of the gentlemen at front, very professional and attentive. The receptionist who checked us in was not very friendly and didn’t give me the right information about my deposit, the other ones we dealt with were much better. I liked the fact they had taxis at front, made moving around easier. The food was ok but would have preferred aunthentic food. The property needs updating for sure, didn’t like the sliding doors in the bathroom plus they didn’t cover the entrance to the bathroom properly and were a little loose, the knob in the shower was loose too, and we found ants in our room. Our balcony door didn’t lock too. Overall, I wouldn’t stay there again unfortunately.
Soggiorno di 3 notti a gennaio 2024
Risposta di Helen - Reservations , il giorno 12 feb 2024
Thank you for the feedback.

8/10 Buono

Tarina

Soggiorno di 3 notti a febbraio 2024
Risposta di Helen - Reservations , il giorno 21 mar 2024
Thank you for staying with us during your visit to Puerto Rico! We appreciate your feedback.

8/10 Buono

Agustin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Helen - Hotel Reservations , il giorno 12 feb 2024
Thank you for staying with us and completing the survey!

4/10 Scarso

Kami

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I didn't feel like the pictures online and the real thing aligned. I thought I was paying for much higher quality so was quite disappointed with the shabby hotel. "Free Wi-Fi" is only in the lobby and doesn't work anywhere else on site. Not all the elevators work, so you spend a significant amount of time trying to go up and down.
Soggiorno di 1 notte a gennaio 2024
Risposta di Helen - Reservations , il giorno 12 feb 2024
Thank you for the feedback, will be reviewed in detail.

6/10 Soddisfacente

Tamara

Viaggio di coppia
Mi è piaciuto: Personale e servizio
I liked that there is coming and shopping within walking distance. I didn’t like that the safe in the hotel wasn’t working and I ended up carring my valuables with me. They did a poor job cleaning the room as there were stains on the side table and when I opened the drawer I found condoms and other paraphernalia and the safe and refrigerator were rusty.
Soggiorno di 3 notti a gennaio 2024
Risposta di Helen - Hotel Reservations , il giorno 7 feb 2024
Thank you for the feedback, will be reviewed and share with Management.

10/10 Eccellente

Angel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great pool and beach view
Soggiorno di 4 notti a gennaio 2024
Risposta di Helen - Hotel Reservations , il giorno 7 feb 2024
Thank you for staying with us and enjoying hotel facilities!