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Recensioni per Country Inn & Suites by Radisson, San Marcos, TX

2.5 out of 5
Country Inn & Suites by Radisson, San Marcos, TX
1560 Interstate Highway 35 South, San Marcos, TX

Recensioni

6,8
Valutazione di 10 - Eccellente. 274 su 1000 recensioni" "
Valutazione di 8 - Buono. 251 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 162 su 1000 recensioni" "
Valutazione di 4 - Scarso. 144 su 1000 recensioni" "
Valutazione di 2 - Terribile. 169 su 1000 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

5,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Eduardo

Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Erick

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was dirty and poor lighting, roaches were in our room, and the elevator was not working well. Remodeling was going on and hotel looked messy.
Soggiorno di 2 notti a dicembre 2021

2/10 Terribile

Mary

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay away!
Hotel was stripped of everything! Pictures on walls, lamps, towels... hotel was shutting down in 2 days and was packing everything up with people iin rooms!! Horrible
Soggiorno di 2 notti a dicembre 2021

2/10 Terribile

Minerva

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointing
I had originally booked our family a 2-night stay. But once we stepped out of the elevator to the third floor, there was a chair and other items right there. It got worse once we entered the room. The carpet looked like it hadn't been vacuumed, the room didn't have any lamps, the microwave was missing, and the bed pillows were tiny. Going into the bathroom, the bath towels were also quite small, very rough, and had some stains. After about one hour, I asked the front desk why there were lamps missing, perhaps I could switch to another room. I was informed that the hotel was going through renovations and all rooms are currently lacking these items. Because I didn't want to spend my nights looking for things with my phone flashlight, we decided to leave. Incredibly disappointed that the hotel didn't inform me of the conditions neither when I checked in nor on the website when booking. Pretty shady if you ask me. I was provided the email general manager's email address to request a refund and sent an email, but I have not heard back.
Soggiorno di 2 notti a dicembre 2021

2/10 Terribile

Julio

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location. Shower head not working correctly. AC would not heat or turn off. Roaches in bathroom. Lamp missing in bedroom area. Very disappointed.
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Alberto

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Esta terrible el hotel. Todas las sábanas, alfombras, alberca e instalaciones sucias. Dos días no hubo el desayuno comprometido. Se llevaron el mobiliario de hotel y de los cuartos
Soggiorno di 3 notti a dicembre 2021

4/10 Scarso

Bricio

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Mal lugar por atención e higiene
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Salvador

Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Moises

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is is horrible conditions it has so much potential but it looks like management doesn’t care about it the carpet was filthy the bed sheets where stained the paint from the ceiling was falling off it was advertised as it a suit that sleeps 6 but the sofa bed was gone I called for towels and I was told if I wanted them to come get them over all a horrible experience.. stay away
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Janet

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
There was no lighting in our room except for the hall light. The room was room temperature at best.
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Leslie

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Breakfast did not open on time. The rubber baseboard was coming off the wall in one area of the room, the sheets were not soft, and the room we were assigned was already open with the latch open so that the door wasn't closed.
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Juan, San Luis Potosi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't like The room was very dark, the towels sucks
Soggiorno di 1 notte a dicembre 2021

6/10 Soddisfacente

Suzanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room had one light on the ceiling and no other lamps or lights in the rest of the room. I arrived after dark and couldn’t even see enough to put my things down without pulling out my phone flashlight. Also, the water in the shower only got mildly warm.
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Sandra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Estafa
Pague 4 habitaciones y al llegar al hotel solo había una habitación disponible, pésimo servicio
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Vanessa

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Michelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Raddison should wash thir hands of this place
I have NEVER encountered such a disgusting room in my whole life. We arrived very late after picking up my fiancée's daughter from the airport. I checked in while they unpacked. The front desk clerk was very sweet. She was the ONLY positive part f this establishment. When we were walking in, we saw two hypodermic needles (unused so I thought maybe someone had dropped their insulin needles or something...I was hoping for the best). When we walked into the room, there was a portable AC or an air purifier sitting by the door. The carpets were disgusting. The bed had 3 throw pillows on it. There were questionable stains on the carpet. There was a burner phone box in the closet. There was mail in the desk. The glasses had brown crud in one and a hair tie in another. The toilet hadn't been cleaned and there was poop smeared inside of it. The smoke detector was sitting beside the television. No battery. Nothing attached, Just sitting there. And to top it all off, there was a grilled cheese maker in a box behind the chair. We refused to stay here because it was just TOO disgusting, even for 2:30AM when we had just driven 6 hours and were exhausted. When we went to the front desk, the clerk said that they had issues with housekeeping. In reading other reviews, I see that this place is just a pit of filth. She gave us an email and said that there was no phone number. And then they charged me anyway. I am now going through my bank to dispute charges. DO NOT BOOK HERE
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Ray

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just shut it down for a while!!
Soggiorno di 1 notte a dicembre 2021

6/10 Soddisfacente

Jorge

Viaggio con la famiglia
La ubicación esta muy bien, el baño muy limpio y espacioso. El elevador olía muy mal Falto qué hicieran el cuarto el segundo día y no tenían toallas suficientes
Soggiorno di 2 notti a dicembre 2021

6/10 Soddisfacente

Kristin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bugs
The first room we were given was crawling with baby roaches. Also, broken glass in the parking lot from someone’s car being broken into.
Soggiorno di 1 notte a dicembre 2021

6/10 Soddisfacente

Magdalena

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Mal servicio de limpieza. En tres días de estancia no asearon la habitación
Soggiorno di 3 notti a dicembre 2021

10/10 Eccellente

Mario

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021

10/10 Eccellente

Angelica

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

MARIO GERARDO

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
GERARDO TELLEZ
El hotel esta bien ubicado buenas habitaciones pero es mentira lo del desayuno te engañan diciendo que es gratis de 7 a 9.30 y llegas a las 8.30 y ya no hay nada y nadie te da solución
Soggiorno di 2 notti a dicembre 2021

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

MARIA ANTONIETA

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not recommended hotel at all
Un hotel descuidado, sucio con cucarachas, sin servicio de limpieza en las habitaciones, solo estuve unas horas para ver y enterarme de eso. A dirty place, no ceaning service room, I just stayed for an hour, enough of time as to realize the hotel has severus cleaning service, cockroaches in the rooms!!!
Soggiorno di 2 notti a dicembre 2021

10/10 Eccellente

JESUS JUSTO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
El hotel clásico americano y ofrecen desayuno y no lo dan so pretexto de la pandemia entonces deberían bajar el costo del alquiler
Soggiorno di 1 notte a dicembre 2021

6/10 Soddisfacente

Vivianna

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Randall

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Randy

Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Fidel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room for not have any light fixtures or lamps in the room. It was dark and evident that the hotel must be transitioning. Holes in the walls, lack of decor. One set of towels. Tub faucet loose and toiletries were of low quality.
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very Dirty Hotel Very Disappointed with Raddison
This place was horrible for cleanliness. I saw the same garbage in the elevator for the entire 3 days we were there. The microwave had not been cleaned in I don't know how long dust was so thick on the coffee maker and other areas of the room it was disgusting. I would never stay here again. No towels except small ones in the bathroom upon arrival. I wiped down the remote with a baby wipe and the amount of nasty black residue that came off of it was again disgusting. I thought Raddison was a good medium-end brand of hotels. Would not choose them again. Breakfast which came with the room equally poor quality. No creamer except skim milk for coffee. Man, this list goes on and on. This place was 2 stars at most. The staff was very nice and the location is good, but you just felt grimy sleeping here. Would not recommend it to anyone and we paid $150 a night. Should have been more like $69 a night.
Soggiorno di 2 notti a dicembre 2021

2/10 Terribile

Rocio

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
La ropa de cama sucia No habia toallas ni shampoo Alfombra muy sucia Muebles rotos Sofa cama imposible de usar Tuve que cambiarme de hotel
Soggiorno di 3 notti a dicembre 2021

8/10 Buono

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
Thanks for your review!

4/10 Scarso

Katelyn

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Do not recommend
Our comforter and sheets were stained all over when we arrived. The bathroom was dirty and sink drain was not even attached. They replaced the sheets when we asked. Breakfast was very limited. There weren’t even bowls or plates out when we went downstairs before breakfast ended. Not a great place to stay.
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Michelle

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place use to be nice a few years ago..it has gone completely downhill. There were so,so many things wrong too many to list. Dirty on top of list, no hot water,mold,roaches, no breakfast as it should be..Horrible place now feel bad for employees there..they couldn't shut front door and it was cold and windy in entry..had to wear jackets..unacceptable
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Viaggiatore verificato

Hotel was over booked and had no room
Soggiorno di 1 notte a dicembre 2021

2/10 Terribile

Gerardo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Victor

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Brandon

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This place is a bummer. It smells and the wall paper is literally falling off the walls.
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Eccellente

maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
Thanks for your review!

4/10 Scarso

Astrid

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cockroaches in the hallway..rugs wet, linen humid
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I guess you get what you pay for
I expected because the Radisson name was attached to this hotel, it would have been nicer. I only stayed one night on business and won't use this hotel again. It was dark, dingy, and didn't smell good. The room was nice and large however really needed some attention. The shower had mold in it and the towels were really to small and thin to do any good. Breakfast was supposed to be available at 7:30 but no one was around a that time and the dining are was dark. I had greater expectations and they weren't met. The price was reduced and now I understand why.
Soggiorno di 1 notte a dicembre 2021
Risposta di Customer Care, il giorno 13 dic 2021
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the cleanliness and condition of the hotel mainly with the shower, towels and staff service you received at the breakfast area during that visit. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Scarso

Dora, VICTORIA

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Scarso

Drucilla

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room had roaches, second room they switched us to had a large rusted open safety pin on the floor by the bed. They didn't clean room when we returned from outing and didn't get clean towels or soaps.
Soggiorno di 2 notti a dicembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Marco

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No shampoo towels food ran out and more was not made. Cleaning lady said sorry that the hotel is closing so they are not getting more stuff. Had to get my own supplies.
Soggiorno di 2 notti a dicembre 2021
Risposta di GM, il giorno 14 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Blanca Luz

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cucarachas y hotels no reembolsa aún
Lugar plagado de cucarachas Lo reserve en hotels . Com Incluso el personal lo acepto y me extendió una carta para re embolso Hotels . Com nobme ha devuelto el dinero
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Soddisfacente

Penny

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not up to what I expected.
I have stayed here several times and it was good, but this time I was disappointed in the cleanliness. The room smelled very musty, there was no wash cloths, the bath towels were more like hand towels, and the pillows were very small and old. Overall it wasn’t what I expected. It did seem like a safe location.
Soggiorno di 1 notte a dicembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

ADRIAN MENDEZ

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy mal lugar, no tenían disponible amenidades como shampoo, simplemente me dijeron “no hay”. El desayuno muy muy malo que preferí no comerlo.
Soggiorno di 2 notti a dicembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terribile

Esther

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very disappointing! Management has got issues!😣
I normally don’t leave a written review, but this property was terrible! I can handle a hotel needing to be updated, which this one does, but extremely dirty is another matter. The bed sheets were stained with what looked like mold, towels were stained with who knows what, hairs in the beds upon arriving, carpet was disgusting, nobody picked up the trash. It was piled up next to the elevator. I had to walk around trash to get on elevator. The complimentary breakfast was a joke!…the 1st morning at 7am, the coffee was light brown water, bread that was gone, scrambled eggs & greasy sausage patties. The 2nd morning, the breakfast guy didn’t show up, so I asked for coffee pods to make a cup in my room, but they were out. The other 2 mornings, I didn’t even try. The ladies at the front desk was either not there or sitting behind the desk
Soggiorno di 4 notti a novembre 2021
Risposta di GM, il giorno 8 dic 2021
On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.