4/10
We are long time owners at the South Seas Resort on Captiva. Due to hurricane damage, our December rental was cancelled. We booked at the Coastal Cutie hoping to salvage our holiday vacation. Sadly, we were very disappointed. Most importantly, there was nothing wrong with the rental unit. It was as described and we were pleased. However, the rental community itself was incredibly disappointing. It clearly was still in the beginning stages of repair from the hurricane(s). The unit faces a pond which STANK. We couldn't open any windows. There was no vegetation. The amenities were obselete. My husband joked that he felt like we were staying a Russian Gulag. It was grim. Our checkin was a mess. We came in after hours and picked up our information at a neighboring resort. The staff could not have been ruder. The check in information didn't include the garage passcode. We had to call after hours and waited a half hour for someone to finally respond. The wifi information on the check in sheet wasn't included. We had to call again. And when we entered the unit, there was an open bottle of wine and uneaten food on the counter. Blech. No thanks. We won't return. Definitely not worth the money we paid.
Courtenay R.
Soggiorno di 7 notti a dicembre 2024