Hall

Recensioni per Eldorado Hotel & Spa

4 out of 5
Eldorado Hotel & Spa
309 W San Francisco Street, Santa Fe, NM

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 581 su 1004 recensioni" "
Valutazione di 8 - Buono. 227 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 100 su 1004 recensioni" "
Valutazione di 4 - Scarso. 69 su 1004 recensioni" "
Valutazione di 2 - Terribile. 27 su 1004 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Don

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location & facilities.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Melanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property! Great location!
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 28 apr 2024
We appreciate your kind words, Melanie! We hope you can return soon.

10/10 Eccellente

Jathine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our bedroom and bathroom were nicely decorated, clean, and spacious. Our bed and pillows are both comfortable. The pool and hot tub area were well-maintained, clean, and nice. The hotel is within walking distance of the Plaza and many restaurants and bars.
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 28 apr 2024
Thank you so much for this kind review! We are ecstatic to hear that you enjoyed many aspects of your stay with us and we truly cherish your support. We would love to care for you again in the future!

8/10 Buono

Cornelio

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 23 apr 2024
We value your review and support! We would love to care for you again.

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location and the friendly atmosphere. Roof top pool and hot tubs were fantastic!
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 23 apr 2024
We are thrilled to hear that you enjoyed our location, atmosphere, and pool during your stay with us! Thank you so much for your kind review and support.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property inside
Soggiorno di 1 notte ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 21 apr 2024
Thank you for your kind words! We hope you can return soon!

8/10 Buono

Yillah

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 21 apr 2024
We appreciate your review. We hope to care for you again soon.

10/10 Eccellente

David, Milford

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Historic, upscale property. Walkable to museums, galleries, restaurants, and historic sites.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 18 apr 2024
We are delighted that you enjoyed our property and location, David! Thank you for your support.

8/10 Buono

Soo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Iconic building and location.
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 15 apr 2024
Thank you for your kind words! Your support is greatly appreciated.

10/10 Eccellente

Shan, Odessa

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very well kept property beautiful hotel lots of fantastic restaurants close by
Soggiorno di 3 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 15 apr 2024
We cherish your kind review and support! We hope you can stay with us again in the future.

10/10 Eccellente

Frances

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 12 apr 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your rating and support.

8/10 Buono

janet

Soggiorno di 1 notte ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 30 apr 2024
Thank you for your review, Janet! We value your support.

10/10 Eccellente

Jed

Soggiorno di 4 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 28 apr 2024
We are so happy to hear that your experience was five-star! Thank you so much for your rating and support.

10/10 Eccellente

William Allen

Viaggio di coppia
Beautiful place to stay. Centrally located. On-site restaurant had great breakfast and the supper menu was divine, highly recommend the Chillean Sea Bass meal.
Soggiorno di 4 notti ad aprile 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 7 apr 2024
Thank you so much for this positive review! We are thrilled that you enjoyed your stay with us and we cherish your support.

10/10 Eccellente

Kelsea

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very beautiful and had a crib
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 5 apr 2024
We appreciate your review and support! We hope you can return soon.

10/10 Eccellente

kiayan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about the experience was fabulous but I was hit with some unexpected resort fees, that are in the "fine print" when booking with Expedia. Sadly, I had not budgeted for that expense.
Soggiorno di 3 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 5 apr 2024
We are so glad that you had a fabulous experience with us, but we are sorry to hear that you were surprised by the charges. We appreciate your feedback and we would love to care for you again in the future.

8/10 Buono

Geraldine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel itself was wonderful! Great service , comfy room, and inviting staff. The spa was ok but only had a steam room and the chairs in the relaxation room were not very relaxing. My massage therapist was very sweet and was able to work on my problem areas, but I have had better massages at spas with lower prices. I would stay there again, but would not use the spa services.
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 29 mar 2024
We are delighted to hear that you enjoyed our hotel, service, staff, and room, but we apologize that the spa was not what you had hoped for. We value your honest feedback and we would love another chance to care for you again.

8/10 Buono

Kristin

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
The beds were out of this world comfortable- although each one of hit or shins on the end of the wooden beds. The key didn’t work when we first checked in. We had to go back 2 times to get it fixed. The valet staff was amazing.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 27 mar 2024
Thank you for taking the time to share about your experience with us. We are glad to hear that you enjoyed our beds and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
As advertised
Soggiorno di 3 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 26 mar 2024
Thank you for your review, Timothy! We value your support.

10/10 Eccellente

Travis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome property!! Exactly what we were looking for.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 25 mar 2024
We appreciate your review and support! We hope to care for you again soon.

10/10 Eccellente

Dawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property is beautiful and the location is perfect! The staff was very accommodating and helpful. We loved the pool!
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 22 mar 2024
Thank you so much for your kind words about our hotel and staff, Dawn! We cherish your support and we would love to care for you again.

10/10 Eccellente

Xochitl, Albuquerque

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 22 mar 2024
We are elated that you enjoyed your visit with us! We hope you can return soon.

4/10 Scarso

Knox

Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 8 apr 2024
We are sad to hear that your experience with us with not the best, Knox. We value your honesty and we would love another shot to impress you in the future.

6/10 Soddisfacente

Ashley

Viaggio di gruppo
Mi è piaciuto: Pulizia
I was very excited to stay in this hotel again, however I was let down. The hotel allows guests to contact customer service via text. When we got in the lukewarm hot tub we messaged the front desk and were informed that the temperature could not be raised, and then told that it was 104 degrees (simply not true) and as other guests complained and left, that no one would be available to check. After shivering back to the room and informing a manager, I was told that I was mistaken, that the temperature is perfect. If this is an amenity that matters to you, or if customer service is a factor in your decision, I would stay elsewhere.
Risposta di Kelsey H- Social Media Coordinator, il giorno 19 mar 2024
Ashley, we are sorry to hear that your experience with us was not the best. We apologize that the hot tub was not what you had hoped for, but we value your honest feedback and we truly strive to provide the best service for our guests so we are sad to hear that this was not your experience. We will work with our team to improve our communication and we hope you will give us another shot to impress you in the future.

10/10 Eccellente

Kristen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was wonder
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 18 mar 2024
We are thrilled that you enjoyed your experience with us, Kristen! Thank you for your support.

6/10 Soddisfacente

Elvia Martinez

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The property itself is nice, however, I went in March when it was still cool outside and the hotel was overall warm inside. I arrived 20 min after check in but the room was not ready. The front desk staff explained that the hotel was short staffed with cleaning personnel. I had to wait another 20 min for a room and it was a non- pet floor even though I had a pet. I appreciated the laminate wood floors in the room. The room was warm and the thermostat was placed on the lowest setting of 60 but it never cooled down. The hotel has an awesome text feature to get a hold of the front desk. I complained and they sent an engineer up who stated that it needed time to cool down since the hotel was pretty full with spring breakers. He offered to have a fan brought up and we accepted, but a fan was never brought up and the room never cooled which made for a warm uncomfortable night. It wasn't until morning that we realized the windows in our room could open. No one told us that and they didn't have a straightforward latch that made it obvious. The hotel is advertised as pet friendly but doesn't have a green space for pets. When I asked the front desk about this they recommended a park two blocks away which was mostly dirt. The hotel is in the downtown area that is mostly concrete and has some homeless folks nearby so having to walk your pet a distance to relieve themselves can be a little apprehensive. Not worth the one night $400 price tag I paid.
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 17 mar 2024
Thank you for taking the time to share about your experience with us. We apologize that we missed the mark in certain areas of your stay, but we appreciate you bringing these concerns to our attention. We truly value your feedback and we would love another opportunity to impress you in the future.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 15 mar 2024
We are ecstatic that you enjoyed your stay with us, William! We hope you can return soon!

10/10 Eccellente

Adam

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Sweet hot tub for winter dip and fun walkable to all around town
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 17 mar 2024
We appreciate your kind review, Adam! We would love to care for you again in the future.

10/10 Eccellente

Arturo, El Paso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 13 mar 2024
We are thrilled that your experience was five-star! We cherish your support and we hope to see you again soon.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great customer service. Easy in and out
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 10 mar 2024
Thank you for your kind review, Christopher! We value your support.

10/10 Eccellente

Branden

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly. Hot tubs were perfect. Rooms were squeaky clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 15 mar 2024
Thank you so much for your kind words, Branden! Your support is greatly appreciated.

10/10 Eccellente

Jay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful, clean hotel and the pool area was Awesome!!
Soggiorno di 2 notti a marzo 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 6 mar 2024
We appreciate your kind words, Jay! Thank you so much for your support. We would love to care for you again

10/10 Eccellente

Gabriel, Fayetteville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel just one block from the plaza. Parking on site. Great and attentive staff. Room was big (we had a king size bed and a sofa). Nice gym on the top floor. Excellent restaurant on site (Agave).
Soggiorno di 1 notte a febbraio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 21 feb 2024
We are elated to hear that you enjoyed many aspects of your stay with us, Gabriel! Thank you so much for your kind words and support. It means the world to us!

6/10 Soddisfacente

Margaret

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Unfortunately the pool and hot tub were out of order but they gave us a credit without us asking. Some of the common areas on each floor are a bit weathered but they seem to be updating it. Great location and staff was amazing
Soggiorno di 1 notte a febbraio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 21 feb 2024
Thank you for taking the time to leave us a review, Margaret. We truly appreciate your honest feedback as we are always working to improve. We are glad to hear that you enjoyed our staff and location and we hope that you will give us another chance to impress you in the future.

10/10 Eccellente

MEREDITH, Colleyville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice view
Soggiorno di 2 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 21 feb 2024
Thank you for your kind review, Meredith! We appreciate your support.

8/10 Buono

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great and we were able to check in early. Also love that you can keep your car in garage until 3pm the day you checkout!
Soggiorno di 1 notte a febbraio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 19 feb 2024
We appreciate your kind review, Karen! We are thrilled that you enjoyed your stay and we would love to care for you again in the future!

2/10 Terribile

Kristen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Kelsey H- Social Media Coordinator, il giorno 19 feb 2024
We are sorry that your visit with us was not positive, Kristen. We strive to provide a five-star stay for all of our guests and we are sad to hear that this was not your experience. We value your honesty and we hope that you will give us another shot to impress you in the future!

10/10 Eccellente

Fileberto, Albuquerque

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I world definitely return.
Soggiorno di 1 notte a febbraio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 14 feb 2024
Thank you so much for this positive review! We hope to see you again soon.

10/10 Eccellente

Mandy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. The valets were always so nice. The Agave restaurant was delicious. The room was very spacious. The only negative was the shower was a bit small for my liking. Next time I may upgrade to a different room type but I would definitely book again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 13 feb 2024
We are ecstatic to hear that you enjoyed many aspects of your stay with us, Mandy! We value your support and honest feedback and we would love to care for you again.

4/10 Scarso

Frank

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 3 feb 2024
We are sad to hear that your experience with us was not the best, Frank. We would love another opportunity to make it up to you in the future.

10/10 Eccellente

Carmen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 3 feb 2024
We appreciate your positive rating, Carmen! Your support is greatly appreciated.

6/10 Soddisfacente

Shawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The room (370) was extremely loud as the window faced the loading area and dumpsters so it was excessively loud. The windows are really old and loose which didn’t help. Otherwise great hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 29 gen 2024
We are deeply sorry for the noise disturbance you experienced with us, Shawn. We understand your frustration and we value your honest feedback. We hope you will give us another chance to care for you again in the future.

8/10 Buono

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, food and setting. Larger hotel than most in Santa Fe.
Soggiorno di 1 notte a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 29 gen 2024
Thank you so much for your kind review, Nathan! We appreciate your support.

10/10 Eccellente

Tialyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved our room with private balcony. Loved the staff, so personable and accommodating!!! So clean and peaceful!! Thank you for making our mom weekend a dream.
Risposta di Kelsey H- Social Media Coordinator, il giorno 29 gen 2024
We are so happy to hear that we made your weekend a dream! We truly cherish your kindness and support and we would love to care for you again soon.

10/10 Eccellente

Elizabeth

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We love staying at this classic!
Soggiorno di 1 notte a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 27 gen 2024
Thank you so much for this kind review, Elizabeth! We hope you can return soon!

10/10 Eccellente

Tiffany, Austin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is in a great location. The pool and hot tub were under construction, though. I was looking forward to that.
Soggiorno di 3 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 27 gen 2024
We are glad that you enjoyed our location, but we apologize that the pool and hot tub were under construction during your visit. We understand your disappointment, but we hope you can return for another visit with us and relax by the pool!

10/10 Eccellente

Angela

Soggiorno di 2 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 23 gen 2024
We are ecstatic that you enjoyed your visit with us! Thank you for your kind rating and support.

10/10 Eccellente

Janet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cozy, winter holiday
Wonderful indoor great room and bar with fireplace provide a welcoming respite from cold weather.
Soggiorno di 4 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 22 gen 2024
Thank you so much for this glowing review, Janet! Your support is greatly appreciated.

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was incredibly friendly, and the location is a conventiently short walk to any downtown spots.
Soggiorno di 2 notti a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 22 gen 2024
We are thrilled that you enjoyed our staff and location during your stay with us, Sarah! We value your support and we hope to see you again soon.

6/10 Soddisfacente

Orlando

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
I found the public spaces in the hotel to be quite lovely. The staff was exceptional, everyone encountered was amazing. Little things about the room were the only negatives. The bathroom doorknob was loose and the trim around it was falling off. The knobs on the sink were quite loose as well. The toilet make strange sounds after flushing, maybe it is supposed to do that? Plenty of hangers in the closet, the closet was a nice size as well. The interior doors looked kind of sloppy, like someone touched it up with a paint that wasn't quite the same color, just a little annoying for someone who hyper-focuses on weird things. Plugging in my phone charger made the lamp across the room turn off and then on again, just seemed odd. Room was very clean; the firmness and quantity of pillows was great! Being able to open the windows was a huge plus, view from the window not so great, but I suppose people need to park somewhere in such a congested area. Considering the cost of the room and the resort fee, the details in the room should be addressed, however it could be an aesthetic choice, albeit a poor one. Final opinion, would absolutely stay again. Once more, amazing people working here.
Soggiorno di 1 notte a gennaio 2024
Risposta di Kelsey H- Social Media Coordinator, il giorno 22 gen 2024
Thank you for all of the great feedback about your experience! We appreciate you going into such detail and highlighting what you felt to be our strengths and weaknesses. We will share your concerns with our team as we are committed to improving. We are grateful that you brought these issues to our attention and helping us to provide a better experience moving forward. We would love to care for you again in the future.