Resort e hotel con spa a Saranda

“The hotel is greatly located within walking distance of many restaurants, bars and activities. Being a Meliá rewards member, I asked if I can add my membership to my reservation to which the front desk staff said they are not aware of what that is. Upon accessing the WiFi, I realised it was password protected, the password was not given at check in. The spa which was an amenity at the hotel did not offer massages over the weekend because nobody was available to do it. For breakfast, my...

“We booked studio flat rooms but not anywhere on Expedia it states those room are 100m away from the hotel built underneath residential flats. We woke up to people cooking everyday and the smell was horrible. The music by the pool was so loud everyday not sure the reason as people come on holiday to relax. The manager did not want to help us at all. We were given horrible rooms and instead of admitting her fault she just kept on saying they’re fully booked. She didn’t even offer us free drinks or...

“ ..”

“The room was very clean, which we really appreciated. The staff was also very kind and welcoming, although at times the service did not quite feel at the level you would expect from a 5-star hotel. The property itself seems to have great potential, but some areas could use a bit more attention and maintenance. For example, near the main entrance there was a section under repair covered with plastic and tape, which affected the first impression a little. The breakfast offered both sweet and...