2/10 Terribile
Laura
Viaggio di coppia
6 ott 2025
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We booked this hotel because they had free airport shuttle however when we tried to call them to schedule a pickup when we arrived from PA, the phone rang several times & then hung up. We called 15 times altogether before & after our flight & still no answer. We called corporate to verify our reservation & to find out how we can get ahold of the hotel but they only had the same number we did. They said the shuttle should be outside when we arrived. It was not. We ended up having to call an uber to get us to the hotel. This was at 10:00pm. When we got to the hotel, we told the front desk that we had been trying to call them since 6pm. Corporate never contacted them. They told us that they were having phone issues & would reset it. Meanwhile we were out $15 for our uber. The room was on the first floor by the elevator, ice machine & lounge. We heard everything all night long! The next day, we reported that the light above the sink was flickering, the toilet seat was broken & the body wash was empty. When we came back to our room at the end of the day, nothing was done. Not even a clean up. Saturday night, we got to hear all of the above plus it sounded like furniture was being moved. Sunday evening, the phones were out again.The desk clerk had to give us her personal cell number to call when we were ready to be picked up by the shuttle & again, noise all night long. I would not recommend this place to anyone.
Laura
Soggiorno di 3 notti a ottobre 2025