First, I set up my reservation months before my daughters wedding. 1.5 weeks prior to the event I was informed it would not be available. I was offered a replacement that had one less bedroom. I took it as I had already informed caterers and the bridal party of where they were expected to be for hair and makeup and wanted to be able to get the change out quickly. I ended up paying for another VRBO to accommodate our other guests.
We arrived and all appeared fine. I paid for a 12 pm checkin, but by 3 we noticed the air was not working. I called and a work order was made to repair ASAP.
The repairman arrived at 5 and after several hours explained the system was frozen and they would have to fix it the following day. He would get us tower coolers for that night.
By 8:30 no tower coolers were delivered. I called and was informed his order went in after hours, they had no tower coolers in inventory ( Savannah in May). But we’re sending someone to go get some.
9:30 the person arrived with 3 fans. Nothing to cool the house.
Mygrand children slept on the first floor in the living room with 2 fans( an infant, a toddler and a 10 year old).
I called that morning to explain in a a serious manner that I had people coming for the wedding for hair and makeup and a caterer for food, and we could not change the location again.
I received a text telling me under the terms of my contract I was not to have any events there and not to exceed the number of guests staying there. I was outraged that this was the response, but sent back that we were allowed 16 overnight and I had 13, and unless they considered 10 for hair and makeup an event we were ok. No response came back.
That day the AC maintenance was there by 9 and we were fixed by 10:30.
My bedroom door and closet door did not shut.
The master shower door did not shut. The bathroom light was an exposed bulb with no globe.
The refrigerator made a constant humming noise.
The pool was painted black which made it look dirty, and the surrounding area was covered with leaves and sand. The copper fountain that was to provide airflow to the pool as well as the filtration system did not work.
We had one towel per person for a 5 day stay. One kitchen towel.
The neighborhood was across the street from what I would call a combat zone. On 2 separate nights we had “ drink , drink, drink…” until 2 in the morning.