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Recensioni per Spark by Hilton Savannah Airport

3 out of 5
Spark by Hilton Savannah Airport
15 Jay R Turner Drive, Savannah, GA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 294 su 871 recensioni" "
Valutazione di 8 - Buono. 278 su 871 recensioni" "
Valutazione di 6 - Soddisfacente. 143 su 871 recensioni" "
Valutazione di 4 - Scarso. 100 su 871 recensioni" "
Valutazione di 2 - Terribile. 56 su 871 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Avery Jo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great stay! I really liked how there was an airport shuttle. It made it very easy and convenient. I will stay here again when I’m back in the area. I wish there were more breakfast options besides bagels and muffins. Our room also did not get cleaned while I was there.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Avery,Thank you for choosing Spark by Hilton Savannah Airport! We're glad our convenient shuttle added to your experience and that your overall stay was pleasant. Rest assured, we will take your suggestions regarding breakfast into consideration for future improvements, and we will speak with our housekeeping team to ensure our high standards of cleanliness are being met. Nevertheless, it was great having you here, and we hope to welcome you back soon.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

Richard

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The facilities were clean and the staff friendly but the entire floor and especially the room we were in reeked of fresh paint. Our room had painters tape covering both sprinklers in the room (fire safety violation!?). Other than the sketchy elevator that's about it.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Richard,It was a pleasure having you stay with us during your time in Savannah. We are delighted our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. We'll be sure to share your concerns with our team to ensure any odor issues are dealt with swiftly. Thank you for taking the time to leave a review, and we hope to welcome you back in the future for an improved experience!Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Marcella

Viaggio con la famiglia
No ice bucket or cups in room. Went to the desk for ice bucket and was told none available. One wash cloth, one hand towel and 2 small bath towels. There were 2 of us. One plug on one side of bed none on other side. No coffee maker or microwave. Breakfast was a joke - bagels, yogurt and wrapped muffins. Won’t be back.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Marcella,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our sincere apologies if your room didn't have everything you needed and for any inconvenience this may have caused you. Also, we're very sorry you didn't enjoy our breakfast offerings. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Lucas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Maryorie, Lakeland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stefany was very helpful and pleasant to talk to
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 28 mar 2024
Dear Maryorie,It's wonderful to receive your excellent review of Spark by Hilton Savannah Airport! Stefany will be proud to be commended for her friendly assistance, and we hope you'll come back soon!Sincerely,Wendy KirbyGeneral Manager

6/10 Soddisfacente

Salvador

Mi è piaciuto: Personale e servizio
Was going thru repairs alot of doors left opened thru the night
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Salvador,Thank you for being our guest. The safety and security of our guests is a top priority at our hotel, and rest assured, we'll remain focused on securing our entrances. Should you ever have a concern, please stop by our front desk so we can address any issues. Despite this, we hope you otherwise had a comfortable stay. Your feedback is appreciated, and we hope to see you again.Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Tammy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They were changing over to a Hilton that day, they were not ready for guests, remolding going on all over the whole hotel. Never should have been open to guests especially for the premium price they were charging! The manager said she would take care of us, but when I went down to check out nothing had been done and she wasn’t there. The manager on duty said she would comp our rooms, which is very nice but still waiting for my cc to be credited.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Tammy,Thank you for your review. We sincerely regret to learn that you were not satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Please know that when booking through a third-party site, billing inquiries and refunds should be dealt with through them. Nonetheless, your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Savannah.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

Rhoda

Non mi è piaciuto: Pulizia
This hotel was like a war zone! I understand it is being remodeled, but guests should receive a nice discount for the having to deal with the noise, trash, terrible breakfast bar, etc.
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Rhoda,Thank you for your feedback. We acknowledge the disturbances caused by our current remodeling efforts and are working diligently to minimize any inconvenience. While we strive to maintain our service quality during this period, we understand the impact on your experience. We appreciate your patience and look forward to welcoming you back to a significantly improved environment.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

john

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I understand that they were under construction but even that the room didn't have any towels or any toiletries in it there's no microwave the shower made a loud whistle and the staff seemed more intent on making sure the construction workers had rooms but not keeping the cross traffic noise down after hours
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 25 feb 2024
Dear John,Thank you for sharing your concerns with us. We apologize for the inconvenience you experienced during your visit. Our housekeeping team will ensure that rooms are fully stocked, and our maintenance team will check your shower. Your input is valued and we hope for a chance to deliver a better experience in the future.Sincerely,Wendy KirbyGeneral Manager

8/10 Buono

Kimberly

Mi è piaciuto: Personale e servizio
My low scores are based on the property being under renovation.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 23 feb 2024
Dear Kimberly,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're sorry to hear we fell short of meeting your expectations and for any issues you encountered with our renovations. While we do our utmost to ensure these updates have minimal impact on our guests, we apologize for any inconvenience caused. We're grateful for your feedback, and we hope to have the opportunity to impress you the next time you're in the area.Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Russell, Palmetto

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
This property is under a remodel conversion to a Hilton. We were in a room on the first floor where the walls were being sheetrocked and dusty. Our room key only worked sporadically. In the morning we went down to have breakfast and found there was nothing left. Eggs were gone, no fruit - a joke. We went to a Toasted Yolk and spent $41 for breakfast. Parking was limited as the construction crew had closed off areas. Parking lot lights were not working in some areas of the lot. We have a noncancellable reservation at the same hotel for Feb. 18 but we will not stay there. Would be nice to receive a reimbursement as we will be staying at a Holiday Inn at a neighboring location.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Russell,We appreciate you sharing your thoughts regarding your recent stay at our property. We're very sorry to learn of any unfortunate issues you encountered and that we were unable to meet your expectations. Please accept our apologies for any disturbance you experienced with our temporary renovations and that breakfast was not replenished in a timely manner. We will certainly discuss your feedback internally to address where we need to be doing better. Your comments are essential as we continually strive to provide our guests with a positive experience. Thank you for your valuable input.Sincerely,Wendy KirbyGeneral Manager

6/10 Soddisfacente

james, GLOUCESTER POINT.

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Desk manager was not very helpful. Acted like it was a chore to get out of his chair and wait on us. Didn't offer up much help without us asking for it first.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Dear James,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please know that this is not typical of the high standards of service that our teammates strive to provide. Your feedback is valuable to us, and we will be sure to share your feedback with the appropriate team members for improvement purposes. Please visit us again for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Kirk

Mi è piaciuto: Pulizia e personale e servizio
Desk clerk very friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Kirk,A warm welcome goes a long way at Comfort Inn & Suites Savannah Airport! We are so proud that our front desk clerk was a highlight of your stay, and hopefully, you had a great trip overall. Happy travels, and we look forward to our next opportunity to serve you. Sincerely,Wendy KirbyGeneral Manager

8/10 Buono

gail

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
i do not like the fact that you no longer have stay shuttle and can leave car while on trip this was one of the better amenities you had for people traveling on trips ☹️
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 5 feb 2024
Dear Gail,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, please know that we do have a complimentary shuttle to Savannah/Hilton Head Airport. It was a pleasure having you here, and we hope you return soon.Sincerely,Wendy KirbyGeneral Manager

6/10 Soddisfacente

irma, Hampton

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Staff could take better care when cleaning. No dining options are available onsite, however, there are a number of restaurants in the immediate area. Also, some delivery options are available.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 5 feb 2024
Dear Irma,Thanks so much for your valuable feedback. We apologize for any lapse in cleanliness you experienced, and we'll be sure to notify the appropriate team members. We're glad to hear you were able to take advantage of the many restaurants in the area. It would be great to welcome you back anytime!Sincerely,Wendy KirbyGeneral Manager

8/10 Buono

Nikki, Savannah

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice, clean rooms. Convenient shuttle to the airport. The front desk wasn't staffed and we had to wait to be checked in.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Dear Nikki,Thank you for choosing to stay with us at Comfort Inn & Suites Savannah Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of some of our convenient amenities. However, we apologize for any delay you experienced at check-in and for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Francisco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Barbara

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Lynn

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
From the moment I walked in the Front Desk CSR Navada was Excellent! She went above and beyond with her service! I had stayed here before and she was excellent then too (Hospitality is key to a good stay)! Thank You!! Want to give a shout out to Winsom, She was working the breakfast area and came right over and helped the customers & me with making sure we had everything we needed! The only negative I have is the shape of the hotel. It needs renovations to bring it back to life. Do wish the bar had been open. It was closed when I was here last time too.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Dear Lynn,Thank you for choosing Comfort Inn & Suites Savannah Airport and for sharing such a lovely review. Navada and Winsom will both be delighted to know they helped make your stay so memorable. We look forward to welcoming you back for another great visit.Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Jerry, Marco Island

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

NANCY, Mineral Point

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to the airport. Check-in staff were never the most personable or friendly any of the 3 different times we stayed. Bathroom light/fan was in Off position but NEVER shut off. Blow dryers either didn't work or were no longer attached to the wall. Elevator and room floors were dirty.
Risposta di General Manager, il giorno 19 gen 2024
Dear Nancy,Guest feedback is important to us, so we appreciate you sharing yours. While we are honored to have you as our guest, we are sorry to see we dropped the ball during your visit by not living up to our normal high standards. Please know we work hard every day to provide our guests with spotless accommodations and wonderful service, so your comments will be reviewed internally to ensure positive changes going forward. It's our hope we have the opportunity to show you our true value and caring spirit during another visit.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

NANCY, Mineral Point

Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Bruce

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Veronica

Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

NANCY, Mineral Point

Viaggio di coppia
Elevator was dirty. Breakfast was poor w no fruit and small amounts of scrambled eggs and bread for toast. Front desk clerk at check-in was not rude but said two things to us (he asked for my ID and elevator to the left)
Risposta di General Manager, il giorno 15 gen 2024
Dear Nancy,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and service as well as for any disappointment with breakfast. Should you be in the area again, please consider coming back to see us.Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Cyro, Kissimmee

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel premises were dirty, truly! The carpet has stains all over. The elevator smells really bad. The room's carpet had stains that looked disgusting. The air conditioner was the most dirty, unhealthy and the small, OMG, I can't even describe! The mattres wasn't comfy at all, it felt like I was falling from the bed the whole night, as it was uneven. To be fair, the bathroom looked clean. My family and I couldn't sleep because if the air conditioning smell, we had to turn it off. Never ever again! The worse accomodation ever for the price we paid!
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 13 gen 2024
Dear Cyro,The issues you raise are important to us. Please accept our apologies for anything less than perfect during your visit. Our team will review your feedback in detail and make any necessary corrections to our accommodations. We'd be grateful for the chance to provide you with more suitable accommodations should you travel back this way again.Sincerely,Wendy KirbyGeneral Manager

8/10 Buono

Renesmee

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Marissa

Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Martin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Just avoid this facility in any case ! Very dirty and out dated from loby to their beds ! Ecerywhere filthy! Breakfast minimal with not enough bread and other ingredients !
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 dic 2023
Dear Martin,Thank you for your feedback. We are sorry for any way we failed to meet your expectations. Our team is committed to positive change, so we will reflect upon your notes and use them to ensure that we are meeting our own high hospitality standards. On your next trip to the area, we hope you’ll allow us to welcome you back for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Shawn

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Melissa

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value!
We wanted a basic hotel that wouldn’t break the bank just for the night before an early morning flight. This fit our needs. The front desk staff were pleasant and efficient with check in and check out ( and we checked out at 4 am!!). Although the property is not new and could use some freshening, it was clean, the bed was comfortable and it was quiet even though it was quite busy. Would do the same again
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Stephanie,Thank you for taking the time to leave us your review. Our team is delighted you received excellent service and enjoyed our clean, comfortable beds and quiet rooms. It was our pleasure to host you during your recent visit, and we hope to see you again soon.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

CLYDE

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Emily

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Kathleen

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Srikant

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Travis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 13 dic 2023
Dear Travis,Thank you for your perfect rating. We are glad that our team made a positive impact on your stay. It was a pleasure to have you as a guest. We look forward to welcoming you back. Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Caren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Many times it was difficult to reach anyone at the front desk. Calls from outside the hotel and inside as well. That was very frustrating.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 8 dic 2023
Dear Patrick,Thank you for taking the time to share your comments. We take pride in delivering attentive service, so we'll work to improve in this area. Our team is confident we can do better, and we hope to have a chance to prove this. Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Patricia

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Randy

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Kimberly

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After driving 16 hours we were pleasantly surprised that the room was very clean and cozy, considering we had a room that allowed pets. (We had our two well behaved dogs)Unfortunately, as soon as we turned in for the night, the room next to ours seemed to have a WWE event in their room. The epic noise kept us awake until well after 1am. Not a good experience!
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager , il giorno 5 dic 2023
Dear Kimberly,Thank you for sharing your experience. We're glad you found your room clean and cozy, especially with your furry companions. However, we're concerned about the noise disturbance you encountered. We strive for a peaceful environment for all our guests and work with our team to better address such issues. We value your feedback and hope to have an opportunity to offer you a more tranquil stay.Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

kangvane

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time staying at this property not bad the room it’s clean. The staff check in would be nice if he smile little to guest
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Thank you for choosing Comfort Inn & Suites Savannah Airport for your stay, and we're pleased to hear that you found the room clean. We appreciate your feedback about the check-in experience, and we'll take it into consideration to ensure a warm and welcoming atmosphere for our guests. Your comments are valuable, and we look forward to the opportunity to host you again for another positive experience.Sincerely,Wendy KirbyGeneral Manager

2/10 Terribile

Carlos

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty and worn
Risposta di General Manager, il giorno 29 nov 2023
We apologize for the inconvenience you experienced during your stay. Our commitment is to provide a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Your feedback is important, and we will address the issues you mentioned to ensure improvements in the future. Thank you for bringing this to our attention.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

Carlos

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty and worn
Risposta di General Manager, il giorno 29 nov 2023
Dear Carlos,Thank you for taking the time to leave us a review. We are disappointed that we were unable to meet all of your expectations. Your feedback will be shared with our housekeeping team for improvement. Please visit us again in the future so we can show you a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Jose Manuel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelent
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 22 nov 2023
Dear Jose,Thank you so much for choosing to stay with us at Comfort Inn & Suites Savannah Airport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

Victoria

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
I was greeted my a very sweet young lady she was very helpful. Night person not so friendly, shuttle was great. I disliked the carpeting in room was very dirty a carpet and drainage was horrible.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Victoria,Thank you for sharing your experience. It's lovely to hear about your warm welcome and the efficiency of our shuttle service. However, we're concerned about the issues you encountered with your room's cleanliness and functionality, along with the inconsistency in our service. Rest assured, our team will take steps to resolve these matters. We greatly appreciate your feedback and look forward to having you with us again, ensuring a more comfortable stay.Sincerely,Wendy KirbyGeneral Manager

4/10 Scarso

Sarah

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don’t stay here
The room was across from the breakfast area. The door lock didn’t work. The our dude number didn’t match the emergency chart in the inside. It looked like there was throw up or some pinkish liquid on the AC unit. It bed sounded like it was falling apart.
Top locked worked.  Bottom didn’t.
I was in room 120 according to my room packet and the number outside.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Sarah,We are disappointed to learn that we fell short of your expectations. Please accept our apologies that your stay was less than satisfactory, and know that your comments are heard and will be discussed with management and our entire team to make sure we do better going forward. We are committed to guest satisfaction and appreciate you taking the time to review your experience.Sincerely,Wendy KirbyGeneral Manager

10/10 Eccellente

Eucaris

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

John

Soggiorno di 1 notte a novembre 2023