6/10 Soddisfacente
Kouba
Viaggio di coppia
29 dic 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The good:
- staff at front desk extremely nice and friendly
- perfect location
- nice bathroom
- Molton brown bath products
- Nespresso and water bottles
- good bed and pillow
The bad:
- they had only one decaf left our whole 5 nights stay. Why not ordering some when they open the last box instead of when they run out of it?
- no hot water (warm only) Saturday morning
- destination fees justified by getting WiFi, 15$ off daily, free drinks and appetizer from 2PM to 5PM only. There is no pool, no gym but they still charge fees ?!?! Unless you plan to be at the hotel between 2 to 5PM you are basically losing money
- room service was forgotten one day despite leaving the tag asking to do it from 11am to 10PM
- finally, service (or I should say lack of service?) at breakfast was the worse I ever got with a young waitress definitely not bidding she was not happy to work there
Again, front desk team is amazing but is it really a luxury hotel and will I ever stay there again ? Absolutely not. Was expecting more. Thanks!
Kouba
Soggiorno di 5 notti a dicembre 2025