Vacanze a Sawgrass

Had a good stay over with the grandkids who enjoyed all the amenities!

Excellent hotel with clean, comfortable rooms and friendly staff. The location and overall service were outstanding, and I had a great stay. The only downside was the breakfast, which felt a bit outdated and could use more variety and fresher options. With an improved breakfast, this hotel would be nearly perfect. Overall, I would definitely stay here again.

Ottima posizione. Struttura pulita ed ordinata, anche se un po' datata. Il mio giudizio è comunque molto positivo. Ottimo rapporto qualità prezzo!!! La consiglio!!!!

Camera pulita, colazione buona, personale cordiale, tutti i servizi (ristoranti e distributori) nel raggio di 5 minuti. Comodissimo per andare ai parchi Disney con l’auto, nei giorni di capodanno sia la mattina che la sera siamo andati e tornati in 15 minuti. É disponibile anche uno shuttle su prenotazione. Consigliato

I am very disappointed with my experience at The Grove Resort in Orlando. I traveled from New Jersey with my children to celebrate their graduation, and we chose this resort for its family-friendly amenities and water park. Unfortunately, three straight days of thunderstorms and heavy rain kept the water park closed, so my children could not enjoy one of the main reasons we booked. I also have a child on the autism spectrum, and being stuck indoors for several days was especially difficult for him. I hoped the resort would show some understanding and offer flexibility or even a small gesture of goodwill, but instead I felt dismissed. The customer service was also disappointing. When I contacted the front desk about issues with my unit, I was told they could provide cleaning supplies but would not send anyone to clean it. I was shocked that, as a paying guest, I was expected to handle it myself. Cleanliness was another concern. I found dust and dirt in the unit, which made it feel neglected. After speaking with management, I felt my concerns were not taken seriously and no effort was made to accommodate my family after several days of disruptions. I understand that weather is beyond the resort’s control, but customer service, cleanliness, and guest treatment are not. My family did not feel valued or respected during our stay. I will not be returning to The Grove Resort, and I cannot recommend it to other families.