Sara, we are disappointed we fell short of your expectations and apologize for not providing the level of service you deserved. I am also sorry you were not pleased with our complimentary grab-and-go breakfast offerings. We will definitely step up our game and hope we have a chance to restore your confidence in our hotel. Sincerely, General Manager

Dear Krishna, Thank you for choosing Extended Stay America and taking the time to post a review. We're thrilled to read that you felt safe during your stay at our hotel. However, we apologize for any inconvenience caused by cleanliness issues in the hallways, and we'll address this promptly with our housekeeping team to ensure improvements. Thank you for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Jason, We apologize for the inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that you encountered issues with noise, odors, and cleanliness. Your feedback is invaluable, and we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management

Dear Edwin, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We value your input and will use it to make improvements to enhance our guests' experiences. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations during your stay. Your feedback is crucial in our ongoing efforts to enhance our property, and we genuinely appreciate your input. Your comments will guide us in improving and aligning with our guests' preferences, ensuring a better experience for all. We value your insights and hope to welcome you back in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. We're thrilled to learn that our prompt service, clean rooms, and well-equipped facilities, including the cooking area, surpassed your expectations. We appreciate your feedback on the surroundings and will strive to enhance that aspect. We value your recommendation for a price adjustment and are pleased you enjoyed the extras. We eagerly look forward to welcoming you back and ensuring an even more enjoyable experience.Sincerely,Hotel Management

Dear margarita, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope to welcome you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is deeply concerning, and we extend our sincere apologies for the cleanliness lapses and maintenance issues you described. We take your comments seriously and assure you that corrective measures will be implemented to address these issues. We value your input, and your insights contribute to our ongoing commitment to providing a comfortable and clean environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Christina, Thank you for your review. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Christian, Please accept our sincere apologies for failing to meet your expectations on this visit. We genuinely regret our accommodations fell short of the high standards we strive to deliver. We hope you will consider giving us another chance to welcome you and show you a much-improved stay.Sincerely,Hotel Management

Dear Adam, Thank you for your kind words! We're thrilled to read that you enjoyed our relaxing accommodations and devoted service. Providing exceptional experiences is our priority, and we're delighted that you enjoyed your time at Extended Stay America. Your positive feedback encourages us, and we look forward to welcoming you back for another brilliant stay in the future.Sincerely,Hotel Management

Dear Maricel, Thank you for your review of our hotel. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Tina, Thank you for taking the time to review our hotel. Your acknowledgment of our staff's efforts and appreciation of our property's cleanliness is greatly appreciated. We never intend to disappoint; therefore, we apologize for any shortcomings that may have affected your stay. Unfortunately, maintenance issues arise occasionally. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear JULIE, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. While it's great to hear that the receptionist provided excellent service, we apologize for any issues with the room's cleanliness. Your comments are valuable, and we'll improve our standards to ensure a more pleasant experience for our guests. We hope you might consider staying with us again, and we'll strive to provide an even better stay. Thank you for sharing your insights.Sincerely,Hotel Management

Dear CHARLENE, Thank you for being our guest and sharing your detailed review. We're truly sorry to learn about the issues you experienced during your stay. We follow strict industry standards regarding the cleanliness and comfort of our accommodations. Further, we genuinely value the safety of our guests, and the problems you encountered do not align with our usual service standards. We want to assure you that we are committed to taking remedial steps to prevent future occurrences. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure a more satisfying experience for future guests. We hope you will allow us a chance to welcome you back and regain your trust in our hotel.Sincerely,Hotel Management.

Dear Guadalupe, Thank you for choosing Extended Stay America. We're glad to read that you had a great overall experience. However, We appreciate your feedback about the external cleanliness and pet-related issues. We take this seriously and will work on maintaining the cleanliness of our facilities. Our goal is to provide a pleasant environment for all guests. We hope you'll return in the future for an even more satisfying visit.Sincerely,Hotel Management.

Dear Ali, We extend our gratitude for reviewing your stay at Extended Stay America. We're glad you found our location convenient. Unfortunately, your breakfast experience didn't meet your expectations. Your insights are valuable as they guide our efforts to enhance the guest experience. We're sorry for any inconvenience caused and appreciate your understanding. We hope you enjoyed your overall time in the city and made the most of your sightseeing program. Thanks again, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Emiliano, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Francisco, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Ed, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for sharing your valuable feedback. We apologize for the inconvenience that you faced during your stay at our hotel. Our commitment is to provide every guest with an exceptional experience, and we are sorry that we fell short of your expectations. We would like to assure you that we take your comments seriously, and we will take necessary steps to improve our services. We sincerely hope that you will give us another opportunity to provide you with the hospitality that you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We appreciate your wonderful comments about our hotel and are pleased you enjoyed your clean room. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. We will look into this matter; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Sincerely,Hotel Management

Dear Sudhir, We are sorry for any concerns you may have had during your stay. Our goal is to provide our guests with a clean and comfortable environment, and we regret that this issue affected your experience. We will investigate your concerns to improve our service for your next visit. Thank you for your honest feedback.Sincerely,Hotel Management

Dear Sheldon, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to write a review of our hotel. Your comments on cleanliness have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We apologize for the front desk team's inability to assist you when you needed them. Our staff will be included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Melida, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Nkem, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Nicole, Thank you for staying with us and sharing your concerns. While we are pleased that you loved the clean towels and the bedding, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Lolita, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management