Reception

Recensioni per Four Points By Sheraton Seattle Airport South

3.5 out of 5
Four Points By Sheraton Seattle Airport South
22406 Pacific Hwy S, Des Moines, WA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 544 su 1000 recensioni" "
Valutazione di 8 - Buono. 236 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 1000 recensioni" "
Valutazione di 4 - Scarso. 57 su 1000 recensioni" "
Valutazione di 2 - Terribile. 68 su 1000 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Gionata

Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 17 dic 2023
Gionata, thank you for choosing to stay with us and sharing your rating. We're dedicated to improving our guest experience, and your feedback is essential in this process. If you have any further comments to help us enhance our services, please feel free to share. Look forward to welcoming you back on your next visit.

10/10 Eccellente

Ilya

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Ilya, thank you for choosing the Four Points By Sheraton Seattle Airport South. We are thrilled to hear that you had a positive impression of our premises. We look forward to welcoming you back in the future.

4/10 Scarso

Kevin

Viaggio con la famiglia
Gave us a room that hadn’t been cleaned, told front desk then waited almost an hour, still nothing….finally found housekeeping and asked them to clean our room which they promptly did.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Kevin, thank you for sharing your experience. It's regrettable that your room was not ready upon your arrival and we apologize for any inconvenience caused. Normally, our cleaning procedures are executed with precision and we sincerely regret that they were not met during your stay. We're glad to learn that your room was eventually serviced promptly. We appreciate your patience and understanding throughout this process. Rest assured, your feedback has been noted and will be shared with our team members to enhance our guest experience in the future.

8/10 Buono

Vikkilee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was pleasant and helpful. The room was clean and the bed was comfortable. It was close to SeaTac which was very convenient.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Vikkilee, thank you for sharing your positive experience at Four Points By Sheraton Seattle Airport South. It's wonderful to hear you found our team members friendly and helpful. Your recognition of our clean rooms and comfortable beds is also much appreciated. We're thrilled our proximity to the airport enhanced your stay as well. We can't wait to welcome you back in the future.

2/10 Terribile

Rajinder

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not a safe place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Rajinder, we regret to hear that you felt uneasy during your stay. Your safety is our utmost priority and we consistently work to ensure a secure environment. If you could provide further information about your experience, we'd like the opportunity to address it properly. We appreciate your feedback and hope for an opportunity to regain your confidence.

10/10 Eccellente

Martine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property very clean and friendly staff
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Martine, thank you so much for leaving such a wonderful review! At Four Points By Sheraton Seattle Airport South, we strive to create a clean, welcoming space for all our guests and we're glad that you appreciated our efforts. We're thrilled that you found our colleagues friendly and attentive during your stay. We look forward to having you as our guest in the future. Safe travels!

2/10 Terribile

Carol

Non mi è piaciuto: Pulizia e personale e servizio
We were given a room that was already occupied by another guest. We used the key to enter, only to find it was occupied. Thank goodness those occupants were not in the room at that time. When i returned to the front desk, the only thing the clerk said was "sorry for the inconvenience ". On top of that, nothing further was done to remedy and we didn't receive the room upgrade as promised at the time of check-in.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Carol, it's regrettable to read about your recent experience. We truly apologize for the confusion regarding the room occupancy, that surely should not have happened. We also acknowledge your disappointment about the absence of the promised upgrade. We assure you that we take your feedback seriously. We aim to ensure such lapses don't repeat in the future and to make every guest's experience memorable and seamless.

8/10 Buono

Lynn

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only problem was the front desk clerk never showed up so the security guard had to handle the front desk but didnt know how to check in guests. He was so kind and apologized repeatedly. They called in another staff member so after about 40 minutes i was able to get checked into my room. They comped my parking and gave me a free breakfast. I appreciated all his efforts to keep me informed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Lynn, it's great to hear that you appreciated the dedication and effort shown by our team member during your check-in at Four Points By Sheraton Seattle Airport South. We regret that there was some delay initially, but we're delighted that we could provide you with complimentary parking and breakfast. We take valuable feedback like yours to improve our guest experience and appreciate your understanding. Looking forward to welcoming you back.

8/10 Buono

Juan F Gutierrez

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good overall hotel, but be warned that they charge for the parking. Also the restaurant service for breakfast is terrible
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Juan, thank you for staying at the Four Points By Sheraton Seattle Airport South and for sharing your feedback. We're pleased that you found our hotel agreeable. However, we acknowledge your comments about the extra charges and an area of our morning service that did not meet your expectations. Our team members are constantly working on ways to enhance guest experiences, and your feedback will assist us in this endeavor. We hope to have another opportunity to welcome you back for a more seamless stay in the future.

10/10 Eccellente

Dennis

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nicer
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Dennis, it's fantastic to hear you enjoyed your stay at Four Points By Sheraton Seattle Airport South. We appreciate your brief yet positive feedback. We hope to see you again soon.

10/10 Eccellente

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 apr 2024
Christopher, it's great to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations. Thank you for choosing our hotel and we hope to welcome you back in the near future.

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 apr 2024
Thank you for the 5/5 rating, Jonathan!It's excellent you enjoyed your time at Four Points By Sheraton Seattle Airport South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I switched to this property last minute after reserving elsewhere and finding the other property to feel quite unsafe. Luckily, this Sheraton was accommodating and the front desk staff was extremely friendly and helpful. They gave my information on where to eat (especially helpful since it was a holiday) and were able to arrange an airport shuttle with no issues at all. Very grateful for this hotel and their staff!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Katherine, it's wonderful to read that you felt safe and well-accommodated at the Four Points By Sheraton Seattle Airport South. It's also delightful to know our team members at the reception were able to provide timely and helpful recommendations for dining and seamless airport transportation. We are grateful for your kind words and we eagerly anticipate your next stay!

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Driving in and out during "high traffic" times takes patience. Also, add the $4 breakfast as part of your booking. If you don't, it'll cost you $18.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
James, it's great to see you enjoyed your stay at Four Points By Sheraton Seattle Airport South. Indeed, navigating during peak traffic times may be a bit challenging, but we trust our convenient location provided you with enough rewards in return. Your suggestion to add breakfast when booking is an excellent tip for our future guests, potentially saving them significantly. We're looking forward to welcoming you back in the near future.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
We appreciate you sharing this positive rating, David!The comfort of our guests is important to us so we can't wait to see you back again at Four Points By Sheraton Seattle Airport South. We want to share an even more enjoyable experience with you next time.

10/10 Eccellente

Uriel

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 apr 2024
Uriel, it's wonderful to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations. Our team truly appreciates your high rating. We look forward to hosting you again in the future.

8/10 Buono

katrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Katrina, thank you for choosing to stay at Four Points By Sheraton Seattle Airport South and giving us a good score. We appreciate your trust and hope to welcome you back in the near future.

10/10 Eccellente

Rachel, Watford City

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property itself was lovely, and the staff and dining were EXCELLENT. The area itself is not super ideal, but the hotel was well secured.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Rachel, thank you for sharing your wonderful experience at Four Points By Sheraton Seattle Airport South. Our team members and dining options strive to provide exceptional services. We're glad you found the premises delightful and secure, even if the location was not entirely to your preference. We appreciate your feedback and hope to welcome you again in the future.

10/10 Eccellente

Ellie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was so clean and the herb smell in the room was so good! It feels like a spa! Definitely want to stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Ellie, it's delightful to hear that the cleanliness and rejuvenating ambiance at Four Points By Sheraton Seattle Airport South positively influenced your stay. We certainly aim to create a tranquil environment akin to a spa for our guests. We eagerly await your next visit!

6/10 Soddisfacente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 mar 2024
Thank you for sharing, Jonathan.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Eccellente

Phaedra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms inside were as expected. The Indian restaurant attached to the hotel was phenomenal, and I drive to Canada for Indian regularly. The rooms either face the street (front of building) or tenement apartments (rear), and there is no secure parking in the area. We didn't have our drapes open because our window looked into someone's living room. It would have been nice to have a "sheer" drape option, so we could let in light without feeling folks could look at us (especially at night, with lights on).
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Phaedra, it's fantastic to hear that your stay at Four Points By Sheraton Seattle Airport South met your expectations, especially your dining experience at our attached Indian restaurant. We take note of your feedback regarding the window views and the drapery options. Your comfort and privacy are paramount to us, and we'll certainly consider your insights for future improvements. We hope to soon welcome you back on your next trip, perhaps even sparing you a drive to Canada for Indian food!

10/10 Eccellente

Deborah, Hinckley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk staff was wonderful!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Deborah, it's lovely to read that you had a positive experience at Four Points By Sheraton Seattle Airport South. We take great pride in the courtesy and care our front desk team members exhibit towards our guests. Your kind acknowledgment brings us immense joy. You're always welcome to return for another enjoyable stay.

10/10 Eccellente

AGUSTIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
what is a safe and clean property in a good location
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Agustin, thank you for the positive feedback about Four Points By Sheraton Seattle Airport South. We're pleased that you recognized our commitment to cleanliness and safety. We also appreciate your comments about our advantageous location. Your compliments are encouraging and we hope you'll choose to stay with us again on your next visit to the area.

4/10 Scarso

Mike

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Found a stain and someone elses hair under the sheets. Very noisy. Bed is uncomfortable. Pillows are good. Smoke alarm has a bright green blinking light directly above the bed. We barely slept. And left early because we knew we could not rest properly. Little to no amenities. Could hear even low conversation in hallway and rooms. We chose this hotel to sleep and rest while out in the area. We didnt not achive this at all. And finding the bed had not been changed properly is absolutely disgusting. You should be ashamed. Unsatisfied. Heavy perfume of some kind in lobby.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Mike, we're genuinely sorry to hear your stay did not meet your expectations. We understand that concerns about cleanliness and noise can impact your overall comfort and rest. Be assured we take all feedback seriously and will address these matters promptly. Additionally, we're glad to hear our pillows were to your liking, though we understand the discomfort due to the smoke alarm's light. We will evaluate ways of improving our amenities to ensure a more satisfying stay for our guests, and we hope you would consider giving us another chance in the future. Finally, regarding the scent in the lobby, we appreciate your thoughts as we strive to maintain a comfortable environment for all.

8/10 Buono

Curt A

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property in a transitioning area. Not sure if area going up or down, but..... Nice room, comfy bed, nice bathroom and good shower. Odd that all lights are tied to a switch, so if you want a bedside light, you have to manually turn off all the other lights. Hmmmm
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Curt A, thank you for sharing your experiences at Four Points By Sheraton Seattle Airport South. We're pleased to hear that you found comfort in our rooms, from the nice bathrooms to our cozy beds. We appreciate your observations regarding the localized lighting controls, as feedback like yours is essential in improving our guest experience. We hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

Dwayne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
Thank you for taking the time to share your feedback, Dwayne.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Eccellente

Hunter Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bartenders at the Grille were the best! We enjoyed you lindsey!
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 7 feb 2024
Hunter, thank you for the high-enthusiasm feedback! We're delighted that you appreciated the exceptional service from our team at the Grille, especially Lindsey. At Four Points By Sheraton Seattle Airport South, we always aim for wonderful experiences for our guests. We looking forward to the chance of serving you again in the future.

8/10 Buono

Deanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff quiet clean rooms 10 minutes from airport
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Deanne, thank you for sharing about your stay at Four Points By Sheraton Seattle Airport South. We're delighted to know that you found our rooms to be clean and quiet. It's equally uplifting to hear that you thought our team members were friendly. We appreciate your feedback and look forward to your next visit.

8/10 Buono

Oxana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Oxana, thank you for taking the time to rate Four Points By Sheraton Seattle Airport South. We hope that you had a pleasant stay with us. Looking forward to welcoming you back in the future for another enjoyable experience.

10/10 Eccellente

Thalia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Thanks for the perfect rating, Thalia!We're pleased to hear that you have fully enjoyed your stay at Four Points By Sheraton Seattle Airport South, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
convenience and regular shuttle was prime location felt a bit unsafe
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 22 gen 2024
Barbara, it's great to hear you appreciated the convenience and shuttle service at Four Points By Sheraton Seattle Airport South. Our location does indeed provide easy accessibility to the airport. Regarding your concern about safety, we want to assure you that our guests' safety is our highest priority and we always strive to maintain a secure environment. Your feedback is appreciated and will be taken into consideration. We're looking forward to welcoming you back on your future travels.

10/10 Eccellente

Kuldip

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Kuldip, it's wonderful to see you enjoyed your experience at Four Points By Sheraton Seattle Airport South. We do hope to see you again in the future. Thank you for choosing our hotel.

10/10 Eccellente

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 8 gen 2024
Thank you for the great rating, Jason!We're thrilled to see how much you enjoyed staying at Four Points By Sheraton Seattle Airport South. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

zakaria

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Zakaria, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Four Points By Sheraton Seattle Airport South!

10/10 Eccellente

Charlene

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was wonderful
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Charlene, it's fantastic to hear that you had a wonderful experience with your room at Four Points by Sheraton Seattle Airport South. We strive to ensure all our guests have a comfortable and enjoyable stay. We hope to welcome you back soon!

10/10 Eccellente

Mellissa, Seattle

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was fine, however, the area around the hotel is a little less than ideal.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Mellissa, it's wonderful to know you found your stay at Four Points By Sheraton Seattle Airport South satisfactory. We appreciate your observation about the surrounding area, and while we cannot control external factors, our team members are always on hand to assist guests on how best to navigate and enjoy their surroundings. Thank you for choosing our hotel, and we hope to welcome you back soon!

10/10 Eccellente

Krista

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Krista, it's wonderful to hear that your recent visit at Four Points By Sheraton Seattle Airport South met your expectations. We value and appreciate your high rating and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Thanks for the fantastic rating, Vicki!It's outstanding we could exceed your expectations during your stay at Four Points By Sheraton Seattle Airport South. We're all looking forward to your next stay with us.

8/10 Buono

Mark

Mi è piaciuto: Pulizia e personale e servizio
Property isold and it shows. The restaurant was old and dingy and requiredmasks to use the buffets and it was totally uncovered.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 dic 2023
Mark, we appreciate you sharing your experience at Four Points By Sheraton Seattle Airport South. Your feedback about the age of the property and dining area has been noted, as we aim to keep our facilities modern and updated. Likewise, we appreciate your mention of the buffet mask requirements. These are in place to ensure health and safety. We look forward to potential future improvements based on honest feedback such as yours.

6/10 Soddisfacente

Salma

Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 21 dic 2023
Thank you for sharing your feedback, Salma.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 Buono

Robert

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Thank you for taking the time to leave us such an amazing rating, Robert!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Four Points By Sheraton Seattle Airport South.

10/10 Eccellente

Charles, Memphis

Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Charles, thank you for choosing Four Points By Sheraton Seattle Airport South for your stay and leaving a top-rated review. It's fantastic to know that you had a wonderful experience. We would be delighted to welcome you back in the future. Safe travels until then!

2/10 Terribile

Debi

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Moldy smell
The room smelled like mold. Looking at the window there was water inside the window on the floor due to the caulking being cracked or non existent in some places.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Debi, we're very sorry to hear about your experience. We apologize that there were concerns about cleanliness and maintenance in your room. Rest assured that your feedback has been taken seriously, and our management team will immediately look into this matter. We're committed to providing guests with a comfortable and enjoyable stay, and we hope you'll give us another opportunity to meet and exceed your expectations.

10/10 Eccellente

Proshat

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Best place to stay
Risposta di Customer Service, il giorno 7 feb 2024
Proshat, thank you for your kind words! Four Points By Sheraton Seattle Airport South strives to provide a memorable experience for our guests. We are thrilled to hear you think of us as your best place to stay. Looking forward to your return visit.

10/10 Eccellente

Josue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No isses
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 30 nov 2023
Josue, thank you for sharing your experience at Four Points By Sheraton Seattle Airport South. It's wonderful to read you had a seamless stay. We look forward to welcoming you back!

6/10 Soddisfacente

William

Non mi è piaciuto: Personale e servizio e servizi
Checked in but failed to offer parking pass, then in room remote for TV did not work , went to front desk because they did not answer phone to get another remote, still could not get to work tried to call again no answer. Another trip down stairs. Finally person came to room and admitted tv is always a problem, asked why no printed directions just got a shrug. Body wash despenser empty another trip to front desk. Blankets on bed were thinner than paper, tried to compensate by turning up heat, did not work. Last there is no microwave, which had assumed
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 28 nov 2023
William, thank you for taking the time to share your experience. Your encounter with the TV remote could have been decidedly smoother, and we regret that you found the communication about this matter less than ideal. In regard to the body wash and comfort elements of your stay, such as the room temperature and bed linen, we apologize if they were not up to the expected standard. Lastly, we've noted your comment about the microwave. Your feedback is valuable and will guide us in making improvements. We hope for another opportunity to offer you a superior experience.

10/10 Eccellente

Edith

Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 17 dic 2023
Thank you for sharing, Edith!At Four Points By Sheraton Seattle Airport South, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Buono

Livio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff and the room was clean and spacious.
Soggiorno di 8 notti a novembre 2023
Risposta di Customer Service, il giorno 28 nov 2023
Livio, the team at Four Points By Sheraton Seattle Airport South is delighted to hear your positive remarks about our friendly team and the cleanliness and spaciousness of your room. We strive to provide all guests with a comfortable and enjoyable stay. Your feedback is greatly appreciated and we hope to see you again soon!

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient and away from the hustle and bustle of SEA airport, but close enough to be convenient
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 25 nov 2023
Vicki, we're delighted you appreciate the strategic location of Four Points By Sheraton Seattle Airport South, allowing for tranquility while still providing ease of access to the airport. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another convenient stay!

6/10 Soddisfacente

Kasia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Our bathroom floor wasn't cleaned properly. It seems that the unit is in need of a steam cleaning.
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 16 nov 2023
Kasia, thank you for taking the time to share your feedback. We note your experience regarding the cleanliness of the bathroom floor and want to reassure you that maintaining a high standard of hygiene is a priority for us. We will certainly pass your feedback on to our housekeeping team for review. We hope you'll give us another chance to make your stay more satisfactory in the future.