4/10
Second time staying there and second time same front desk associate made a mistake that effected my stay.
First occurrence was the shuttle service to Seattle Children’s which became unavailable the morning I needed it. She failed to inform me until 20 minutes before I was due to leave and was told to call the hospital to figure out a ride.
Second occurrence was we needed to extend our stay a night and was told to come down to the front in the AM to reactivate our keys. Upon getting to the front a different front desk associate was there and informed us they were fully booked and there were no notes on our reservation saying we needed to extend. This resulted in us needing to scramble to pack our belongings before heading to the hospital for the day and to find a different accommodation.
Overall the hotel is nice and we love that there is complimentary breakfast. Our only issue was with this certain associate
Kristine
Soggiorno di 1 notte a luglio 2025