6/10 Soddisfacente
Kristyn F.
9 ott 2025
Mi è piaciuto: Pulizia
Overall, the property was comfortable, clean, and central to downtown, but I did experience a few issues that affected my stay.I had difficulty unlocking and locking the door, which often took several minutes and required holding the key at a very specific angle. When I reached out for help, I was told the lock was “tricky,” and the property manager applied WD-40, which unfortunately got all over my hands when I used the key afterward.At the end of our stay I sent a message noting that the toaster wasn’t working and that the key was a “pain in the ass,” simply expressing frustration about how difficult it was to secure the door. The property manager’s response came across as condescending and defensive, claiming I was being aggressive and that no one else had ever had issues. I found this reaction unreasonable given that my feedback was minimal and intended to be helpful.Overall, the property manager was difficult to work with and did not handle feedback professionally. I hope this feedback is received in the constructive spirit it’s meant — improving the communication approach and addressing the lock issue would make future guests’ experiences much smoother. Below is my text exchange with Steven Cyrus the property manager for context.
Kristyn F.
Soggiorno di 3 notti a ottobre 2025