2/10 Terribile
Roberto
17 ago 2024
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
No.This is my opinion at the end of a stay in this hotel which claims to be a four star but both for the staff and the poor quality of the services it is definitely a low class pension. The hotel was half empty when I arrived. Irrespective of that I did not ask for any room upgrade, as I had already booked an executive room, but simply for accommodation on the upper floor. Nothing to do, the fifth floor was assigned to me.It is worth clarifying that Oriens Hotel and Residences partly lies on a hill: on one side you have access to some floors, on the other to others. I reached the hotel, in the absence of any information given to me before my arrival even though I had requested it, on the hillside with the reception on the fourth floor and the rooms located on the fifth and over. The executive rooms are stuffy. Although by far more expensive than the standards they have no view but and internal one which makes them unbelievable unwelcoming. It seems just like staying in prison, in total absence of direct light, always in the dark and with the curtains closed so as not to be caught by whoever is in front of you walking around in your underwear. The executive rooms are small: a queen-size bed with a small sofa next to it, a kitchenette without any utensils (!), a table, a no-window bathroom with damps on the ceiling, a handwashing basin instead of a sink (I had to brush my teeth in the bathtub!), mould and rust on taps and walls, sparse and old furnishing. Not properly cleaned.
Roberto
Soggiorno di 2 notti a luglio 2024