2 piscine coperte, 10 piscine all'aperto, cabine incluse nel prezzo
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Recensioni per Granada Luxury Belek - All Inclusive

Granada Luxury Belek - All Inclusive
Belek Mahallesi Cumhuriyet Caddesi, No. 7-102, Serik, Antalya

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 129 su 223 recensioni" "
Valutazione di 8 - Buono. 53 su 223 recensioni" "
Valutazione di 6 - Soddisfacente. 17 su 223 recensioni" "
Valutazione di 4 - Scarso. 8 su 223 recensioni" "
Valutazione di 2 - Terribile. 16 su 223 recensioni" "

8,8/10

Pulizia

8,4/10

Personale e servizio

8,8/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Leila

I wish they had more music and dancing
Soggiorno di 6 notti ad aprile 2024
Risposta di CRM Management Granada Luxury Belek, il giorno 25 apr 2024
Dear “Leila”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Oguzhan

Soggiorno di 2 notti a gennaio 2024
Risposta di CRM Management Granada Luxury Belek, il giorno 1 feb 2024
Dear “Oguzhan”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Katya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 18 dic 2023
Dear “Katya”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Suely

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The staffs were very rude, but the hotel was nice and they have a lot of amenities.
Soggiorno di 4 notti a novembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 6 dic 2023
Dear "Suely",We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable.Looking forward to see you here again soon.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

cem

Soggiorno di 4 notti a novembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 18 dic 2023
Dear “cem”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

6/10 Soddisfacente

Mahboobeh

Non mi è piaciuto: Comfort della camera
Soggiorno di 4 notti a novembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 27 nov 2023
Dear Mahboobeh,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

6/10 Soddisfacente

Muhammed

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 17 nov 2023
Dear "Muhammed",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Andreas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top Hotel
Sehr schönes Hotel mit grandioser Wasserwelt. Das Zimmer war gut,das Mobiliar war schon etwas abgelebt,aber das störte uns nicht. Nicht so gut gefallen hat uns der Strandbereich.Die Liegen sind dort sehr eng aneinander gestellt. Das Essensangebot im Hauptrestaurant war sehr vielfältig und extrem ansprechend hergerichtet. Die "Freßmeile" beim Poolbereich war vorallem für die Kids zum Snacken zwischendurch ein absoluter Traum. Das Personal war durchwegs freundlich und hilfsbereit. Die Shows am Abend waren top,sehr professionell. Alles in Allem ein super Hotel,wenn man mit Kindern unterwegs ist.
Soggiorno di 6 notti a ottobre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 6 nov 2023
Lieber Gast "Andreas",wir bedanken uns recht herzlich für die positive Rückmeldung und Bewertung. Auf ein Wiedersehen mit Ihnen in unserem Hause würden wir uns sehr freuen. Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 Buono

Dirk

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Umfassendes AI-Hotel für Familien
Zimmer und Sauberkeit gut. Essensauswahl und Qualität gut. Anlage sehr groß mit viel Entertainment. Zimmerauswahl sehr umfassend. Wir waren sehr zufrieden als Familie.
Soggiorno di 4 notti a ottobre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 31 ott 2023
Liebe "Dirk",wir danken Ihnen für die nette Bewertung und freuen uns, dass wir Ihnen einen unvergeßlichen Aufenthalt im Granada Luxury Belek gestalten durften. In der Hoffnung auf ein baldiges Wiedersehen in unserem Hause verbleiben wir mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 Buono

Dirk

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Prima Familienurlaub
Prima AI-Hotel für Familien. Riesiger Pool, mehrere Kinderpools, Hallenbad, Adults-online Bereich. Viele Außenveranstaltungen, etwas abseits vom Haupthaus, daher dort ruhig. Restaurants mit Speisen und Service gut. Zimmer sauber. Lobby schön ruhig, mit ausreichend Sitzgelegenheit, aber leider mit etwas unterdurchschnittlichem Service, Getränke muss man regelmäßig selbst an der Bar holen, wenn man nicht ewig warten will. Übliches Entertainment Tagesprogramm.
Soggiorno di 4 notti a ottobre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 27 ott 2023
Liebe Gäste “ Dirk”,als gesamtes Granada Luxury Belek Team, möchten wir uns recht herzlich für Ihre Bewertung bedanken. Wir geben besonders großen Wert auf die Zufriedenheit unserer Gäste. Wir bedanken uns bei Ihnen, dass Sie Ihre Meinung mit uns mitgeteilt haben, ihre Kommentare sind für uns sehr wichtig. Alle Bemerkungen werden vom Hotelmanagement aufmerksam analysiert und dienen zur Erhöhung der gesamten Servicequalität. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek crm1@granada.com.tr

10/10 Eccellente

Jack

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely stunning, huge hotel, easy with a baby and a pram. So much to do, endless options for children.
Soggiorno di 8 notti a ottobre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 17 ott 2023
Dear Jack, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belekcrm1@granada.com.tr

4/10 Scarso

Bahareh Ghofrani

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
They did not turn the lights on in the lobbies, poor air conditioning, which made it very uncomfortable to dine and lounge in the hotel. The family room with the extra room did not have a window. Our room felt very damp, dingy, and had a slight sewage smell
Soggiorno di 10 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 8 ott 2023
Dear "Bahareh Ghofrani",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

6/10 Soddisfacente

Yonathan

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not going back there
The Food was same everyday and very simple for a HOTEL in that price , The bed was uncomfortable and small 1.40m for big bed it's poor. I was in other hotel in Antalya and for lower price i got much more, so From my experience I cannot and will not recommend this hotel unfortunately.
Soggiorno di 6 notti ad agosto 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 1 ott 2023
Dear Yonathan,Thank you for your comment, but you had no complaints during your holiday. You did not provide any information to our team. Otherwise we could help you. We try to provide the best service according to the balance of price and service. All our services in our concept are fully offered to our guests.Kind Regards,CRM Management Granada Luxury Belek

6/10 Soddisfacente

Nadin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
It was a nice stay
Soggiorno di 5 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 25 set 2023
Dear Nadin,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Guy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 25 set 2023
Dear Guy,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

2/10 Terribile

raz

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We left the hotel sooner because it was so dirty, didn’t even receive a refund. The service was very bad, the food wasn’t goot at all. We will never go back and I’ll make sure to tell all of my friends and family never go there
Soggiorno di 4 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 20 set 2023
Dear raz,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Roi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gteat hotel
It was a great vacation, amazing hotel and amazing activities. Only one thing was bad...the temperature of the pool water, it was very cold water.
Soggiorno di 4 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 19 set 2023
Dear “Roi”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

HANEEN

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 8 set 2023
Dear HANEEN,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Artur

Soggiorno di 4 notti ad agosto 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 10 set 2023
Dear “Artur”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Tal

Soggiorno di 4 notti ad agosto 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 16 ago 2023
Dear "Tal",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

8/10 Buono

Junaid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful property. Great food. What gets annoying is that you still have to pay for so many small things and are being sold something at every corner. I expect to pay for Luxary add ons but felt annoyed when things that you expect to be included are constantly pushed down your throat at additional costs. Coming to an all inclusive resort, it would be nice to be able to relax without needing your wallet but this was not the environment here…rather felt like the opposite. U want to sit on the lazy river…make sure to buy floaties for your kids. You want to enjoy the free live entertainment, be sure to bring cash so u can play bingo between shows otherwise u will sit bored for 30 mins. Arcades/amusement parks r all additional. Guests are constantly pushy n come with a me first attitude and unless you are willing to play that game, you constantly will be waiting at the back of lines. Been to many resorts but never have I seen such entitlement at resorts…not just once or twice but at every meal n every experience. Chairs on the resort r impossible to get because everyone is of the mindset that they will take 4 chairs by the pool for their towels to soak in the sun under. I get it’s nice to be by the pool but it starts to feel ridiculous that for every 10 seats, 2 will be in use but the other 8 will be reserved by a towel for someone who may or may not use it later. Food at the buffet and food street was great. Staff r hit n miss. Some r great…n some can be very rude!
Soggiorno di 4 notti ad agosto 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 13 ago 2023
Dear “Junaid”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Pinaz

Soggiorno di 6 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 25 ago 2023
Dear "Pinaz",Thank you for taking time to share your holiday impressions. We are honored to find that we were able to make your stay at Granada Luxury Belek truly delightful. It is great that you particularly appreciated hotel’s facilities and amenities, attentive service and accommodation. We are looking forward to welcoming you back soon. Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Ahmed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 4 ago 2023
Dear “Ahmed”,Our gratitude for your gracious review posted in regards of the recent stay with us. We are proud of our achievements in quality, service and hospitality, but the best reward is to find the proof in such praising words of you. Thank you once again for the feedback and for the recommendation.It would be a pleasure to see and serve you again at Granada Luxury Belek. Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Raghdah

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
It was amazing holiday in this hotel, the food was great, the water parks and the pools were super clean, the night shows were super amazing, you will never get bored and my children enjoyed there time to the maximum. Otherwise, for a five star hotel the cleanliness must be improved specially the rooms and the pool bars, the room was full of dust and not totally clean and each time I order juice from the pool bar the glasses were dirty , at the main restuarant the plates, the forks and the nives werent clean most of the time. Thank you so much for every things
Soggiorno di 4 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 4 ago 2023
Dear “Raghdah”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Ahmet

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Zeer grote mooie hotel met veel activiteiten. Eten is lekker en het zwembad was heerlijk.
Soggiorno di 7 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 4 ago 2023
Dear Ahmet, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Abdelaali

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A conseiller à mes amis et famille
Soggiorno di 5 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 31 lug 2023
Dear Abdelaali,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Sameer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing hotel just came back today. Best hotel ever we had on holiday
Soggiorno di 5 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 29 lug 2023
Dear “Sameer”,Thank you for choosing Granada Luxury Belek, as well as for taking the time to share your holiday experience. We were delighted to read your review and to know that our hotel remains your favorite. It was great to hear that you had a fantastic vacation, enjoying our service. Our gratitude for your kind compliments to our staff.We look forward to having a pleasure of welcoming you back.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Ishana

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Notre séjour dans cet Hôtel fu incroyable ! On y’a passé de très bon moment ! Et les enfants ce sont amusés avec toutes les activités qu’ils proposaient ! Piscine, toboggan, plage, jeux etc… on reviendra !
Soggiorno di 4 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 26 lug 2023
Dear "Ishana",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

4/10 Scarso

Wahab

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
The food was so bad
Soggiorno di 5 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 26 lug 2023
Dear "Wahab",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Ala aldin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A lot of things to do, great for families
Soggiorno di 6 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 18 lug 2023
Dear “Ala aldin”,Thank you for your praising review regarding the holiday at Granada Luxury Belek, where we were happy to meet your wishes and make a stay as comfortable as possible. Our gratitude for your compliments to our personnel. We look forward to welcoming you back for another unforgettable holiday.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Arif

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The good: Pools are excellent and fun. Dining is also excellent. So many options for food, both traditional Turkish meals and international options. We stayed in Maldives houses which are very cool with direct access to a semi private pool that’s separate from the main pool. The bad: If you’re traveling without kids, there’s less things to do. There’s a “night club” but it’s full of kids, even in late hours. It’s kind of weird honestly. Also, there are lots of cats on the property. This is cute and all but they’re constantly being abused by kids whose parents simply don’t care. We found a cat who was actively bleeding from his eye and we brought this to the attention of guest relations, they laughed and brushed us off, even after complaining about it multiple times. That wasn’t cool. If you’re going to pretend to care about the cats (they put food and water for them) then you need to care about their well being as well. For this reason alone, I’m rating staff as terrible. Guest relations should not be making fun of people who are concerned about the well being of animals on the property.
Risposta di CRM Management Granada Luxury Belek, il giorno 16 lug 2023
Dear "Arif ",Thank you for taking the time to write a review regarding your recent stay. It was a pleasure for us to read your feedback and to know that you spent a great vacation here. We also would like to thank you for the gracious words about our staff It will be a great pleasure to welcome you in Granada Luxury Belek again. Best Regards,CRM Management Granada Luxury Belek

2/10 Terribile

Ayman

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 16 lug 2023
Dear Ayman,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Aylin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a luglio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 16 lug 2023
Dear "Aylin",Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Aysan

Soggiorno di 4 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 4 lug 2023
Dear Aysan, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Deniz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 4 lug 2023
Dear Deniz ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Mohammad

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Just got back from a family vacation with two very young children. It was the first time we go on vacation and don't actually have to leave the hotel. First of all,, the staff was super helpful anf accommodating even before we arrived. The rooms are spacious and clean. Even the housekeeping staff is ready to help with whatever they can. The pools are great and there really is something to do for everyone during yhr day. The food was great as well and the food areas are very clean despite the massive amount of people around. The only negative comment I have is about the kids club. Firstly, we only felt the need to go to the kids club in the evenings because the general entertainment shows are mostly boring and other than that there's nothing else to do as a family after dinner. We thought the kids club would be a solution because the program seemed good enough but it's really terrible. The girls that work there have no business working with kids. They have terrible attitudes and they're all dressed like they're waiting to go to a night club. Other than that, the hotel is great and we'll definitely be going back
Soggiorno di 5 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 3 lug 2023
Dear Mohammad ,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Özkan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mükemmel bir çocuklu aile oteli
Aile bireylerine tatil dönüşü yolculuk esnasında bu otele bir daha gelmek istermisiniz diye sorduğumda; kesinlikle cevabını aldığım, herhangibir konuda puan kıramadığım, şimdiye kadar gördüğüm en iyi oteldi. Akşam sahne gösterileri, çocuk aktiviteleri, havuzları, yemekleri, temizlikleri ve sayamadığım birçok özelliği mükemmeldi.
Soggiorno di 4 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 3 lug 2023
Sevgili "Özkan", Öncelikle yorumunuzda ismen belirttiğiniz arkadaşlarımız ve diğer tüm takım arkadaşlarımız adına nazik cümleleriniz için teşekkür ederiz. Hizmetlerimiz karşılığında memnun kalan misafirlerimizin pozitif değerlendirmeleri bizleri daha iyisini yapabilmek için büyük bir motivasyon olmaktadır. Sizleri yeniden aramızda görmek umudu ile tavsiyenize teşekkür eder, sağlıklı günler dileriz. Saygılarımızla,CRM Management Granada Luxury Belek

10/10 Eccellente

Ahmad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 28 giu 2023
Dear "Ahmad ",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Sahab Issa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 3 lug 2023
Dear “Sahab Issa”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

2/10 Terribile

pooya

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
1: The AC in the room didn't work when we arrived at the room it took them 5 hours and around 1:00 am to ask us to change the room. We asked them to change our room since we were exhausted and they refused until I complained about the shower faucet which want working and just had cold water. the new rook was dirty, I took photos of moldy spots in the bathroom. 2: I had a slice of cake and there was a cherry seed inside the cake that broke my front teeth the guest relationship agent was near us and showed her my broken teeth and the seed on the plate. She called her manager and reported an incident since she witnessed that happened. After following up with them, they told me that the manager is still working on the report and the agents refused to give me a copy of the incident report. so I left the hotel already with an unpleasant experience and broken teeth and got back home It was absolutely disaster and an unorganized hotel. We thought we would have a great time after 37 hours of flight and were looking forward to a week's vacation with my first time-traveled two kids
Soggiorno di 7 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 23 giu 2023
Dear pooya, Thank you for your comment. We would like to share with you again that there is no situation that can cause tooth breakage. Our team members tried to help you. Thank you for your understanding.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Hüseyin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Granada
Mükemmel bir tatildi herşeyiyle tek kelimleyle mükemmel
Soggiorno di 3 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 23 giu 2023
Dear Hüseyin , Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

amina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
the facilities and the water park
Soggiorno di 3 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 23 giu 2023
Dear amina ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Seçim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 23 giu 2023
Dear "Seçim ",Thank you for taking time to share your holiday impressions. We are honored to find that we were able to make your stay at Granada Luxury Belek truly delightful. It is great that you particularly appreciated hotel’s facilities and amenities, attentive service and accommodation. We are looking forward to welcoming you back soon. Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

MERYEM MERVE

Soggiorno di 4 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 23 giu 2023
Dear "MERYEM MERVE",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Haim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good👍
Very nice,very comfort
Soggiorno di 5 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 15 giu 2023
Dear "Haim ",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

6/10 Soddisfacente

Muslum

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
oda ve restoran arası mesafe çok uzun, deniz yok, yemekler onkadarda iyi değildi. açıkçası beklentileri karşılamadı. ama maldiv odası çok güzeldi hakkınj vermek gerek. akşamları yapılan gösterlerde çok iyiydi.
Soggiorno di 2 notti a giugno 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 7 giu 2023
Dear “Muslum ”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. We have all our service details in our hotel concept. All of our services included in our concept were presented.We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

8/10 Buono

Mehdi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I used this hotel 2 times ago but now the hotel need renovating because most of room or the other places of hotel such as restaurants have old equipments with many crashes and need repair
Soggiorno di 7 notti a maggio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 5 giu 2023
Dear Aleksandra,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

2/10 Terribile

Aisha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very very disappointed do not recommend
I booked a 5 night stay for our family of 5 very disappointing stay was expecting much more. To start with the lobby staff are very rude I did arrive abit earlier then check in time before my stay I did email the hotel and ask if this was okay and if I could pay extra to check in early.over email they did tell me there was so need to pay extra if there is availability they would allow me to check in early.when I arrived I was told I would have to pay a extra £585 to check in at early which I thought was absolutely ridiculous for a few hour. Then the water park was closed throughout our whole stay. The water park was the reason I booked this hotel. The last straw for me was when my room was not cleaned and I was told by a staff member that they could only give me clean towels as it was the end of their shift. I would not recommend to any there are a lot cheaper hotels and I’m sure with a better service. DO NOT WASTE YOUR MONEY LIKE I DID!
Soggiorno di 4 notti a maggio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 5 giu 2023
Dear Aisha ,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

Shulamit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a maggio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 29 mag 2023
Dear "Shulamit",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

10/10 Eccellente

liat

Soggiorno di 4 notti a maggio 2023
Risposta di CRM Management Granada Luxury Belek, il giorno 29 mag 2023
Dear liat, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek