Cara Sonia, Benché siamo sinceramente dispiaciuti di leggere la Sua delusione sul Suo soggiorno presso il nostro hotel Barceló Sevilla Renacimiento, vogliamo ringraziarLa per i Suoi commenti che ci aiutano ad identificare aree con margine di miglioramento per perfezionare la qualità dei nostri servizi. In relazione alla chiusura dalla riduzione di elementi nella stanza, come puo capire, rispondono a misure e pratiche anti-covid. Tenendo conto dei progressi della situazione attuale, offriremo le migliori alternative e sempre rispettando le raccomandazioni delle istituzioni sanitarie. In questo senso, apprezziamo la gentile comprensione dei nostri clienti, così come l'onestà nel darci la loro opinione, che ci aiuterà anche continuare il nostri lavoro e, a seconda delle circostanze e possibilità, a migliorare la loro esperienza. La ringraziamo di nuovo per aver scelto il nostro hotel in questa occasione e ci auguriamo di avere di nuovo il piacere di servirLa in un prossimo futuro. Attentamente, Lidia López Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guest,Thank you for taking the time to review your stay.It is gratifying to know that you enjoyed the proximity of our location to Seville's vibrant city center and took pleasure in the daily walks. We are also thrilled that the cleanliness of our rooms, the overall condition of the hotel, and the comprehensive amenities provided contributed to a memorable experience for you. We are sorry that the solutions provided during the stay were not satisfactory, and we sincerely hope this did not detract significantly from your overall experience. Your positive remarks truly resonate with us and we look forward to your next visit.We look forward to welcoming you back on a future occasion.Best wishes,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

أهلا Abdelhalim:يسعدنا بشكل كبير أن نسمع بأن إقامتكم كانت ممتعة وأنكم قد تمتعتم بالخدمات المقدمة من طاقم العمل بما في ذلك فريق الاستقبال وعمال النظافة والمسؤولين عن المسبح.نحن فخورون بتقديم تجربة لا تنسى لضيوفنا ونتطلع دوما لتقديم أعلى مستويات الخدمة والراحة.مع خالص تحياتي وشكري.Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Maima,Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Guest, Thank you very much for your kind feedback.We're delighted to learn that our staff made an excellent impression with their attentive service, and that the cleanliness and amenities of your room met your expectations for a comfortable stay. It's also wonderful to hear that our location contributed positively to your experience in the beautiful city of Seville.Our team takes great pride in maintaining a high standard across the hotel, and it is always rewarding to receive such positive feedback from our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Debra,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our property to be amazing and appreciated the impeccable state of your room, the condition of our hotel, the attentive service provided by our team, and the comprehensive amenities available during your stay. While we are a short drive from the heart of Seville, we hope that the tranquility of our location on the banks of the Guadalquivir River provided a peaceful retreat. Our aim is always to offer a memorable experience where every guest can enjoy the comfort and elegance that we pride ourselves on.We are committed to maintaining the high standards of cleanliness and service that you enjoyed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Lora,Thank you for your positive feedback.We are thrilled to hear that you found our property beautiful and enjoyed the onsite amenities. Your appreciation of the room cleanliness, hotel condition, service, and room amenities means a great deal to us. We take pride in maintaining high standards in all aspects of our hotel experience and are glad to see these efforts reflected in your visit.We look forward to welcoming you back on a future occasion.Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Jorge,Thank you for your review.We are sorry to hear about the inconvenience you faced with the parking. While our hotel does have a large land, we continually strive to manage our parking space efficiently and appreciate your feedback on this matter.We are thrilled to hear that you enjoyed the cleanliness of your room, the condition of our hotel, the service provided by our team, and the amenities offered. It is wonderful to know that these aspects of your stay met your expectations and added to the enjoyment of your visit.We hope to welcome you again in the future. Best regards,Ana Vallejo Alonso Guest Experience Manager Barceló Sevilla Renacimiento

Dear Gary,Thank you for your review.We are sorry to hear that certain aspects of the hotel did not meet your expectations. We strive to maintain high standards for both our accommodations and services. It's delightful to learn that you found our hotel to be a peaceful retreat and appreciated the cleanliness of your room, the condition of our hotel, and the level of service provided by our team. Your satisfaction with the room amenities is also very encouraging for us.We take pride in offering a tranquil environment for our guests to relax and unwind, away from the hustle and bustle, while still providing convenient access to Seville's vibrant city centre.We hope to welcome you again in the future. Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Chère Stéphanie,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Sevilla Renacimiento. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous sommes désolés d'apprendre que certains aspects de votre expérience n'ont pas été à la hauteur de vos attentes, notamment en ce qui concerne l'entretien de la chambre et l'accueil du personnel. Soyez assurée que nous prenons vos commentaires très au sérieux et que notre objectif est de fournir un service de qualité irréprochable. Nous regrettons que les solutions proposées n'aient pas été satisfaisantes.Nous sommes toutefois ravis de constater que la propreté de la chambre et l'état général de l'hôtel ont été jugés positifs à 80%, et que les équipements de la chambre ont répondu à vos attentes.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Anju,We appreciate that you took the time to share your experience with us.We are sorry to hear that your interaction with our check-in staff did not meet your expectations, and we want to assure you that we strive to provide a welcoming and efficient service for all our guests. It's heartening to know that you found the room cleanliness, hotel condition, and room amenities to be of a high standard. Our commitment to maintaining a top-quality environment for our guests is something we take great pride in.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Sehr geehrter Petya,vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.Wir bedauern, dass Sie keine Einkaufsmöglichkeiten in unmittelbarer Nähe unseres Hotels gefunden haben. Unsere zentrale Lage ermöglicht jedoch eine schnelle Anbindung zu diversen Geschäften und Boutiquen im Stadtzentrum, welches nur eine kurze Fahrt entfernt ist. Es freut uns sehr, dass Sie die gute Anbindung zum Zentrum und unser Liniensystem positiv hervorheben und dass die Zustand unseres Hotels sowie das Serviceangebot Ihren Erwartungen entsprochen haben.Die Sauberkeit unserer Zimmer und die Ausstattung unserer Annehmlichkeiten schätzen wir als sehr wichtig ein und sind erfreut, dass diese zu Ihrer Zufriedenheit waren.Wir danken Ihnen erneut dafür, Ihre Erfahrung bei geteilt zu haben und freuen uns, Sie wieder begrüßen zu dürfen.Viele Grüße,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear David,Thank you for your review.We're sorry that the immediate area did not meet your expectations, but we're pleased to hear that the safety and tranquility of the location contributed positively to your stay. Our team is thrilled to receive your compliments on their friendliness and professionalism, and it's wonderful to know that your room provided the comfort and cleanliness you deserved. We're also delighted that you enjoyed the peacefulness and exclusivity of our pool area during your visit.We hope to see you again in the future. Kind regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear David,Thank you for reviewing your stay with us.We're delighted to hear that you appreciated the modern design and quiet atmosphere of our hotel, allowing you a more exclusive enjoyment of our facilities like the pool. It's wonderful to know that our staff's friendliness and professionalism contributed to a positive experience during your stay. Your acknowledgement of the cleanliness and condition of our hotel, along with the comfort of your room, is greatly appreciated.We hope to welcome you again in the future. Best regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento

Dear Diego, Barceló Sevilla Renacimiento would like to thank you, first of all, for your visit to our facilities for your recent stay, as well as for the time spent evaluating our services.It is a pleasure for us to know that you found everything to your liking during your stay and that we have managed to meet your expectations as well as the standards of service and quality to which we are accustomed, and we apologize for not offering you correct information about our external parking service.Once again we thank you for your positive evaluation of us and we hope to have the opportunity to welcome you again on future stays.Kindest regards,Mercedes Puente Guest Experience Manager Barceló Sevilla Renacimiento