There was no one to check us in in person but when we had problems, they were easily available on the phone or What’s App. If you are driving, park first then walk your luggage to the hotel if possible, narrow streets and no where to stop to unload luggage. When we arrived at the apartment we found it not very clean. We asked them to come clean it the next day while we were out which they did and cleaned it well. Overall a nice space but getting where it needs some updating.