Dear Janice,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!

尊敬的宾客，感谢您入住深圳地标——深圳鹏瑞莱佛士酒店。您的温暖反馈，让我们备受鼓舞。我们将一如既往地为品质旅行者提供周到贴心的服务，致力为宾客营造难忘的下榻体验。期待不久后再次与您相见，续写更多与莱佛士的百年故事。

Dear Anonymous, Thank you for staying with Raffles Shenzhen and taking time to share your experience! It's been a true delight to know that you've enjoyed a pleasant journey with our facilities and service. Arrive as guest, leave as friend and return as family. We look forward to welcoming you again at your home in the clouds!

尊敬的宾客，您好！感谢您入住深圳鹏瑞莱佛士酒店 - 您在深圳湾云端的家外之家！得知您在这里度过难忘而愉快的假期之旅，我们感到十分荣幸。您对酒店硬件设施及服务的高度认可，给予我们莫大的鼓舞！我们将一如既往为每位品质旅行者打造触动心灵的奢华旅居体验。甫至为客，离别是友，再度归来将成家人。衷心期待您再次回家并有机会体验我们的自助晚餐！

尊敬的客人， 感谢您入住您的云端之家 - 深圳鹏瑞莱佛士酒店！很高兴您在此度过了愉快的假期！甫至为客，离别是友，再度归来则成家人 - 衷心期待您回家！

Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I was very delighted to read that you enjoyed our facilities, service and Food & Beverage experience. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time. Arrive as guests, leave as friends, and return as family. Much appreciated for your compliments and we all look forward to welcoming you back soon.

Thank you for staying with Raffles Shenzhen. We're delighted to know that you've enjoyed your experience with us. At Raffles, we hope every guest arrive as guest, leave as friend and return as family - we sincerely look forward to welcoming you again to your home away home.

Thank you for being a supporter of Raffles Shenzhen and for letting us know your comments. We are very sorry indeed that you had such a poor impression of our service. We believe that our service is the key for having a nice experience and therefore please accept our sincere apologies for letting you down in this regard. Please rest assured that such problems are very rare indeed and we are diligently working with the team in order to improve the service levels to meet and exceed your expectation. We very much hope that we will have the opportunity of welcoming you back again in the near future.