Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We booked this place for one night near Pictured Rocks. Originally we were traveling with another family who had to cancel, but we kept the booking even though the house was bigger than we needed. Unfortunately, our experience was incredibly disappointing.When we arrived later in the evening, the house was full of mosquitoes—so many that we spent most of our time swatting and killing them instead of relaxing or eating dinner. It was overwhelming and nonstop. On top of that, the air conditioning wasn’t working properly. I followed the instructions exactly and still received an E7 error. I tried everything listed, but the next step involved shutting the breaker off for 30 minutes—which wasn’t an option at 10:30 PM with two exhausted young kids.I didn’t call the hosts at that point because it was so late and I couldn’t keep my kids up any longer waiting for someone to help or for a possible move. We ended up just going to a hotel that night.I reached out the next day asking for a partial refund—especially for the cleaning fee since we never even used the beds, showers, or made a mess. I was told no, because I didn’t call them that night. While I understand policies, I also wish there was some acknowledgment of the situation—no apology for the mosquitoes, the Ac not working, or the fact we couldn’t stay. As someone who also owns a vacation rental, I know how important empathy and communication are. Guests often try to solve problems themselves before reaching out—especially late at night with tired kids. Sadly, this experience left us frustrated, uncomfortable, and out quite a bit of money for a home we couldn’t even stay in.