Vacanze Shiplake

Beautiful room, comfortable bed, big size compared to most accommodations. Responsive customer service, but miscommunication with the information provided by Expedia and the property. No room cleaning and change of bedding. The common area wasn't very clean either, but they always provided coffee, tea, milk and cereal. Silence most of the time, I had a long stay and only one day there was a problem with a smoker. The management solved the issue promptly and safely.

Posizione centralissima e a pochi passi dalla metro. Hotel tranquillo, in buone condizioni e pulito. Camere dotate di frigorifero e bollitore, pavimento in moquette, letto confortevole, lenzuola morbidissime. Colazione basica ma per le mie esigenze è stata soddisfacente. Un sentito ringraziamento a Jetta e Adnan (reception), a Carlos e Maria Celeste (sala colazioni) e alle signore delle pulizie per la gentilezza, efficienza e professionalità, tutti quanti hanno contribuito a rendere piacevole il mio soggiorno in hotel. Consigliato vivamente per l’ottimo rapporto qualità/prezzo.

personale gentile ma pulizia e stato delle stanze e bagni non buono

Rooms Really clean the staff

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.